The document discusses different types of interviews including selection, appraisal, counseling, discipline, and focus group interviews. It provides guidance on basic interviewing processes like communication, planning strategies, conducting the interview, asking questions, and structuring the interview. Specific tips are given for opening, middle, and closing sections of an interview. Behavioral interviewing is also covered, emphasizing asking for examples and outcomes over yes/no questions.

1. Interviewing skills

2. Types of interviews SELECTION INTERVIEWS APPRAISAL INTERVIEWS COUNSELING INTERVIEWS DISCIPLINE INTERVIEWS FOCUS GROUP INTERVIEWS

3. BASIC PROCESSES OF INTERVIEWING a special form of communication COMMUNICATION INFLUENCES Purposes of Communicating Motivations for Communicating Perceptions Thinking Patterns Language Expertise Body Language Bias Attitudes Memory

4. PLANNING STRATEGIES Stating Your Purpose Preparing an Agenda Raising Questions Common Problems Associated with Asking Questions Structuring the Interview Planning the Physical Setting Anticipating Problems

5. CONDUCTING THE INTERVIEW Establishing a Productive Climate Listening Analytically Probing Thoughtfully Motivating the Interviewee Controlling the Interview

6. Keeping Control You are the leader and guide Keep to the subject Get to the point earlier on Don’t talk too much yourself Stick to the time allocated

7. Structure of the Interview Opening Introduction & Important facts Purpose of the meeting Put the other person at ease Encourage relaxed, open – minded, committed and calm discussion Be frank

8. Structure of the Interview Middle Keep aim in mind Keep the discussion relevant Listen with attention Observe body language Make sure agenda is covered

9. Structure of the Interview Closing Sum up the discussion Describe action decided Confirm the usefulness of the interview Avoid ending abruptly Close on a positive note

10. Behavioral based interviewing best predictor of future behavior is past behavior ask for specific examples and press for an action with an outcome behavioral based questions Tell me about a project that you are particularly proud of. What was it, what was your role and what was the outcome?

11. Questions Yes/No type Check facts Oversimplified answers? Closed probe Restricted facts Interrogation? Open probe Opening the discussion Long answers?

12. Questions Leading type Not really useful Limited value? Loaded type Limited use, provocative Suggestion? The prompt Guiding in direction Curtail reply?

13. Question Probe More information Interrogation? Mirror Check message Alter meaning? What – If? Imaginative Hypothetical information?

14. Selection interviews Attitude Skills Knowledge Your requirement Readily available?

15. Selection interviews Unique Contributions of the Interview Research Perspectives Planning the Interview Managing the Interview Interpreting the Data Legal Considerations Overcoming Problems

16. APPRAISAL INTERVIEWS History of Appraisals Objections to Appraisals Rational for Appraisals Preparation for the Evaluation The Feedback Interview Final Considerations

17. COUNSELING INTERVIEWS Differences Among Counselors A Basic Orientation to Counseling Two Basic Approaches to Counseling Interviews Planning the Interview Conducting the Interview Confronting Special Problems

18. DISCIPLINE INTERVIEWS A Positive Approach to Discipline Different Managerial Approaches to Discipline Planning the Interaction Administering Discipline Special Problems The Ultimate Discipline

19. FOCUS GROUP INTERVIEWS Rational for Focus Group Interviewing Considerations in Forming a Group Conducting the Group Interview