Parker Harris, EVP of Technology at Salesforce, provided an update on recent investments in their service delivery architecture and a sneak peek at future plans. Recent investments included new data centers on the west and east coasts, database splitting for improved availability, and work on "pods" to allow horizontal scalability. Future plans included more pods to further enhance availability, scalability, and the platform for growth.

1. Parker Harris EVP, Technology October 11, 2006 Trusted Reliability & Performance with the AppExchange Platform

2. Agenda Update on Recent Investments Service Delivery Architecture Sneak Peak at the Future

3. Agenda Update on Recent Investments Service Delivery Architecture Sneak Peak at the Future

4. Timeline For Recent Investments 11/05 New West Coast Data Center New East Coast DR Facility New San Francisco Lab 1/06 3/06 Cluster Tuning 6/06 Database Split trust.salesforce.com

5. Splitting NA1 Optimized Our Availability Previous Architecture After Split

6. The Next 6 Months 6/06 Database Split 11/06 Pods Phase 1 12/06 Winter ‘07 2/06 Pods Phase 2

7. Agenda Update on Recent Investments Service Delivery Architecture Sneak Peak at the Future

8. The Only Fully Mirrored On Demand Infrastructure Unmatched Reliability Two mirrored production data centers plus a production-class lab facility Near real time replication between facilities Seamless disaster recovery Dedicated, path diverse network backbone Production-Class Development Lab & Tape Archive (West Coast) Back-Up Production Data Center (East Cost) Main Production Data Center (West Coast) Trusted Security World-class security specs SAS 70 Type II and SysTrust Certified Secure point-to-point data replication Secure custody of customer data and backups Maximum Uptime & Performance Carrier neutral network strategy No single points of failure Carrier level scalability Extensive use of high availability server and network technologies

9. World-Class Infrastructure Delivering leading On-Demand availability Two mirrored data centers plus a production-scale lab facility 18,000 total sq. feet of cage space Mirroring is about more than just having a copy of your data Salesforce maintains a full-scale replica of the production facility as well as your data Power: Diesel Generators for backup power supply Next generation UPS systems Rotating fly-wheel generator provides UPS and Diesel generator start-up Eliminates potentially risky UPS battery maintenance 25,000 gallon diesel fuel tanks supported by two fuel vendors Cooling Precision, N+1 HVAC Guaranteed by backup water supply On-site dedicated wells

10. Network Industry leading performance, scalability and redundancy Carrier-class and carrier-neutral model: dual vendors for networking AboveNet MCI Multi-gigabit IP transit for external customer service Lightning-fast performance worldwide Data centers located at core Internet hubs Access to thousands of global Internet peering points delivering global high performance access Dedicated backbone OC48 (2.5Gb/sec) backbone connecting data center facilities 100% dedicated to salesforce.com Enables near real-time replication for availability and disaster recovery

11. Application Architecture Hitachi Data Systems Veritas Disk: Sun / HDS 9990 Lightning Tape Archive: Sun / StorageTek Storage Oracle9i RAC EE SunCluster Clustered Sun E25Ks Database Resin Array of dual processor Intel servers running Linux Application / Web Servers Cisco core switches and routers Juniper Netscreen Firewalls F5 BigIP Load Balancing Switches Firewall / Networking Software Hardware

12. Carrier-Class Physical Infrastructure Engineered for Millions of Users Database Servers: Clustered Sun E25Ks Web / Application Servers: Array of dual processor Intel servers running Linux Search Servers: Array of Sun servers Storage: Sun / HDS 9990 Lightning Tape Archive: Sun / StorageTek Networking Equipment Cisco core switches and routers Juniper Netscreen Firewalls F5

13. Scalable Software Architecture Utilizing Industry Standard Platforms for High Availability Database Server: Oracle9i RAC EE Clustering: SunCluster Web Site and Application Server: Resin Search Server: Apache/Jakarta Lucene Storage Management: Hitachi Data Systems Backup Software: Veritas Operating Systems Sun Solaris Redhat Linux

14. Data Integrity Strategy Massive Redundancy, High Performance Near real time replication between data centers Disaster Recovery Strategy: Failover to full-scale east coast replica data center backup facility. Production Data Center Real time replication between data centers Dedicated OC-48 Backbone West Coast San Francisco East Coast Backup DR Data Center Lab and Tape Archive

15. Security: Facilities Maximum Facilities Security 24 x 365 on-site security All doors, including cages, are secured with biometric hand geometry readers. Five levels of biometric scanning including man-traps required to reach Salesforce cages Fully anonymous exteriors Digital camera (CCTV) coverage of entire facility All exterior walls are bullet resistant Entire perimeter bounded by concrete bollards/planters A silent alarm and automatic notification of appropriate law enforcement officials protect all exterior entrances. CCTV integrated with access control and alarm system. Motion-detection for lighting and CCTV coverage.

16. Security: Application World class Application Security SSL data encryption Optional strict password security policies Highly secure session key management All passwords stored in MD-5 hash Application self-monitors for security violations Support for a wide variety of SSO integration architectures Rich sharing rules allow for granular data security control Database access is strictly controlled at multiple levels for maximum security Certifications SAS 70 Type II and SysTrust In-depth security certifications from Fortune 50 financial services customers

17. Performance and Monitoring End-to-End Monitoring Guarantees Uptime and Security Monitoring Strategy: Multi-Tier Monitoring Strategy Nagios monitoring software. Gomez performance software service External service measured by third parties Quest Software for database monitoring Performance Metrics Weekday traffic in excess of 50M transactions Average daily performance < 300 MS Pages served in fiscal Q2 2007: 3.1 Billion ~50% of traffic driven by API

18. Agenda Update on Recent Investments Service Delivery Architecture Sneak Peak at the Future

19. Horizontal Scalability “Pod Architecture” A “Pod” is a multi-tenant stack designed and allocated for a set of customers. Migration to horizontal scalability architecture Add new pods quickly and easily as needed Performance benefits achieved through optimal ratio of subscribers to individual “Pod” capacity. Multi-Tenant stack for a set of customers Database Cluster Application Servers API Servers Search Servers NA1 Pod

20. Pod Architecture further enhances availability, horizontal scale, and platform for future growth Network Services Storage Services Backup Services Monitoring Services Sandbox Pod NA0 Pod NA1 Pod NA2 Pod NA3 Pod NA4 Pod NA5 Pod EMEA Pod APAC Pod EMEA2 Pod NA6 Pod NA7 Pod “ N” Pod

21. Becoming a Trusted Partner to Enterprise IT Where we started Where we are Where we need to be “ we’ll take care of everything” “ we’ll take care of everything” “ we’ll take care of everything” Us End-Users IT Us End-Users IT Us End-Users

22. Trust Site Roadmap New Content Planned for ’07 Additional information Maintenance schedules More detailed data Internationalization

23. Q&A Parker Harris EVP, Technology [email_address] http://trust.salesforce.com

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