Discover why enterprise organizations are making the switch to cloud workforce optimization.

1. Visit info.adtechglobal.com/blog to learn more Infographic created by:
Why Cloud
Workforce Optimization?
Eliminate the most complex, costly and time-consuming aspects of yourWorkforce
Optimization solution and experience the cloud -- a hosted environment that simplifies
operations and cuts expenses.
KEY BENEFITS
CUSTOMIZED DEPLOYMENTS
SAVE
MONEY NOW
PRODUCT
AVAILABILITY
FLEXIBILITYFAST
IMPLEMENTATION
SCALABLE
LICENSES
VERSION
CONTROL
More than
There will
be an
N+N REDUNDANCY
of organizations will have personal data on IT
systems they dont own or control.
VIRTUAL APPLIANCE ON CUSTOMER SITE
GEOGRAPHICALLY REDUNDANT DATA CENTERS
EXPERT REAL-TIME MONITORING OF PLATFORM
%
%
65
11
of enterprise IT organizations will
commit to Hybrid Cloud
Shift in IT budget from
CLOUD DELIVERYTO
In the NextYear...
PREDICTED HOSTED CONTACT
CENTER MARKET GROWTH
2017
2012
2011
$1.561 billion
$1.761 billion
$3.162 billion
By 2019,
Gartner predicts
90%
Sources
http://centrinetcorp.com/2015/03/17/infographic-release-cloud-predictions-2015/
http://www.inin.com/resources/Documents/Frost-and-Sullivan-Cloud-Contact-Center-Trends.pdf
http://www.gartner.com/newsroom/id/2513615
About Adtech Global
Adtech Global delivers solutions to help businesses improve customer service operations and maximize workforce efficiency through cloud and premise-
based workforce optimization (WFO) software, customized hardware, and managed and professional services. As a Verint partner, Adtech Global provides
consulting, training, support and implementation services as well as actionable monitoring/alert services and speech analytics consulting programs.
IN-HOUSE
HostedSaaS Private Hybrid
Premise system hosted
in a datacenter
Multi-tenant Private rack space System managed on
customer site
CLOUD DATA CENTERS ARE SECURE