1. Ridi Ferdiana | ridi@acm.org
Version 1.1.0

2. What is System Management
Good System Management
System Management Step
Cost and System Management Benefits
Develop an Effective Business Case
Information Quality Job Roles

3. Systems Management is the activity of
identifying and integrating various
products and processes in order to provide
a stable and responsive IT environment.
System Management Purposes
Stability is normally measured as a percentage
of available uptime for both online and batch
applications
Responsiveness refers to how quickly batch
jobs or, more commonly, online transactions
can be processed and completed

4. Hardware
Software
Networks

6. well-developed business cases be
presented to ensure the cost-effectiveness
of systems management
A business case is a clear and succinct cost
justification for the funds to be expended
for new systems or for upgraded support of
existing systems.
One way to be effective with business
cases is to develop them for the
appropriate systems management function

7. infrastructure
function
effective
business case
estimating all
associated
costs
capable of
adding
invaluable
credibility

8. Recruiting
Training
Office space
Software enhancements
Software maintenance
Hardware upgrades
Hardware maintenance
Scheduled outages

9. Being able to predict capacity shortages before
they occur
Avoiding lost labor time of users by reducing both
the frequency and duration of outages
Increasing productivity by improving response
times
Ensuring business continuity during disaster
recovery
Avoiding the cost of rebuilding databases and
reissuing transaction

10. Understand which IT business goals are most
critical to a company’s business goals
Determine which systems management
functions are most critical to meeting the IT
business goals
Meet and confer with IT senior management
to confirm and prioritize
Accurately estimate all costs associated with
the implementation and maintenance
Itemize all benefits associated with the
function

14. Locating department in the infrastructure:
service desk, database administration,
network operations, and systems
management

15. Good information is shaped based on good
environment.
Standard of information quality maturity
and phases.
Transformation of information overflow in
the information technology era.
IT division and infrastructures