Technical Escalations Best Practices
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The document provides best practices for technical escalation management. It discusses the roles and responsibilities of the technical manager in owning and directing an escalation. It describes levels of escalation management including scope, time, cost, and communication. The Avaya Diagnostic Methodology provides a structured approach to problem solving. Key questions are outlined to gather details about the problem, isolate points of failure, and determine if any network changes occurred. Technical support services and lessons learned in escalation management are also reviewed.
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Bally chohan support
The document provides guidance on working effectively with Bally Chohan's IT support services. It defines service request severity levels and statuses. It emphasizes clear problem statements, testing solutions before deployment, and shared ownership between users and support in resolving issues. It also outlines the benefits of using the service desk for documentation and communication, and describes the escalation process for bringing management attention to critical issues.
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The document provides guidance on working effectively with Bally Chohan's IT support services. It defines service request severity levels and statuses. It emphasizes clear problem statements, testing solutions before deployment, and shared ownership between users and support in resolving issues. It also outlines the benefits of using the service desk for documentation and escalation procedures for bringing management attention to critical issues.
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Lean six sigma tollgate checklists
This document provides templates and guidelines for Lean Six Sigma project tollgates at each phase of the DMAIC process. It includes tollgate checklists, key deliverables, and success criteria for the Define, Measure, Analyze, Improve, and Control phases. Videos and additional resources are referenced to help teams apply tools and techniques to successfully complete projects. The templates are meant to guide documentation and ensure critical elements are reviewed at tollgates to obtain approval to proceed to the next phase.
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