An overview about egovernment effords in Guatemala. In this file you will find a valuable information about how is the e-government in Guatemala till 2015.

1. THE E-GOVERNMENT IN GUATEMALA.

2. OBJECTIVES OF THE E-GOVERNMENT IN GUATEMALA
SOME E-GOVERNMENT OBJETIVES
Create public services according to the needs of citizens online.
Make the State and its institutions more accessible and
transparent to the citizens.
Promote inclusion and social participation through ICT.
Provide information in a responsible way, within the framework of
the law on access to public information.
Innovation in the provision of public services to the employee,
private initiative and the citizenship.

3. E-GOVERNMENT PROJECTS IN GUATEMALA
SOME E-GOVERNMENT PROJECTS
E-SIGNATURE, standardize the use of the e-signature in the Executive Organism.
OPEN DATA: in all of the Executive Organism and creation of open data website.
PROMOTE THE INTEROPERABILITY: Improve the public transactional services online.
REGULATIONS: for the use of institutional social networks.
CREATING THE E-AGENDA: Create the legal framework to adopt the country's e-agenda .
PROMOTING PAPERLESS POLICY: Support the document management system online to
reduce paper consumption for the Executive Organism.
INTERNATIONAL PARTICIPATION: Keep the participation and inclusion of Guatemala in
organizations that review the implementation of commitments Open Government using
the e-government as a review and compliance tool.
ESTATE WEBSITE: Plan that promotes the creation of the website www.guatemala.gob.gt
as a tool to promote GUATEMALA all citizens of Guatemala and all other countries.

4. Why it is said that e-government improves transparency?
E-government contributes to transparency because,
when analyzing processes where deficiencies or
vulnerabilities are located, are strengthened with
technology and more efficient services and also try to
make more human and efficient government
operations for people with disabilities

5. National catalog of online public services (CANSE)
The national catalog of public services is the collection of all the
services offered by the Executive Organism in a single website. With
this website saves time, money and avoid the waste of time waiting
for personal attention. each service is identified and given
description for use. It is also identified the stage to which it belongs.
The portal is open 24 hours.

6. ONLINE PUBLIC SERVICES FROM INSTITUTIONS
MINISTRY
2004 – 2011 2012 - 2015
ONLINE PUBLIC SERVICES
AND OPEN DATA
DETECTED
ONLINE PUBLIC SERVICES
AND OPEN DATA
PUBLISHED
SERVICES OPENDATA SERVICES OPENDATA
AGRICULTURE 52 286 268
ENVIRONMENT AND NATURAL RESOURCES 1 20 4
PUBLIC HEALTH 4 44 103
EXTERNAL RELATIONSHIP 3 66 9
ENERGY AND MINES 1 10 1
PUBLIC FINANCES 10 55 317
GOVERNMENT 7 42 7
NATIONAL DEFENSE 1 28 4
COMMUNICATIONS 12 25 17
CULTURE AND SPORTS 1 52 3
SOCIAL DEVELOPMENT 0 13 3
ECONOMY 1 63 2
EDUCATION 16 91 2
WORK 3 16 4
TOTAL OF PUBLIC SERVICES AND OPEN DATA 112 0 811 743

7. 1.) Open Data website
2.) Update website guatemala.gob.gt
3.) Websites ready for Smart devices
4.) Priorized services online
5.) E-participation system
6.) Analytics for e-government
8.) Promote the digital agenda
7.) E-government policies
As part of the objectives of the
plans of e-government, there are
actions that was in development.
These actions was a structural
part of what was already
planned.
We was in the phase of
implementation of these actions
and we had put all our efforts in
that they are available in the
short term.

8. 1.)Domain registration for. gob.gt
2.) National catalogue of public services
3.) International representation of eGOV
4.) Manual of e-government websites
5.)National system of transparency
6.)Opening of data in open formats
8.)Normalization of public information
7.) Executive Organism interoperation
The actions that have already
been developed and
implemented by COPRET in
terms of e-Government are the
backbone of e-government plans
and are in compliance with the
commitments of open
government.
It is the basis necessary to create
a range of products and services
available to society, turning
efficient public administration.

9. OPEN DATA
• 78.6%
• Publication of open data on the websites of the institutions of the
Executive Organism
ONLINE PUBLIC SERVICES
• 100%
• Institutional websites of the 14 ministries already have public services
online to citizens
STANDARIZATION OF INFORMATION
• 100%
• Standardization of 14 websites and the information that is displayed to
the institutions of the Executive Organization citizenship

10. Social networks in Guatemala have been a phenomenon in growth and the same had not
been studied until recently. COPRET conducted an inquiry which determined a statistic of
people with access to social networks at the national level which is 7,019,243; number of
smartphones 16,911,811. The chart displays the incursion of the networks at the national
level. Data from SIT and RENAP in December 2015.
FACEBOOK 7,019,243
SMARTPHONES 16,911,811
POPULATION 17,010,190
FACEBOOK,
7,019,243
SMARTPHONES,
16,911,811
POPULATION,
17,010,190
0
2,000,000
4,000,000
6,000,000
8,000,000
10,000,000
12,000,000
14,000,000
16,000,000
18,000,000

11. Lack of:
• Legal Certainly.
• Political will.
• Government plans unified in technology issues.
• Finish existing plans on e-government and ICT issues.
• There is no complete certainty about the infrastructure of institutions and there is no
investment plan for all State as one itself. All institutions carry out their own plans
according to the needs of the new heads of technology.
• Coverage online and personal at public services are in urban centers and has left for side
coverage and investment in far away places where there is no basics services.
• Many isolated efforts have not been sufficient for the citizen's demands . There is no State
policy to study what are the basic services that should cover and transform them to public
services online.
• There are still directors belonging to previous generations who do not support the
technology and they are of the generational gaps.
• Loyalties to the current authorities rather than general public.
• Not sufficient planning information for adequate investment decisions and/or monitoring
and tracking the outcomes of investments.

12. The great strengths are:
• Young people with affinity to technology issues.
• Educational institutions promoting technical careers in technological issues.
• Technical staff in all public institutions with knowledge about e-government and ICT
willing to create work teams to promote the culture of e-government and ICT.
• Mature public services ready to migrate to online versions.
• The phenomenon of the incursion of social networks have allowed citizens to show their
interest in the State progress on transparency and Electronic Government.
• The international community of friendly countries have shown interest in cooperating
with Guatemala on issues of transparency and Electronic Government, forcing the state to
open the opportunity to transform itself.
• The ability of the State technical staff to develop online public services has been
demonstrated, which suggests that the adoption of the digital agenda would not be
complex.
• Institutions like GUATEL can be strengthened to be able to interconnect all institutions of
the Executive Organism with a very low cost.
• OGP member since 2012 with second development plan with more than 75% successful.

13. Best efforts:
• Education and training program from INAP and COPRET in e-government issues.
• In 2014, COPRET called for creation of a High Level Group for e-Government issues, in
which SENACYT INAP, MINISTRY OF FINANCE, and GUATEL joined.
• Workshops about e-government and ICT best practices shared with all institutions from
Executive Organism including plans 1,0; 2.0 and 3.0 with all their projects.
• It was Shared with the country's Colleges plans to include in the educational curriculum
issues such as transparency and Electronic Government and ICT.
• Before 2013 there was no evaluation indicators for issues of e-Government, open data,
standardization of websites and online public services. Now those indicators are available
and are a source of information for all institutions of the Executive Organism in one
manual of standardization.
• 15 commitments of open Government on e-Government issues with more than 90% of
effectiveness in all ministries of the Executive Organism.
• Implementation of office paperless plan in all ministries of the executive Organism.
• Implementation of the website from national catalogue of online public services .
• First inventory of computers, servers and printers of the ministries of the Executive
Organism

14. Some efforts unfinished:
• Approval in the Congress the law that makes permanent COPRET
• Approval the digital agenda
• Strengthen GUATEL to build strong and private infrastructure for the State in all
dimensions that already have legally assigned to GUATEL. This implicates that all public
institutions leave private telecom services with high cost and the possibility of being
target of cyberattacks, compromising national security, confidential data and possibility of
disable institutional datacenters.
• The evaluation concerning a new data center for the public institutions of the Executive
Organism. This does not mean abandoning what is already working but efficiently
integrate what already exists and complement with public institutions needs.
• The agreements with private telecoms companies to make all websites for the State are
free of charge for citizens. This private telecoms companies uses State goods, pay very
small fees to use these goods, but charge very high fees to users, including the State.
• Agreement to standardize e-government and ICT policies in Executive Organism,
Legislative Organism, Judicial Organism and local governments to promote transparency,
accountability and citizen participation.