Global Monitor is a service that monitors Verint and Avaya Workforce Optimization applications to ensure they are operating optimally. It provides real-time dashboards displaying metrics and application status, as well as smart alerts classified by criticality to notify users of issues. By combining primary analysis with secondary analysis from experienced technicians, Global Monitor ensures all impactful issues and negative trends are reported effectively to customers.

1. Global Monitor
www.adtechglobal.com
Intelligent alarming for your WFO environment.
Improve uptime throughout your entire
contact center with Global Monitor -
the only service that verifies your
Verint & Avaya Workforce Optimization
applications are operating optimally.
With more than 17 years of contact center experience, we understand the impact your WFO applications
have on contact center operations. That’s why we’ve created Global Monitor as the first and only intelligence
service specifically for the Verint and Avaya WFO community.
With the Global Monitor service, you’ll always have insight into how your entire system is performing - an
imperative asset to streamlining workforce efficiency, meeting service level requirements and improving
customer service levels. Global Monitor is a comprehensive service that is pre-configured to monitor, detect
and alert on all critical and functional aspects of your Recording, QM, Speech & DPA solutions and system
health. Through calibration, Global Monitor helps you to focus on events that are important to your business
so you do not miss critical application impact through hyper alarming.
Engineered with the Verint &
Avaya WFO contact center software in mind.
Real-Time Dashboard
Global Monitor’s online dashboard puts key information at your fingertips. Displaying metrics, issues and
current application status, the Dashboard is ideal for display in your NOC or on any Internet-connected device.
Smart Alerts
Alerts are classified by criticality, based on customer preferences, to
notify on urgent issues affecting current uptime and performance,
as well as highlight trends stemming from these applications. You
choose when you’re alerted and how (text, call or email). Alerts are
designed to be further optimized during the deployment of your
unique customer environment.

2. Global Monitor
www.adtechglobal.com
Primary analysis is combined with live secondary analysis from event handlers and technicians with
extensive contact center technology experience to ensure all impactful issues and negative trends
are reported to the customer effectively.
Your data is secure as only metrics surrounding the data is collected. No proprietary data, including
data and voice files, is ever collected and your team is alerted of critical issues within minutes.
No other service offers this level of application intelligence.
How it Works