The document summarizes Moldova's e-Government transformation agenda to modernize public services and make them accessible online by 2020. Key goals include having electronic counterparts for all public services and 50% adoption of e-services. It outlines sector-specific e-services, shared e-services, and back-office projects covering areas like e-licensing, e-health insurance, and registry digitization. The initiatives aim to offer identification, authentication and payment options for online services through digital certificates, mobile authentication, and an e-payment gateway. Public services will be hosted on a shared cloud platform called M-Cloud to improve sustainability, security and reduce infrastructure costs. Open government initiatives include releasing open public data and improving transparency of expenditures

1. Smarter Government
Moldova’s Governance e-Transformation
Agenda
Victor Bodiu, Secretary General of the Government
May 2012

2. Government’s Vision

3. Governance e-Transformation Objectives
By 2020
all public services shall
have their electronic
counterparts;
50% adoption of
electronic public services
shall be reached;
Existing information
system shall be
rationalized and
integrated into
governmental data
interchange framework.
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4. Sectorial e-Services Shared e-Services Back-office projects
E-Licensing G2C/G2B Portal Registry of Personal
Data Holders
E-Construction Document Civil Status Archive
Norms and Standards Management System Digitization
E-Health Insurance Government Reporting Criminal Record
on Action Plan Archive Digitization
E-Criminal Record E-Appointment Registry Management
Platform
E-Visa E-Certificates State Registry of
Inspections
Electronic Fiscal E-Reporting State Registry of
Invoices Agricultural Producers
Integrated Hospital Registry of Soils
Management System
Integrated Primary
Healthcare System
E-Admission
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5. Identification in public electronic services
Authentication and Access Control
Service will offer at least three
ways to identify in cyberspace:
Digital
certificate
Digital
certificates on
mobile phone
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6. Government e-Payment Gateway
• Government e-Payment
Gateway will make it
possible to pay for any
public service using any
financial instrument
available on the market:
– Visa and MasterCard;
– Banks’ internet banking • 900 000 bank cards issued so far;
systems; • In 2011 the volume of transactions
with cards was cca. 16 bln. MDL;
– mobile banking; • Only 5% of transaction were cashless.
NBM
– etc.
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7. M-Cloud: Shared Technological
Platform
• Electronic public services provided by
ministries and Agencies will be hosted
and operated from M-Cloud – the
shared platform built on Cloud
Computing.
• Government private cloud (G-Cloud),
delivering all common services at IaaS,
PaaS and SaaS levels;
• Sustainability and security for projects
• Invest more in people and process
M-Cloud reengineering, less in servers and
networks
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8. OPEN GOVERNMENT INITIATIVES
Open
Open Public Improved
Government
Expenditure Public Services
Data
www.date.gov.md www.moldova.wb-boost.org www.servicii.gov.md

9. Open Government Action Plan
Public
Consultations
3 Grand Challenges
Increasing Better Managing Improving
Public Integrity Public Resources Public Services
• Access to information • Budget transparency • Quality public
and open data services
• Public procurement
• Online petitions • Online public
transparency services
• Transparent decision-
• Implementation of e- • Use of innovative
making
IT tools for
procurement
• Transparent judicial education system
system

10. Thank you for your attention!