SlideShare a Scribd company logo
Getting Your Users Addicted without them Knowing Courtney House, Envision Telephony Suzette Godwin-Romer, ADP Daryl Spreiter, salesforce.com Admin II: Sneak Attack
Safe Harbor Statement ,[object Object],[object Object],[object Object]
Today’s Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Sneak Attack ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Impact of User Adoption on Business Performance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Readying the forces… Courtney House Project Manager Suzette Godwin-Romer Manager, Sales Technology How would someone want to  use this tool ? How will  Salesforce  help them  all day every day ? How can I  engage  my  users  and make them  more productive ?
Courtney House Project Manager / Salesforce.com Administrator Envision Telephony, Inc. [email_address]
All About Envision ,[object Object],[object Object],[object Object],[object Object],[object Object],Envision is a global software company that utilizes the "voice of the customer" to improve agent, call center and enterprise performance to deliver legendary customer experiences.
What is User Adoption for Envision ,[object Object],[object Object],[object Object],[object Object],[object Object]
Envision’s Journey to Adoption Implemented professional services into Salesforce User Adoption: ~98% 2007 Downloaded multiple apps from the AppExchange & implemented Monthly Salesforce Newsletter to users. User Adoption: ~95% 2006 Implemented Service & Support & started internal Salesforce Committee User Adoption: ~85% 2005 Focus on data integrity, customization and integration.  User Adoption: ~80% 2004 New Salesforce Administrator Hired  User Adoption: ~65% April 2003
Web Link Integrations ,[object Object],[object Object],[object Object]
Monthly Newsletter to Drive User Adoption ,[object Object],[object Object],[object Object],[object Object],[object Object]
Automate Processes
Dashboards to Track Corporate Goals ,[object Object]
User Adoption – Beyond Statistics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Courtney House Project Manager / Salesforce.com Administrator Envision Telephony, Inc. [email_address]
Manager, Sales Technology ADP National Account Services Suzette Godwin Romer [email_address]
World Class Service Fortune 200  NYSE: ADP More than 570,000  clients worldwide 2006 and 2007 Payroll Provider of the Year (HROA) 1 of 5 companies AAA rated by Standard & Poor’s and Moody’s 40,000  ADP associates Founded in 1949 ADP is the largest provider of mission-critical, cost-effective transaction processing and information-based business solutions.
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],PRE- EMPLOYMENT SERVICES HUMAN RESOURCES BENEFITS ADMIN PAYROLL & BACK-OFFICE ADMIN TIME  &  LABOR MGMT RETIREMENT OTHER
ADP and SFDC ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Getting Our Users Addicted to Salesforce ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
One Stop Shop for Sales SFDC Targeted Client &  Prospect Demographics Marketing Campaigns Campaign Effectiveness/ROI Eloqua Integration Opt Outs    Undeliverables Lead Capture & Qualification Lead Assignment & Routing Alliances – Lead Referral &    Tracking Pipeline Reporting Competitor & Win/Loss Analysis Excel Integration Manager Dashboards Data Integrity   Dashboards Account Intelligence Contact Management OneSource Integration Billing Information Bubble Up/Down Acquisition Migrations Quarterly Updates    with D&B Marketing Automation Reporting & Analytics Team Selling/ Communication Opportunity Management Lead Automation Account &    Contact    Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Account & Sales Teams Territory Realignment Activity Management Cross B/U Data Sharing Inside Sales Team Outlook Integration Notes & Attachments Got It! Submissions Product Incident   Reporting
Save them time Frequent announcements on Salesforce Home Page Central hub to other internal & external websites Easy access to frequently referenced information
Save them time Post tip sheets & training links Send them to Salesforce to get files, instead of clogging their Blackberries with large attachments Post policy documents for easy reference
Leverage & Integrate Existing Tools NAS was an existing OneSource client Integrated OneSource to Salesforce using Account Intelligence AppExchange application
Leverage & Integrate Existing Tools NAS was an existing Miller Heiman client Integrate Miller Heiman Blue Sheets to Salesforce using SAM AppExchange application
Reduce Administrative Burden Eliminate Need to Manually Populate Data into Forms by leveraging the Office edition
Reduce Administrative Burden
Use Workflow to Automate Manual Processes
Monitor Data Quality Create Data Quality Dashboards
Monitor Data Quality Create Data Quality Dashboards Link to internal systems
Monitor Data Quality Create Data Quality Dashboards Link to internal systems Utilize third-party vendors
Monitor Data Quality Create Data Quality Dashboards Link to internal systems Utilize third-party vendors Create a Data Stewards team “ According to a report from the Seattle-based Data Warehousing Institute, poor data quality cost U.S. businesses more than $600 billion annually.  Business data decays at a rate of 1.5% to 3% every month. “ www.searchcrm.com
Embed Salesforce into your Sales Process
Get them trained from the start – and keep them there
Leverage Force.com Mobile ,[object Object],[object Object],[object Object],Make them effective and productive – wherever they are!
Lessons Learned ,[object Object],[object Object],[object Object],[object Object],[object Object]
Manager, Sales Technology ADP National Account Services Suzette Godwin Romer [email_address]
It doesn’t have to be an uphill battle! ,[object Object],[object Object],[object Object],[object Object],[object Object]
Session Feedback Let us know how we’re doing! ,[object Object],[object Object],[object Object],[object Object],[object Object],We strive to improve, t hank you for filling out our survey. ,[object Object],[object Object]
Courtney House Project Manager Suzette Godwin-Romer Manager, Sales Technology Daryl Spreiter Customer Succcess Manager QUESTION & ANSWER SESSION

More Related Content

What's hot

Intro to AppExchange - Building Composite Apps
Intro to AppExchange - Building Composite AppsIntro to AppExchange - Building Composite Apps
Intro to AppExchange - Building Composite Appsdreamforce2006
 
Building an Effective Community Strategy with On-Demand and Salesforce
Building an Effective Community Strategy with On-Demand and SalesforceBuilding an Effective Community Strategy with On-Demand and Salesforce
Building an Effective Community Strategy with On-Demand and Salesforcedreamforce2006
 
Enhancing Sales Effectiveness with the AppExchange
Enhancing Sales Effectiveness with the AppExchangeEnhancing Sales Effectiveness with the AppExchange
Enhancing Sales Effectiveness with the AppExchangedreamforce2006
 
Dreamforce '06 Keynote: Part 2
Dreamforce '06 Keynote: Part 2Dreamforce '06 Keynote: Part 2
Dreamforce '06 Keynote: Part 2
dreamforce2006
 
Transforming the IT and Business Relationship with On-Demand
Transforming the IT and Business Relationship with On-DemandTransforming the IT and Business Relationship with On-Demand
Transforming the IT and Business Relationship with On-Demanddreamforce2006
 
Employers Direct with Salesforce.com on Sxip Access
Employers Direct with Salesforce.com on Sxip AccessEmployers Direct with Salesforce.com on Sxip Access
Employers Direct with Salesforce.com on Sxip Accessdreamforce2006
 
Best Practices for Integrating with Your ERP
Best Practices for Integrating with Your ERPBest Practices for Integrating with Your ERP
Best Practices for Integrating with Your ERPdreamforce2006
 
Quote Management Made Easy Through Salesforce and the AppExchange
Quote Management Made Easy Through Salesforce and the AppExchangeQuote Management Made Easy Through Salesforce and the AppExchange
Quote Management Made Easy Through Salesforce and the AppExchangedreamforce2006
 
Improve Business Performance with Greater Insight From Dashboards and Reports
Improve Business Performance with Greater Insight From Dashboards and ReportsImprove Business Performance with Greater Insight From Dashboards and Reports
Improve Business Performance with Greater Insight From Dashboards and Reportsdreamforce2006
 
Instant Stardom How to Build Executive Dashboards
Instant Stardom How to Build Executive DashboardsInstant Stardom How to Build Executive Dashboards
Instant Stardom How to Build Executive Dashboardsdreamforce2006
 
How Salesforce.com Uses Service & Support
How Salesforce.com Uses Service & SupportHow Salesforce.com Uses Service & Support
How Salesforce.com Uses Service & Supportdreamforce2006
 
PHP and Rails with AppExchange
PHP and Rails with AppExchangePHP and Rails with AppExchange
PHP and Rails with AppExchangedreamforce2006
 
Next-Generation Native Apps
Next-Generation Native AppsNext-Generation Native Apps
Next-Generation Native Appsdreamforce2006
 
S-Controls for Dummies
S-Controls for DummiesS-Controls for Dummies
S-Controls for Dummiesdreamforce2006
 
Extending Your CRM with World-Class Service and Support
Extending Your CRM with World-Class Service and SupportExtending Your CRM with World-Class Service and Support
Extending Your CRM with World-Class Service and Supportdreamforce2006
 
How Salesforce.com Uses PRM
How Salesforce.com Uses PRMHow Salesforce.com Uses PRM
How Salesforce.com Uses PRMdreamforce2006
 
Open It, Read It, Buy It Email Marketing with the AppExchange
Open It, Read It, Buy It Email Marketing with the AppExchangeOpen It, Read It, Buy It Email Marketing with the AppExchange
Open It, Read It, Buy It Email Marketing with the AppExchangedreamforce2006
 
Introducing Analytics Mash-ups
Introducing Analytics Mash-upsIntroducing Analytics Mash-ups
Introducing Analytics Mash-upsdreamforce2006
 
Future of Composite Apps S-Controls and Beyond
Future of Composite Apps S-Controls and BeyondFuture of Composite Apps S-Controls and Beyond
Future of Composite Apps S-Controls and Beyonddreamforce2006
 
Integrating Salesforce and QuickBooks
Integrating Salesforce and QuickBooksIntegrating Salesforce and QuickBooks
Integrating Salesforce and QuickBooksdreamforce2006
 

What's hot (20)

Intro to AppExchange - Building Composite Apps
Intro to AppExchange - Building Composite AppsIntro to AppExchange - Building Composite Apps
Intro to AppExchange - Building Composite Apps
 
Building an Effective Community Strategy with On-Demand and Salesforce
Building an Effective Community Strategy with On-Demand and SalesforceBuilding an Effective Community Strategy with On-Demand and Salesforce
Building an Effective Community Strategy with On-Demand and Salesforce
 
Enhancing Sales Effectiveness with the AppExchange
Enhancing Sales Effectiveness with the AppExchangeEnhancing Sales Effectiveness with the AppExchange
Enhancing Sales Effectiveness with the AppExchange
 
Dreamforce '06 Keynote: Part 2
Dreamforce '06 Keynote: Part 2Dreamforce '06 Keynote: Part 2
Dreamforce '06 Keynote: Part 2
 
Transforming the IT and Business Relationship with On-Demand
Transforming the IT and Business Relationship with On-DemandTransforming the IT and Business Relationship with On-Demand
Transforming the IT and Business Relationship with On-Demand
 
Employers Direct with Salesforce.com on Sxip Access
Employers Direct with Salesforce.com on Sxip AccessEmployers Direct with Salesforce.com on Sxip Access
Employers Direct with Salesforce.com on Sxip Access
 
Best Practices for Integrating with Your ERP
Best Practices for Integrating with Your ERPBest Practices for Integrating with Your ERP
Best Practices for Integrating with Your ERP
 
Quote Management Made Easy Through Salesforce and the AppExchange
Quote Management Made Easy Through Salesforce and the AppExchangeQuote Management Made Easy Through Salesforce and the AppExchange
Quote Management Made Easy Through Salesforce and the AppExchange
 
Improve Business Performance with Greater Insight From Dashboards and Reports
Improve Business Performance with Greater Insight From Dashboards and ReportsImprove Business Performance with Greater Insight From Dashboards and Reports
Improve Business Performance with Greater Insight From Dashboards and Reports
 
Instant Stardom How to Build Executive Dashboards
Instant Stardom How to Build Executive DashboardsInstant Stardom How to Build Executive Dashboards
Instant Stardom How to Build Executive Dashboards
 
How Salesforce.com Uses Service & Support
How Salesforce.com Uses Service & SupportHow Salesforce.com Uses Service & Support
How Salesforce.com Uses Service & Support
 
PHP and Rails with AppExchange
PHP and Rails with AppExchangePHP and Rails with AppExchange
PHP and Rails with AppExchange
 
Next-Generation Native Apps
Next-Generation Native AppsNext-Generation Native Apps
Next-Generation Native Apps
 
S-Controls for Dummies
S-Controls for DummiesS-Controls for Dummies
S-Controls for Dummies
 
Extending Your CRM with World-Class Service and Support
Extending Your CRM with World-Class Service and SupportExtending Your CRM with World-Class Service and Support
Extending Your CRM with World-Class Service and Support
 
How Salesforce.com Uses PRM
How Salesforce.com Uses PRMHow Salesforce.com Uses PRM
How Salesforce.com Uses PRM
 
Open It, Read It, Buy It Email Marketing with the AppExchange
Open It, Read It, Buy It Email Marketing with the AppExchangeOpen It, Read It, Buy It Email Marketing with the AppExchange
Open It, Read It, Buy It Email Marketing with the AppExchange
 
Introducing Analytics Mash-ups
Introducing Analytics Mash-upsIntroducing Analytics Mash-ups
Introducing Analytics Mash-ups
 
Future of Composite Apps S-Controls and Beyond
Future of Composite Apps S-Controls and BeyondFuture of Composite Apps S-Controls and Beyond
Future of Composite Apps S-Controls and Beyond
 
Integrating Salesforce and QuickBooks
Integrating Salesforce and QuickBooksIntegrating Salesforce and QuickBooks
Integrating Salesforce and QuickBooks
 

Similar to Aan003 Spreiter 091707

H R F006 Smith 091807
H R F006  Smith 091807H R F006  Smith 091807
H R F006 Smith 091807
Dreamforce07
 
Best Practices For Re-Energizing Your Rollout
Best Practices For Re-Energizing Your RolloutBest Practices For Re-Energizing Your Rollout
Best Practices For Re-Energizing Your Rolloutdreamforce2006
 
AppExchange 101 - Building Custom Apps to Extend Salesforce
AppExchange 101 - Building Custom Apps to Extend SalesforceAppExchange 101 - Building Custom Apps to Extend Salesforce
AppExchange 101 - Building Custom Apps to Extend Salesforcedreamforce2006
 
How To Drive a Large Scale, Global Deployment
How To Drive a Large Scale, Global DeploymentHow To Drive a Large Scale, Global Deployment
How To Drive a Large Scale, Global Deploymentdreamforce2006
 
Getting Nonprofits on the Map
Getting Nonprofits on the MapGetting Nonprofits on the Map
Getting Nonprofits on the Mapdreamforce2006
 
Aen001 Tate 091707
Aen001 Tate 091707Aen001 Tate 091707
Aen001 Tate 091707
Dreamforce07
 
B P G001 Loveland 091707
B P G001  Loveland 091707B P G001  Loveland 091707
B P G001 Loveland 091707
Dreamforce07
 
Expert Panel on Data Management
Expert Panel on Data ManagementExpert Panel on Data Management
Expert Panel on Data Managementdreamforce2006
 
Top Ten AppExchange Apps for Professional Edition
Top Ten AppExchange Apps for Professional EditionTop Ten AppExchange Apps for Professional Edition
Top Ten AppExchange Apps for Professional Editiondreamforce2006
 
Getting SOX Compliant with Salesforce
Getting SOX Compliant with SalesforceGetting SOX Compliant with Salesforce
Getting SOX Compliant with Salesforcedreamforce2006
 
System Overload: Getting Control of Your Data and Sanity
System Overload: Getting Control of Your Data and SanitySystem Overload: Getting Control of Your Data and Sanity
System Overload: Getting Control of Your Data and Sanitydreamforce2006
 
System Overload - Getting Control of Your Data and Sanity
System Overload - Getting Control of Your Data and SanitySystem Overload - Getting Control of Your Data and Sanity
System Overload - Getting Control of Your Data and Sanitydreamforce2006
 
The Path to 100% Adoption
The Path to 100% AdoptionThe Path to 100% Adoption
The Path to 100% Adoptiondreamforce2006
 
Building the Integrated Wealth Management Desktop
Building the Integrated Wealth Management DesktopBuilding the Integrated Wealth Management Desktop
Building the Integrated Wealth Management Desktopdreamforce2006
 
Leading the Insurance Industry with On-Demand CRM
Leading the Insurance Industry with On-Demand CRMLeading the Insurance Industry with On-Demand CRM
Leading the Insurance Industry with On-Demand CRMdreamforce2006
 
I T E008 Bezar 091907
I T E008  Bezar 091907I T E008  Bezar 091907
I T E008 Bezar 091907
Dreamforce07
 
Creating a Mobile Strategy
Creating a Mobile StrategyCreating a Mobile Strategy
Creating a Mobile Strategydreamforce2006
 
E C L002 Schlabs 091707
E C L002  Schlabs 091707E C L002  Schlabs 091707
E C L002 Schlabs 091707
Dreamforce07
 
Advanced Reporting and Dashboards for Executive Visibility
Advanced Reporting and Dashboards for Executive VisibilityAdvanced Reporting and Dashboards for Executive Visibility
Advanced Reporting and Dashboards for Executive Visibilitydreamforce2006
 

Similar to Aan003 Spreiter 091707 (20)

H R F006 Smith 091807
H R F006  Smith 091807H R F006  Smith 091807
H R F006 Smith 091807
 
Best Practices For Re-Energizing Your Rollout
Best Practices For Re-Energizing Your RolloutBest Practices For Re-Energizing Your Rollout
Best Practices For Re-Energizing Your Rollout
 
AppExchange 101 - Building Custom Apps to Extend Salesforce
AppExchange 101 - Building Custom Apps to Extend SalesforceAppExchange 101 - Building Custom Apps to Extend Salesforce
AppExchange 101 - Building Custom Apps to Extend Salesforce
 
How To Drive a Large Scale, Global Deployment
How To Drive a Large Scale, Global DeploymentHow To Drive a Large Scale, Global Deployment
How To Drive a Large Scale, Global Deployment
 
Getting Nonprofits on the Map
Getting Nonprofits on the MapGetting Nonprofits on the Map
Getting Nonprofits on the Map
 
Aen001 Tate 091707
Aen001 Tate 091707Aen001 Tate 091707
Aen001 Tate 091707
 
B P G001 Loveland 091707
B P G001  Loveland 091707B P G001  Loveland 091707
B P G001 Loveland 091707
 
Expert Panel on Data Management
Expert Panel on Data ManagementExpert Panel on Data Management
Expert Panel on Data Management
 
Top Ten AppExchange Apps for Professional Edition
Top Ten AppExchange Apps for Professional EditionTop Ten AppExchange Apps for Professional Edition
Top Ten AppExchange Apps for Professional Edition
 
Getting SOX Compliant with Salesforce
Getting SOX Compliant with SalesforceGetting SOX Compliant with Salesforce
Getting SOX Compliant with Salesforce
 
System Overload: Getting Control of Your Data and Sanity
System Overload: Getting Control of Your Data and SanitySystem Overload: Getting Control of Your Data and Sanity
System Overload: Getting Control of Your Data and Sanity
 
System Overload - Getting Control of Your Data and Sanity
System Overload - Getting Control of Your Data and SanitySystem Overload - Getting Control of Your Data and Sanity
System Overload - Getting Control of Your Data and Sanity
 
The Path to 100% Adoption
The Path to 100% AdoptionThe Path to 100% Adoption
The Path to 100% Adoption
 
The Blowfish Effect
The Blowfish EffectThe Blowfish Effect
The Blowfish Effect
 
Building the Integrated Wealth Management Desktop
Building the Integrated Wealth Management DesktopBuilding the Integrated Wealth Management Desktop
Building the Integrated Wealth Management Desktop
 
Leading the Insurance Industry with On-Demand CRM
Leading the Insurance Industry with On-Demand CRMLeading the Insurance Industry with On-Demand CRM
Leading the Insurance Industry with On-Demand CRM
 
I T E008 Bezar 091907
I T E008  Bezar 091907I T E008  Bezar 091907
I T E008 Bezar 091907
 
Creating a Mobile Strategy
Creating a Mobile StrategyCreating a Mobile Strategy
Creating a Mobile Strategy
 
E C L002 Schlabs 091707
E C L002  Schlabs 091707E C L002  Schlabs 091707
E C L002 Schlabs 091707
 
Advanced Reporting and Dashboards for Executive Visibility
Advanced Reporting and Dashboards for Executive VisibilityAdvanced Reporting and Dashboards for Executive Visibility
Advanced Reporting and Dashboards for Executive Visibility
 

More from Dreamforce07

M A S008 Whiteley 091907
M A S008  Whiteley 091907M A S008  Whiteley 091907
M A S008 Whiteley 091907
Dreamforce07
 
M A S003 Wildt 091707
M A S003  Wildt 091707M A S003  Wildt 091707
M A S003 Wildt 091707
Dreamforce07
 
M A S005 Wildt 091807
M A S005  Wildt 091807M A S005  Wildt 091807
M A S005 Wildt 091807
Dreamforce07
 
M A S009 Burbridge 091907
M A S009  Burbridge 091907M A S009  Burbridge 091907
M A S009 Burbridge 091907
Dreamforce07
 
M A S006 Grenney 091807
M A S006  Grenney 091807M A S006  Grenney 091807
M A S006 Grenney 091807
Dreamforce07
 
M A S007 Plotczyk 091807
M A S007  Plotczyk 091807M A S007  Plotczyk 091807
M A S007 Plotczyk 091807
Dreamforce07
 
S D M002 Roth 091707
S D M002  Roth 091707S D M002  Roth 091707
S D M002 Roth 091707
Dreamforce07
 
S D M001 Sechrist 091707
S D M001  Sechrist 091707S D M001  Sechrist 091707
S D M001 Sechrist 091707
Dreamforce07
 
S D M004 Garoutte 091807
S D M004  Garoutte 091807S D M004  Garoutte 091807
S D M004 Garoutte 091807
Dreamforce07
 
S D M103 Cismoski 091707
S D M103  Cismoski 091707S D M103  Cismoski 091707
S D M103 Cismoski 091707
Dreamforce07
 
S O P001 Garoutte 091707
S O P001  Garoutte 091707S O P001  Garoutte 091707
S O P001 Garoutte 091707
Dreamforce07
 
S O P009 Saxena 091907
S O P009  Saxena 091907S O P009  Saxena 091907
S O P009 Saxena 091907
Dreamforce07
 
S O P005 Tenenblat 091807
S O P005  Tenenblat 091807S O P005  Tenenblat 091807
S O P005 Tenenblat 091807
Dreamforce07
 
S O P003 Garoutte 091707
S O P003  Garoutte 091707S O P003  Garoutte 091707
S O P003 Garoutte 091707
Dreamforce07
 
S O P006 Chan 091807
S O P006  Chan 091807S O P006  Chan 091807
S O P006 Chan 091807
Dreamforce07
 
S O P002 Queener 091707
S O P002  Queener 091707S O P002  Queener 091707
S O P002 Queener 091707
Dreamforce07
 
S C P003 Kuruganti 091707
S C P003  Kuruganti 091707S C P003  Kuruganti 091707
S C P003 Kuruganti 091707
Dreamforce07
 
S C P001 Cohen 091707
S C P001  Cohen 091707S C P001  Cohen 091707
S C P001 Cohen 091707
Dreamforce07
 
S C P004 Morris 091807
S C P004  Morris 091807S C P004  Morris 091807
S C P004 Morris 091807
Dreamforce07
 
S C P009 Fullmore 091907
S C P009  Fullmore 091907S C P009  Fullmore 091907
S C P009 Fullmore 091907
Dreamforce07
 

More from Dreamforce07 (20)

M A S008 Whiteley 091907
M A S008  Whiteley 091907M A S008  Whiteley 091907
M A S008 Whiteley 091907
 
M A S003 Wildt 091707
M A S003  Wildt 091707M A S003  Wildt 091707
M A S003 Wildt 091707
 
M A S005 Wildt 091807
M A S005  Wildt 091807M A S005  Wildt 091807
M A S005 Wildt 091807
 
M A S009 Burbridge 091907
M A S009  Burbridge 091907M A S009  Burbridge 091907
M A S009 Burbridge 091907
 
M A S006 Grenney 091807
M A S006  Grenney 091807M A S006  Grenney 091807
M A S006 Grenney 091807
 
M A S007 Plotczyk 091807
M A S007  Plotczyk 091807M A S007  Plotczyk 091807
M A S007 Plotczyk 091807
 
S D M002 Roth 091707
S D M002  Roth 091707S D M002  Roth 091707
S D M002 Roth 091707
 
S D M001 Sechrist 091707
S D M001  Sechrist 091707S D M001  Sechrist 091707
S D M001 Sechrist 091707
 
S D M004 Garoutte 091807
S D M004  Garoutte 091807S D M004  Garoutte 091807
S D M004 Garoutte 091807
 
S D M103 Cismoski 091707
S D M103  Cismoski 091707S D M103  Cismoski 091707
S D M103 Cismoski 091707
 
S O P001 Garoutte 091707
S O P001  Garoutte 091707S O P001  Garoutte 091707
S O P001 Garoutte 091707
 
S O P009 Saxena 091907
S O P009  Saxena 091907S O P009  Saxena 091907
S O P009 Saxena 091907
 
S O P005 Tenenblat 091807
S O P005  Tenenblat 091807S O P005  Tenenblat 091807
S O P005 Tenenblat 091807
 
S O P003 Garoutte 091707
S O P003  Garoutte 091707S O P003  Garoutte 091707
S O P003 Garoutte 091707
 
S O P006 Chan 091807
S O P006  Chan 091807S O P006  Chan 091807
S O P006 Chan 091807
 
S O P002 Queener 091707
S O P002  Queener 091707S O P002  Queener 091707
S O P002 Queener 091707
 
S C P003 Kuruganti 091707
S C P003  Kuruganti 091707S C P003  Kuruganti 091707
S C P003 Kuruganti 091707
 
S C P001 Cohen 091707
S C P001  Cohen 091707S C P001  Cohen 091707
S C P001 Cohen 091707
 
S C P004 Morris 091807
S C P004  Morris 091807S C P004  Morris 091807
S C P004 Morris 091807
 
S C P009 Fullmore 091907
S C P009  Fullmore 091907S C P009  Fullmore 091907
S C P009 Fullmore 091907
 

Recently uploaded

234Presentation on Indian Debt Market.ppt
234Presentation on Indian Debt Market.ppt234Presentation on Indian Debt Market.ppt
234Presentation on Indian Debt Market.ppt
PravinPatil144525
 
what is the best method to sell pi coins in 2024
what is the best method to sell pi coins in 2024what is the best method to sell pi coins in 2024
what is the best method to sell pi coins in 2024
DOT TECH
 
Summary of financial results for 1Q2024
Summary of financial  results for 1Q2024Summary of financial  results for 1Q2024
Summary of financial results for 1Q2024
InterCars
 
how to sell pi coins on Binance exchange
how to sell pi coins on Binance exchangehow to sell pi coins on Binance exchange
how to sell pi coins on Binance exchange
DOT TECH
 
Commercial Bank Economic Capsule - May 2024
Commercial Bank Economic Capsule - May 2024Commercial Bank Economic Capsule - May 2024
Commercial Bank Economic Capsule - May 2024
Commercial Bank of Ceylon PLC
 
Chương 6. Ancol - phenol - ether (1).pdf
Chương 6. Ancol - phenol - ether (1).pdfChương 6. Ancol - phenol - ether (1).pdf
Chương 6. Ancol - phenol - ether (1).pdf
va2132004
 
The secret way to sell pi coins effortlessly.
The secret way to sell pi coins effortlessly.The secret way to sell pi coins effortlessly.
The secret way to sell pi coins effortlessly.
DOT TECH
 
how can I sell pi coins after successfully completing KYC
how can I sell pi coins after successfully completing KYChow can I sell pi coins after successfully completing KYC
how can I sell pi coins after successfully completing KYC
DOT TECH
 
how to sell pi coins effectively (from 50 - 100k pi)
how to sell pi coins effectively (from 50 - 100k  pi)how to sell pi coins effectively (from 50 - 100k  pi)
how to sell pi coins effectively (from 50 - 100k pi)
DOT TECH
 
一比一原版BCU毕业证伯明翰城市大学毕业证成绩单如何办理
一比一原版BCU毕业证伯明翰城市大学毕业证成绩单如何办理一比一原版BCU毕业证伯明翰城市大学毕业证成绩单如何办理
一比一原版BCU毕业证伯明翰城市大学毕业证成绩单如何办理
ydubwyt
 
Empowering the Unbanked: The Vital Role of NBFCs in Promoting Financial Inclu...
Empowering the Unbanked: The Vital Role of NBFCs in Promoting Financial Inclu...Empowering the Unbanked: The Vital Role of NBFCs in Promoting Financial Inclu...
Empowering the Unbanked: The Vital Role of NBFCs in Promoting Financial Inclu...
Vighnesh Shashtri
 
The WhatsPump Pseudonym Problem and the Hilarious Downfall of Artificial Enga...
The WhatsPump Pseudonym Problem and the Hilarious Downfall of Artificial Enga...The WhatsPump Pseudonym Problem and the Hilarious Downfall of Artificial Enga...
The WhatsPump Pseudonym Problem and the Hilarious Downfall of Artificial Enga...
muslimdavidovich670
 
Exploring Abhay Bhutada’s Views After Poonawalla Fincorp’s Collaboration With...
Exploring Abhay Bhutada’s Views After Poonawalla Fincorp’s Collaboration With...Exploring Abhay Bhutada’s Views After Poonawalla Fincorp’s Collaboration With...
Exploring Abhay Bhutada’s Views After Poonawalla Fincorp’s Collaboration With...
beulahfernandes8
 
APP I Lecture Notes to students 0f 4the year
APP I  Lecture Notes  to students 0f 4the yearAPP I  Lecture Notes  to students 0f 4the year
APP I Lecture Notes to students 0f 4the year
telilaalilemlem
 
managementaccountingunitiv-230422140105-dd17d80b.ppt
managementaccountingunitiv-230422140105-dd17d80b.pptmanagementaccountingunitiv-230422140105-dd17d80b.ppt
managementaccountingunitiv-230422140105-dd17d80b.ppt
SuseelaPalanimuthu
 
How to get verified on Coinbase Account?_.docx
How to get verified on Coinbase Account?_.docxHow to get verified on Coinbase Account?_.docx
How to get verified on Coinbase Account?_.docx
Buy bitget
 
what is the future of Pi Network currency.
what is the future of Pi Network currency.what is the future of Pi Network currency.
what is the future of Pi Network currency.
DOT TECH
 
Turin Startup Ecosystem 2024 - Ricerca sulle Startup e il Sistema dell'Innov...
Turin Startup Ecosystem 2024  - Ricerca sulle Startup e il Sistema dell'Innov...Turin Startup Ecosystem 2024  - Ricerca sulle Startup e il Sistema dell'Innov...
Turin Startup Ecosystem 2024 - Ricerca sulle Startup e il Sistema dell'Innov...
Quotidiano Piemontese
 
What website can I sell pi coins securely.
What website can I sell pi coins securely.What website can I sell pi coins securely.
What website can I sell pi coins securely.
DOT TECH
 
Introduction to Indian Financial System ()
Introduction to Indian Financial System ()Introduction to Indian Financial System ()
Introduction to Indian Financial System ()
Avanish Goel
 

Recently uploaded (20)

234Presentation on Indian Debt Market.ppt
234Presentation on Indian Debt Market.ppt234Presentation on Indian Debt Market.ppt
234Presentation on Indian Debt Market.ppt
 
what is the best method to sell pi coins in 2024
what is the best method to sell pi coins in 2024what is the best method to sell pi coins in 2024
what is the best method to sell pi coins in 2024
 
Summary of financial results for 1Q2024
Summary of financial  results for 1Q2024Summary of financial  results for 1Q2024
Summary of financial results for 1Q2024
 
how to sell pi coins on Binance exchange
how to sell pi coins on Binance exchangehow to sell pi coins on Binance exchange
how to sell pi coins on Binance exchange
 
Commercial Bank Economic Capsule - May 2024
Commercial Bank Economic Capsule - May 2024Commercial Bank Economic Capsule - May 2024
Commercial Bank Economic Capsule - May 2024
 
Chương 6. Ancol - phenol - ether (1).pdf
Chương 6. Ancol - phenol - ether (1).pdfChương 6. Ancol - phenol - ether (1).pdf
Chương 6. Ancol - phenol - ether (1).pdf
 
The secret way to sell pi coins effortlessly.
The secret way to sell pi coins effortlessly.The secret way to sell pi coins effortlessly.
The secret way to sell pi coins effortlessly.
 
how can I sell pi coins after successfully completing KYC
how can I sell pi coins after successfully completing KYChow can I sell pi coins after successfully completing KYC
how can I sell pi coins after successfully completing KYC
 
how to sell pi coins effectively (from 50 - 100k pi)
how to sell pi coins effectively (from 50 - 100k  pi)how to sell pi coins effectively (from 50 - 100k  pi)
how to sell pi coins effectively (from 50 - 100k pi)
 
一比一原版BCU毕业证伯明翰城市大学毕业证成绩单如何办理
一比一原版BCU毕业证伯明翰城市大学毕业证成绩单如何办理一比一原版BCU毕业证伯明翰城市大学毕业证成绩单如何办理
一比一原版BCU毕业证伯明翰城市大学毕业证成绩单如何办理
 
Empowering the Unbanked: The Vital Role of NBFCs in Promoting Financial Inclu...
Empowering the Unbanked: The Vital Role of NBFCs in Promoting Financial Inclu...Empowering the Unbanked: The Vital Role of NBFCs in Promoting Financial Inclu...
Empowering the Unbanked: The Vital Role of NBFCs in Promoting Financial Inclu...
 
The WhatsPump Pseudonym Problem and the Hilarious Downfall of Artificial Enga...
The WhatsPump Pseudonym Problem and the Hilarious Downfall of Artificial Enga...The WhatsPump Pseudonym Problem and the Hilarious Downfall of Artificial Enga...
The WhatsPump Pseudonym Problem and the Hilarious Downfall of Artificial Enga...
 
Exploring Abhay Bhutada’s Views After Poonawalla Fincorp’s Collaboration With...
Exploring Abhay Bhutada’s Views After Poonawalla Fincorp’s Collaboration With...Exploring Abhay Bhutada’s Views After Poonawalla Fincorp’s Collaboration With...
Exploring Abhay Bhutada’s Views After Poonawalla Fincorp’s Collaboration With...
 
APP I Lecture Notes to students 0f 4the year
APP I  Lecture Notes  to students 0f 4the yearAPP I  Lecture Notes  to students 0f 4the year
APP I Lecture Notes to students 0f 4the year
 
managementaccountingunitiv-230422140105-dd17d80b.ppt
managementaccountingunitiv-230422140105-dd17d80b.pptmanagementaccountingunitiv-230422140105-dd17d80b.ppt
managementaccountingunitiv-230422140105-dd17d80b.ppt
 
How to get verified on Coinbase Account?_.docx
How to get verified on Coinbase Account?_.docxHow to get verified on Coinbase Account?_.docx
How to get verified on Coinbase Account?_.docx
 
what is the future of Pi Network currency.
what is the future of Pi Network currency.what is the future of Pi Network currency.
what is the future of Pi Network currency.
 
Turin Startup Ecosystem 2024 - Ricerca sulle Startup e il Sistema dell'Innov...
Turin Startup Ecosystem 2024  - Ricerca sulle Startup e il Sistema dell'Innov...Turin Startup Ecosystem 2024  - Ricerca sulle Startup e il Sistema dell'Innov...
Turin Startup Ecosystem 2024 - Ricerca sulle Startup e il Sistema dell'Innov...
 
What website can I sell pi coins securely.
What website can I sell pi coins securely.What website can I sell pi coins securely.
What website can I sell pi coins securely.
 
Introduction to Indian Financial System ()
Introduction to Indian Financial System ()Introduction to Indian Financial System ()
Introduction to Indian Financial System ()
 

Aan003 Spreiter 091707

  • 1. Getting Your Users Addicted without them Knowing Courtney House, Envision Telephony Suzette Godwin-Romer, ADP Daryl Spreiter, salesforce.com Admin II: Sneak Attack
  • 2.
  • 3.
  • 4.
  • 5.
  • 6. Readying the forces… Courtney House Project Manager Suzette Godwin-Romer Manager, Sales Technology How would someone want to use this tool ? How will Salesforce help them all day every day ? How can I engage my users and make them more productive ?
  • 7. Courtney House Project Manager / Salesforce.com Administrator Envision Telephony, Inc. [email_address]
  • 8.
  • 9.
  • 10. Envision’s Journey to Adoption Implemented professional services into Salesforce User Adoption: ~98% 2007 Downloaded multiple apps from the AppExchange & implemented Monthly Salesforce Newsletter to users. User Adoption: ~95% 2006 Implemented Service & Support & started internal Salesforce Committee User Adoption: ~85% 2005 Focus on data integrity, customization and integration. User Adoption: ~80% 2004 New Salesforce Administrator Hired User Adoption: ~65% April 2003
  • 11.
  • 12.
  • 14.
  • 15.
  • 16. Courtney House Project Manager / Salesforce.com Administrator Envision Telephony, Inc. [email_address]
  • 17. Manager, Sales Technology ADP National Account Services Suzette Godwin Romer [email_address]
  • 18. World Class Service Fortune 200 NYSE: ADP More than 570,000 clients worldwide 2006 and 2007 Payroll Provider of the Year (HROA) 1 of 5 companies AAA rated by Standard & Poor’s and Moody’s 40,000 ADP associates Founded in 1949 ADP is the largest provider of mission-critical, cost-effective transaction processing and information-based business solutions.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24. Save them time Frequent announcements on Salesforce Home Page Central hub to other internal & external websites Easy access to frequently referenced information
  • 25. Save them time Post tip sheets & training links Send them to Salesforce to get files, instead of clogging their Blackberries with large attachments Post policy documents for easy reference
  • 26. Leverage & Integrate Existing Tools NAS was an existing OneSource client Integrated OneSource to Salesforce using Account Intelligence AppExchange application
  • 27. Leverage & Integrate Existing Tools NAS was an existing Miller Heiman client Integrate Miller Heiman Blue Sheets to Salesforce using SAM AppExchange application
  • 28. Reduce Administrative Burden Eliminate Need to Manually Populate Data into Forms by leveraging the Office edition
  • 30. Use Workflow to Automate Manual Processes
  • 31. Monitor Data Quality Create Data Quality Dashboards
  • 32. Monitor Data Quality Create Data Quality Dashboards Link to internal systems
  • 33. Monitor Data Quality Create Data Quality Dashboards Link to internal systems Utilize third-party vendors
  • 34. Monitor Data Quality Create Data Quality Dashboards Link to internal systems Utilize third-party vendors Create a Data Stewards team “ According to a report from the Seattle-based Data Warehousing Institute, poor data quality cost U.S. businesses more than $600 billion annually. Business data decays at a rate of 1.5% to 3% every month. “ www.searchcrm.com
  • 35. Embed Salesforce into your Sales Process
  • 36. Get them trained from the start – and keep them there
  • 37.
  • 38.
  • 39. Manager, Sales Technology ADP National Account Services Suzette Godwin Romer [email_address]
  • 40.
  • 41.
  • 42. Courtney House Project Manager Suzette Godwin-Romer Manager, Sales Technology Daryl Spreiter Customer Succcess Manager QUESTION & ANSWER SESSION