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Jason Adolf Principal – Advanced Programs SRA International, Inc. SessionTitle: The Future of BPM: Six Trends Shaping Process Management
Buzz Word Page ,[object Object],
Advanced programs @ SRA ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
From Evolution to Revolution
BPM and Web 2.0? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],  Wiki Social Networking Instant Messenger Help Desk Expertise Location Instant Access and Presence
Will “Free” be a Disruptor? ,[object Object],[object Object],  Linux OS/MySQL Database PHP/AJAX Forms LifeRay Portal (JSR168) Colosa Process Maker/Intalio Open Source OpenOffice.org Sun Report Builder
The Trends
MANAGEMENT STYLES
Transparency ,[object Object],[object Object],
Open Book Management ,[object Object],
Open Book Management   @#&! ?!
Open Book Management ,[object Object],[object Object],[object Object],[object Object],
Open Book Management ,[object Object],[object Object],[object Object],
DELIVERY METHODS
Unified Communications ,[object Object],[object Object],  Source:VoIP Buzz
What’s driving BPMS Anywhere?   Executive Leadership Salesforce Youth Non-Traditional Work Environments I mean when are these guys ever at their desk? The sales force is constantly on the go.  They need instant access to close deals, process expenses, and transact other business.  Instant Messenger was first widely used in 1996, over 12 years ago.  It is now a ubiquitous communication tool amongst a younger generation of workers.  Why force them away from that? As BPMS systems move towards more mission based applications and away from backoffice, they need to adapt to front line applications.
Unified Communications ,[object Object],[object Object],[object Object],[object Object],
Getting it Done Faster   System could use Instant Messenger Presence to determine if you were at your desk.  Notices could be sent right to your IM window for instant response. E-mails can be converted into actionable items through the use of native apps for Smartphone/PDA type devices.  Online/Offline functions allow for batch uploads when back in range. Simple Yes/No approvals could be sent via text message from the system.
Software as a Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],
SaaS Service Delivery Models
SaaS can Expand the Customer Base ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],
MAKING THE SYSTEM SMARTER
Human Interaction Management ,[object Object],[object Object],[object Object],
Human Interaction Management   BPMS doesn’t typically collect information on the interactions that go into making decisions.  BPMS typically collects either an output or end result.
Human Interaction Management   Meta- Repository The way users are solving problems outside of the BPMS are now being captured.  The system is learning.
Human Interaction Management   Meta- Repository The end user can now access data on how others have solved similar problems and their methods. This shortens the cycle time thus lowering ETC.
BPM That “Thinks” ,[object Object],[object Object],[object Object],[object Object],[object Object],
Semantics for Intelligent Search ,[object Object],[object Object],
Artificial Intelligence ,[object Object],[object Object],[object Object],  BPMS Business Intelligence
Using AI for Intelligent Routing   Name Processing Time Shelly 1.5 hours Sue 2 Hours James  6 Hours John 10 Hours
SECURITY AND ROLES
Functions and Responsibilities
Approvals Challenge
The Business Logic of Approvals   Civil 15657.890 Expense >1000 We are already storing this type of logic in our BPMS tools.  Except for the most mature organizations, this information is useless to other processes/groups. ~~~~~~~~~~~~~~~~~~~ If project XXXXX.XXX And If organization = XXX And If Transaction Org = XXX And  Amount < XXXX John Smith IF AND THEN
Defining Each Function for Every Process
Role Based Access Control ,[object Object],
Where is the Shift? ,[object Object],[object Object],
Let’s define at a common source   Master Functions/Responsibilities Database
Thank  You! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],

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The Future Of Bpm Six Trends Shaping Process Management

  • 1. Jason Adolf Principal – Advanced Programs SRA International, Inc. SessionTitle: The Future of BPM: Six Trends Shaping Process Management
  • 2.
  • 3.
  • 4. From Evolution to Revolution
  • 5.
  • 6.
  • 9.
  • 10.
  • 12.
  • 13.
  • 15.
  • 16. What’s driving BPMS Anywhere? Executive Leadership Salesforce Youth Non-Traditional Work Environments I mean when are these guys ever at their desk? The sales force is constantly on the go. They need instant access to close deals, process expenses, and transact other business. Instant Messenger was first widely used in 1996, over 12 years ago. It is now a ubiquitous communication tool amongst a younger generation of workers. Why force them away from that? As BPMS systems move towards more mission based applications and away from backoffice, they need to adapt to front line applications.
  • 17.
  • 18. Getting it Done Faster System could use Instant Messenger Presence to determine if you were at your desk. Notices could be sent right to your IM window for instant response. E-mails can be converted into actionable items through the use of native apps for Smartphone/PDA type devices. Online/Offline functions allow for batch uploads when back in range. Simple Yes/No approvals could be sent via text message from the system.
  • 19.
  • 21.
  • 22. MAKING THE SYSTEM SMARTER
  • 23.
  • 24. Human Interaction Management BPMS doesn’t typically collect information on the interactions that go into making decisions. BPMS typically collects either an output or end result.
  • 25. Human Interaction Management Meta- Repository The way users are solving problems outside of the BPMS are now being captured. The system is learning.
  • 26. Human Interaction Management Meta- Repository The end user can now access data on how others have solved similar problems and their methods. This shortens the cycle time thus lowering ETC.
  • 27.
  • 28.
  • 29.
  • 30. Using AI for Intelligent Routing Name Processing Time Shelly 1.5 hours Sue 2 Hours James 6 Hours John 10 Hours
  • 34. The Business Logic of Approvals Civil 15657.890 Expense >1000 We are already storing this type of logic in our BPMS tools. Except for the most mature organizations, this information is useless to other processes/groups. ~~~~~~~~~~~~~~~~~~~ If project XXXXX.XXX And If organization = XXX And If Transaction Org = XXX And Amount < XXXX John Smith IF AND THEN
  • 35. Defining Each Function for Every Process
  • 36.
  • 37.
  • 38. Let’s define at a common source Master Functions/Responsibilities Database
  • 39.