The document discusses challenges faced by nonprofits in adopting technology and strategies for overcoming them. Three speakers from nonprofit technology organizations discuss how Salesforce helped their organizations improve processes, access customer data, and increase efficiency and customer service. Key recommendations included taking a people, process, technology approach; focusing on business needs; and improving relationships through CRM.

1. Getting Nonprofits on the Map Joseph Mouzon, Network for Good/Groundspring Jim Yu, United Way Rem Hoffmann, Exponent Partners Track: Nonprofits

3. Joseph Mouzon Executive Director Nonprofit Services Network for Good Historical challenges in technology adoption within the nonprofit sector [email_address]

7. Jim Yu VP of Relationship Management [email_address] From Transactions to Relationships: How Your Nonprofit Can Harness People, Processes, & Technology to Manage Key Relationships

12. Why United Way Needs Change? Decreasing Market Share Changing Workplace New Donor Expectations Increasing Competition Decreasing Donor Base CALL TO ACTION

14. Why We Chose Salesforce.com Performance Reports On Demand Performance Reports And Dashboards Within Seconds Internet-based Anytime, Anywhere Access Microsoft Outlook & PDA Contact, Task And Email Integration Excellent User Interface Intuitive User Interface – Easy Information Search ASP Hosted Involves No Infrastructure Maintenance Or System Management Scalable Easily Expandable To A Large User Base Secure Strong Information Confidentiality & Security Integration API API To Enable Integration With Internal Applications Salesforce

17. Rem Hoffmann President Exponent Partners, Inc. [email_address]

23. Joseph Mouzon Executive Director, Nonprofit Services Jim Yu Vice President, Relationship Management Rem Hoffmann President QUESTION & ANSWER SESSION