The document discusses different frameworks for understanding and improving organizational performance. It introduces frameworks that take a process view rather than an organizational chart view, looking at the full customer process rather than individual tasks. A three-tier model is presented that separates accountability for tasks, outputs, and outcomes. A process is also defined as having interdependent components that transform inputs to outputs through operations.

1. Angelo Baratta President Performance innovation Getting From Understanding to Execution

5. Performance Management Tools & Techniques (Lean, Root-Cause …) 1 2 3 4

10. Output Model

11. Separate value effort from drag effort – 3 Streams pure waste drag burden Value throughput waste

12. 3 Tiers + 3 Streams = big picture Value Stream Control Stream Failure Stream Actual RE/FM Predicted RE/FM Ideal – Zero Risk

13. Add controls

14. Add failure

15. Org Chart focused view  Task objective bias Functional/Individual objectives

16. Process Performance Framework change change P D C A