The Dream Team - Getting Involvement Above and Beyond Sales

The Dream Team: Getting Involvement Above and Beyond Sales Susan Perdew, Spherion Hernan Vera, Ryder Tony Perisin, salesforce.com Track: Sales Executives

The Dream Team GOAL!! Sales Pricing Credit Services Recruiting Legal

Susan Perdew Senior Manager, Sales Support [email_address]

Spherion Highlights ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],INDUSTRY: Business Services EMPLOYEES: 2,300 GEOGRAPHY: North America PRODUCT(S) USED: SFA, Marketing Automation, Analytics, Office & Outlook Editions, 5 Custom Tabs, 4 AppExchange downloads # USERS: 700

Pre-salesforce.com Challenges ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Resulting In

The Solution – Broaden our Perspective Proposal Services Pricing Team Diversity Team Implementation Team Marketing Product Development SMEs & Practice Directors Shared Services ,[object Object],[object Object],Recruiters

Post-Implementation Evolution Oct-02 Live on salesforce.com – Sales & Sales Management Apr-04 Shared Services Jun-04 Recruiters Feb-05 Diversity Team Jan-03 Proposal Services, SME’s & Practice Directors Feb-03 Product Development Team Mar-03 Implementation Team & Pricing Team Apr-03 Marketing

What key measures did we take? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Custom Fields for Specialty Users - Accounts ,[object Object],[object Object],[object Object],[object Object],[object Object]

Custom Fields for Specialty Users - Opportunities

Empower and Recognize Sales Teams ,[object Object],[object Object],[object Object]

Attention… Attention… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Expanding our reach to “Consumers” of Data ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

You didn’t read the report??? Let’s talk… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Achieving Collaboration – not Competition ,[object Object],[object Object],[object Object],[object Object]

Broader Perspective = Greater Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

HERNAN VERA DIRECTOR OF MARKETING, GLOBAL SUPPLY CHAIN SOLUTIONS [email_address]

Ryder ,[object Object],[object Object],[object Object],[object Object],[object Object],INDUSTRY: Transportation EMPLOYEES: 23,000 GEOGRAPHY: Global PRODUCT(S) USED: SFA, Customer Connect, Clicktools, Services Project Manager, Strategic Account Management, Custom Objects # USERS: 90

Ryder Supply Chain Division – Background ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Key Challenges ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Key Questions

The Solution ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Connecting The Organization ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Opportunity Custom Fields ,[object Object],[object Object],[object Object],[object Object],[object Object]

Credit Department ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

HR Recruiting ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Legal ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Workflow ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Workflow Examples ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Data Quality Approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Deployment Approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Susan Perdew Senior Manager, Sales Support Hernan Vera Director of Marketing, Global Supply Chain Solutions QUESTION & ANSWER SESSION

Session Feedback Let us know how we’re doing! ,[object Object],[object Object],[object Object],[object Object],[object Object],Save time! Use your cell phone or mobile device to send Feedback via SMS/Text Messaging! Send a message to 26335 In the message body: Session 182, #### For example, “ Session 123, 5555 ” Session ID: 182 Session ID # Scores for 4 categories SMS Voting powered by:

The Dream Team - Getting Involvement Above and Beyond Sales

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