This document discusses different types of listening skills. It outlines that listening is the process of receiving, interpreting, and reacting to messages from speakers. There are several types of listening including relationship listening, informative listening, critical listening, appreciative listening, and discriminative listening. The document also lists traits of good listeners such as having a positive attitude, using good body language, making efforts to understand what is said, and avoiding interrupting with advice unless asked. In conclusion, the key difference between hearing and listening is that hearing simply involves perceiving sounds while listening requires interpreting and responding to messages.