From implementation to training to consulting and more, Adtech Global has evolved into a go-to services partner.

1. www.adtechglobal.com
Adtech Global Overview
Adtech Global is your go-to provider for all things customer
engagement. From cloud and premise-based solutions, to
implementation, consulting, training and support services, our
team of experienced technicians and consultants provides an
exceptional end-user experience.
Professional Services
Implementation
Training
Cutover Support
Application Health Check
Technical Hardware Audit
Consulting Services
Optimization Services
Ignite Speech Analytics
Business Needs Assessment
Post Implementation Review
FlexAssist
Managed Services
Moves/Adds/Changes
Patching and OS Updates
Backup Services
Forecasting and Scheduling
Support
Support Help Desk
First Business Day Support
Cutover Support
Solutions
InfoVault Migration
Global Monitor
Stratx Cloud-based Verint
Verint Customer Engagement
Optimization
TechSee Visual Support
Cloud Capabilities
Customer Engagement Made Simple.
Design Services
Adtech Global’s dedicated team specializes in demos, solution design, Site Survey
Questionnaires, Statements of Work and quotations, for all services, processes and
methodologies.
Configuration & Implementation Services
Adtech Global has performed thousands of installations worldwide with tenured global
implementation engineers, technical specialists and project managers trained in the
complexities of integrating customized cloud or premise based WFO software.
Consulting and Training Services
Our experienced consultants help businesses optimize the use of contact center software
applications and processes within customized environments to improve business rules and
KPI reporting.
Hosting, Monitoring and Migration Services
Through a variety of managed services, our experts manage and optimize contact center
software. Adtech Global also offers customized solutions: cloud-based Verint, the only one
that enables customers to keep their ACD/PBX in place, intelligent application monitoring
via Global Monitor and a simple path to call recording data migration with InfoVault.

2. www.adtechglobal.com
Adtech Global Overview
Americas Office & Headquarters
1880 McFarland Parkway, Suite 100
Alpharetta, GA 30005
+1(888) ADTECH2
EMEA & APAC Office
Cheney House, Second Floor
Oaklands Business Park
Wokingham, RG41 2FD
+44 (0118) 976 3030
At Adtech Global, we believe that the customer experience begins with our team of solution experts. Our technical
implementation, management and support technicians are trained with industry knowledge, averaging12+ years of cloud
and premise based contact center application experience.
Our architects are specialized in both TDM and IP voice platforms and have experience in a myriad of customer environments
to design a customized, effective solution. Our qualified customer service technicians, who today serve our 2,500+ global
customers, are committed to providing unparalleled satisfaction and are ready to focus on rapid problem resolution and
cross-functional collaboration for continuous improvement.
Team of Unprecedented Expertise
WHY ADTECH GLOBAL
• Privately held firm
committed to offering
unparalled levels of
satisfaction and support
• A services-focused company
with 16+ years in the
contact center industry
• Experienced team of
engineers and consultants
that serve customers
worldwide
•
Cloud Infrastructure and Security
As a cloud and data center expert, Adtech Global builds and manages cloud
infrastructure and network solutions for better performance and increased
reliability. Our data center solutions are built on secure and redundant enterprise-
grade infrastructure.
24x7x365 Support
As a continuous part of the success of each implementation, as well as the ongoing
use of the contact center software, Adtech Global is committed to providing
quality service worldwide for our customers. Adtech Global provides 24X7 support
worldwide with quick response times.
• Tiered support levels
• Troubleshooting and resolution efforts 30 days after implementation
• No call handlers when you call our Technical Assistance Center
• Continuous improvement via after-case follow up