The document discusses how several non-profit organizations are using Salesforce to help manage operations and track important metrics. VolunteerMatch uses Salesforce to track donors, opportunities, and grants. The Rebuilding Alliance used Salesforce to replace Excel for tracking contacts, clients, donations, and more. NESsT uses Salesforce and several AppExchange apps to better manage performance, fundraising, consulting, and communications.

1. Driving Social Return with Salesforce and the AppExchange Greg Price, VolunteerMatch Donna Baranski-Walker, The Rebuilding Alliance Lee Davis, NESsT Jon Eldan, Life After Exoneration Project Track: Nonprofits

2. Safe Harbor Statement “ Safe harbor” statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements the achievement of which involves risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions proves incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include - but are not limited to - risks associated with the integration of Sendia Corporation’s technology, operations, infrastructure and personnel with ours; unexpected costs or delays incurred in integrating Sendia with salesforce.com, which could adversely affect our operating results and rate of growth; any unknown errors or limitations in the Sendia technology; any third party intellectual property claims arising from the Sendia technology; customer and partner acceptance and deployment of the AppExchange and AppExchange Mobile platforms; interruptions or delays in our service or our Web hosting; our new business model; breach of our security measures; possible fluctuations in our operating results and rate of growth; the emerging market in which we operate; our relatively limited operating history; our ability to hire, retain and motivate our employees and manage our growth; competition; our ability to continue to release and gain customer acceptance of new and improved versions of our CRM service; unanticipated changes in our effective tax rate; fluctuations in the number of shares outstanding; the price of such shares; foreign currency exchange rates and interest rates. Further information on these and other factors that could affect our financial results is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings we make with the Securities and Exchange Commission from time to time, including our Form 10-K for the fiscal year ended January 31, 2006. These documents are available on the SEC Filings section of the Investor Information section of our website at www.salesforce.com/investor . Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements, except as required by law.

3. Greg Price Executive Officer VolunteerMatch Solutions [email_address]

4. Software…with a Social Mission. VolunteerMatch…Where Volunteering Begins 43,000 nonprofits 5 million visitors Search & match Skilled volunteering VolunteerMatch Solutions Sustainability 40+ clients Nonprofit platform for volunteer recruitment Customers / viewers volunteering Active volunteer opportunities, July 2006

5. Key Challenges Business Challenge Sales tracking. Long sales cycle Renewals tracking Donor tracking. 700,000 members Grant tracking. Submissions. Funding reports. Deadlines Technology Challenge Distributed sales team One central repository Easy access Configurable Track relationships INDUSTRY: Software / Internet National nonprofit EMPLOYEES: 25 GEOGRAPHY: US PRODUCT(S) USED: SFA, Marketing, Office Integration # USERS: 19

6. The Solution Salesforce Enterprise Edition Replaced excel. Now tracking all contacts, donors and opportunities Single repository for client/donor information and history Tracking products, revenue, contracts, grants, donations Reporting & dashboards, forecasting Marketing campaigns Web-to-lead Consultant Other Tools Hoovers Company Research GoToMeeting – web conferencing Survey Monkey

7. Salesforce.com Commitment to Volunteering KaBoom build Saturday Volunteer Management (for employees) Tools to engage employee volunteers Get involved in your communities Tracking and Reporting VolunteerMatch Diverse Network. Robust. Employee passions Volunteer Management (for nonprofits) Register at VolunteerMatch.org. Free . Find volunteers Most robust network, now extended to the salesforce.com community. Further integrations. Salesforce and VM working on back end, linking AppExchange module with VolunteerMatch network.

8. Donna Baranski-Walker Executive Director [email_address]

9. Rebuilds homes and communities in regions of war and occupation Advocates for government policies towards these regions based on human rights and international law Our projects are symbols of hope that help rebuild shattered communities and offer people around the world immediate ways to make peace

10. About Us 60 volunteers nationwide, partner organizations overseas 4500 donors in 8 countries Speaking tours in 7 states, three weeks long, 25 events/tour INDUSTRY: Human Rights/ Social Services EMPLOYEES: 3 GEOGRAPHY: Global PRODUCT(S) USED: 1) Salesforce Automation with Accounts, Contacts, Opportunities, Campaigns, Leads, Reports, Documents; 2) Pollzter - for surveys; 3) Event Planner.

11. What We Do

12. Why We Do It

13. How We Do It House Party Fundraisers Speaking Tours Our Team

14. Recognition

15. Challenges Business Challenge Grassroots fundraising requires lots of face and phone time Successful speaking tour in 7 states, 23 events, lots of press leads to rapid growth, w/o staffing capacity Technology Challenge Database crashed when we needed to send 800 thank you notes Find a way to manage growth and build capacity Engage volunteers Find a way to hire staff

16. Our Solution: Salesforce.com + New Talent Salesforce.com Donation Salesforce Administrator Training We hired Monica Quinn and the State of California reimbursed her salary during training

17. Success Story: Monica Quinn Entering donations from all sources Creating Accounts, Contacts and Opportunities Generating gift & campaign Reports Sending handwritten thank you notes Inviting & scheduling Rotary and peace group speaking events

18. Employer of the Year Award, 2006 San Francisco Mayor’s Office Committee for Employment of Persons with Disabilities

19. Here’s the Question How many of you want to find and hire the best talent, the most qualified people?

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21. Growth Opportunity for Your Company: TRA Job Training Program Each quarter five students learn to Run Campaigns, build Contacts & close Opportunities With MailMerge, Log-a-call, Reports & more Trainees graduate with hands-on experience State of California can help your company hire our graduates! the meeting place Salesforce

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24. So Next Year… Employer of the Year 2007 Your Company name here

25. Lee Davis Co-Founder & CEO [email_address]

26. NESsT Introduction Dedicated to finding lasting solutions to poverty and social injustice through the development of social enterprises. Example: RUF Cunco Social Mission: RUF Cunco provides economic opportunities for rural indigenous women. Social Enterprise: Line of beauty products (lotions, creams, soaps) made from locally-grown native plants, sold to a high-end market of consumers. Social Impact: Provides employment for rural indigenous Mapuche women, covers operational costs of RUF Cunco, and increases awareness of problems facing indigenous people.

27. NESsT Introduction NESsT initiatives: NESsT Venture Fund: capital & technical support to social enterprises NESsT University: further the field through conferences, research, publishing NESsT Consulting: services to international organizations & donors NESsT Marketplace: social enterprise shopping portal INDUSTRY: social enterprise development (international) EMPLOYEES: 10 FT; 3 PT GEOGRAPHY: Global (emerging markets), offices in Budapest, Santiago and California. PRODUCT(S) USED: SFA, Marketing, and multiple AppExchange applications # USERS: 15

28. Challenges Overall problem with tracking, interpreting and disseminating the results of our efforts in three areas: Performance Management Fundraising & Consulting Communications & Marketing

29. The Solution (“Turn It Up”) Performance Management Custom fields Class Enrollment AppExchange ("Workshop Tracking") Better use of reports & dashboards Fundraising & Consulting Management Custom fields, reports & dashboards Workflow rules Project & Issue Management AppExchange Contact Connector AppExchange Marketing & Communications VerticalResponse AppExchange AppExchange "Excel Connector“ AppExchange "Recruiting App"

30. Demo Template

31. Results Improved management of social enterprises in NESsT portfolio Up-to-date information on status & performance More regular & efficient communication Improved relationship management with donors, board, clients Tracking donor prospects, deadlines, reporting requirements More regular communication, progress reports Improved intra-NESsT staff communication Shared, up-to-date global database accessible 24-7 Easily coordinate travel, meetings, calls with shared calendars Better informed using meeting notes, shared documents

32. Jon Eldan Legal Coordinator [email_address]

33. LAEP Introduction Only national organization dedicated to helping survivors of wrongful conviction re-enter society and rebuild their lives. Coordinating Direct Services to Exonerees Building a Network of the Exonerated Supporting Legislative and Policy Change INDUSTRY: Social Services EMPLOYEES: 2.5 FTE GEOGRAPHY: United States PRODUCT(S) USED: Contacts and Custom Exoneree tracking application # USERS: 4

34. Challenges Business Challenge Tracking Exoneree Profiles Managing services Counseling, Job Training, Legal Assistance, etc… Tracking Organizational Performance Fundraising Technology Challenge No central system for geographically dispersed team Difficult to manage exoneree services with limited volunteer time Difficult to track program effectiveness Fundraising goals below expectations

35. The Solution How did we address the challenges? Central system to track Exoneree Profiles, services provided, progress notes Dashboards & Reports to keep everyone on same page

36. Results What were the results? Efficiency No shared records to interactivity and monitoring Consistency All clients treated and tracked according to consistent metrics Accuracy Quantifiable status reports

37. Demo Template # Users: 5 Key Requirements Support virtual team Ease of use Key Benefits Access anywhere/anytime Reporting and dashboard visibility

38. Greg Price VolunteerMatch Donna Baranski-Walker The Rebuilding Alliance Lee Davis NESsT QUESTION & ANSWER SESSION John Eldan Life After Exoneration Project

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