The document discusses the importance of a well-managed ServiceNow CMDB (Configuration Management Database) for optimizing IT asset management and achieving context in IT operations. It highlights that a significant portion of data in typical CMDBs is not useful, and emphasizes the need for accurate discovery and service mapping to understand dependencies and improve resource utilization. The document outlines a five-step journey towards better CMDB management, including discovery, assessment, and integration with ServiceNow, aiming to reduce wasted resources and enhance operational efficiency.

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CONTEXT IS CRITICAL TO IT
WHY AN ACCURATE SERVICENOW CMDB IS VITAL TO CONTEXT

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Speakers
Matt Maloney
Senior Director, Agility Strategy
Jeremy Littlejohn
Founder, RISC Networks

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Housekeeping
This session will be recorded
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To ask a question, type it in the chat
box located on the bottom right of
your screen
This webinar is being played in
broadcast audio mode; please use
your computer speakers to join

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Experience
12Years assessing, assisting in intelligent
discovery & cloud migrations
Hardware and software products
1.2M+
Global Customer Base
5,000Customers around the globe
Faster through automation
20X
Business Service Mapping
Discovery & Cloud Assessments
14,000Assessments completed
5%
By eliminating unused assets
Industry’s Most Comprehensive
Technology Catalog
Average Cost Reduction
Why Customers Choose Flexera for IT Context & CMDB
Intelligence

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Does your CMDB look like this?

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Does your CMDB look like this?
What am I looking at?
How is it connected?
Is it important?

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Or does your CMDB look like this?

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The CMDB Dump
25-50% of the data in a typical
Enterprise CMDB is junk
By 2022 75% of CMDB projects
will fail without Service Context

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Start Managing the Chaos by Optimizing your CMDB
Empty racks at a CERN data center, 2017

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The definition of underutilized
Profile Description
Idle Avg. CPU and Mem <5% and is no business critical dependencies
Underutilized Avg. CPU and Mem < 20% for last 90 days
Normal The default – doesn’t match another profile
Strained At least 1 performance issue has been found
Good
Candidates for
Elimination /
Consolidation
Based on 14,000+ assessments…

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Customer CMDB Analysis
Normal 45%
Strained
32%
Underutilized 21%
Idle 2%
SERVER UTILIZATION %
Almost 25% of the server,
software and related
infrastructure data in the
CMDB is noise

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Customer Impact Analysis
Normal 45%
Strained
32%
Underutilized 21%
Idle 2%
SERVER UTILIZATION %
Data Value
Enterprise Customers 500+
Avg # Servers 1,000
Avg Idle Server Cost/3Y $1,600
Avg Underutilized Server Cost/3Y $3,200
Avg Software License per Server $500
Avg Annual HW Waste $700K
Avg Annual SW Waste $115k
Avg Annual DC Cost per Server $150
Avg Annual Savings Total $850k
Avg 3 Year Savings Total $2.6M
TCO analysis based on a 35-point model
Average Annual Savings: $850K

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10,000+ 600+ >1,000
Devices
Discovered
Applications
Auto-Grouped
Servers Shut
Down
Turner Case Study
“Prior to bringing Flexera in…we had no idea. After Flexera, I knew how many servers we had, I knew where
they were, I knew what they talked to, I knew at what capacity they were running, I knew what they would
be when they go to AWS. ”
- Don Browning, VP of Cloud Architecture, Turner

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INTERNET
OF THINGS
BRING YOUR
OWN DEVICE
COMPLEX
SOFTWARE
LICENSING
IT SELF-SERVICE
DEVOPS
MERGERS &
ACQUISITIONS
COMPLEX
CONTRACTS
SOFTWARE
AUDITS
CLOUD MIGRATION
LEGACY SYSTEMS
(TECH DEBT)
UNMANAGED SPEND
CLOUD SPEND
CLOUD
MANAGEMENT
Why is Context is
Important?

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5-Step Journey to Context & ServiceNow Enlightenment
Discover
Agentless
discovery of IT
assets and
business services

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5-Step Journey to Context & ServiceNow Enlightenment
Discover Service Mapping
Discover and define
business services,
app and
infrastructure
dependencies
Step 2 – Service Mapping

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5-Step Journey to Context & ServiceNow Enlightenment
Discover Service Mapping
Score business
services and
dependencies
Assess
Step 3 - Assess

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5-Step Journey to Context & ServiceNow Enlightenment
Discover RecommendService Mapping
Prioritize workloads
based on complexity,
platform and cost
Assess
Step 4 - Recommend

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5-Step Journey to Context & ServiceNow Enlightenment
Discover Recommend OptimizeService Mapping
Eliminated or
consolidate
underutilized
servers and
software licenses
Assess
Step 5 - Rationalize

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5-Step Journey to Context & ServiceNow Enlightenment
Discover Recommend OptimizeService Mapping
Integrate &
Automate
Score business
services and
dependencies
Eliminated or
consolidate
underutilized
servers and
software licenses
Prioritize workloads
based on complexity,
platform and cost
Assess
Agentless
discovery of IT
assets and
business services
Discover and define
business services,
app and
infrastructure
dependencies
Integrate, enrich
and automate
ServiceNow CMDB

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Discover
Discover
Agentless
discovery of IT
assets and
business services

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Discover
• What do I have?
• How is it connected?
• What is it doing?

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Discover
• Agentless
• Fast and accurate – keep up with the rate of change in IT
• Light-weight, nothing to be installed
• Audit Business Services, Applications & Infrastructure
• Business Service / App / Infrastructure Dependencies
• Application / Infrastructure Configuration
• Performance & Utilization
• Software Usage
”You can’t manage what you can’t measure”, Peter Drucker

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Discover

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Discover by Device Type, Location and OS

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Discover

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Service Mapping
Discover Service Mapping
Discover and define
business services,
app and
infrastructure
dependencies

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Service Mapping - Context
• Infrastructure Dependencies
• Application Dependencies
• Business Service Dependencies
• Configuration

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Dependency Explosion – Bottoms Up

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Infrastructure Dependencies – Critical vs. Non-Critical

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Infrastructure Dependencies – Critical vs. Non-Critical

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Infrastructure Dependencies – Critical vs. Non-Critical

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Infrastructure Dependencies – Network (L2/L3)

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Application Dependencies

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Business Service Dependencies

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Application Configuration

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Assess
Discover Service Mapping
Score business
services and
dependencies
Assess

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Assess
• Identify & Assess Infrastructure Issues
• Score Applications & Workloads

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Issue Analysis Root Cause Details

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360 Degree Assessment

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Performance vs. Application Dependency Assessment

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Recommend
Discover RecommendService Mapping
Prioritize workloads
based on complexity,
platform and cost
Assess

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Recommend
• Cloud Migration Strategy
• Workload Scoring Model
• Identification of High Priority Workloads

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Cloud First Strategy
Cloud First Strategy is a top 5 2019 initiative
RightScale 2019 SOTC
Top CIO Challenges
1. Pace of Change
2. Lagging Digitalization
3. Talent Shortage
Gartner Q2 2019

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Top Cloud Migration Challenges
78%
77%
76%
68%
63%

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Workload Scoring Model
Score Dimensions
Predictive Cloud Cost Location Prioritization Small Storage Footprint
High Connectivity Over-provisioned Large Storage Footprint
Low Connectivity Under-provisioned Stack Tags
High Users Low Device Count Device Tags
Low Users High Device Count
14 Score Dimensions = 1 R-score metric

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High Priority Workloads – Low Hanging Fruit

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High Priority Workloads – Low Hanging Fruit

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Optimize
Discover Recommend OptimizeService Mapping
Eliminated or
consolidate
underutilized
servers and
software licenses
Assess

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Optimize
• Infrastructure Consolidation & Rightsizing
• Application Consolidation
• End of Life / At Risk Services
• License Harvesting

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Historical Performance Analysis

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Infrastructure Consolidation & Reduction

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Application Consolidation & Reduction
• Identify which applications are NOT being used
• Idle frontend, backend, CDN, file servers – low CPU/Mem Utilization
• Discovered server applications that are never started

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End of Life Support and Vulnerability Data

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License Harvesting
• Use existing SAM solution(s) to identify waste*
• User CAL usage
• Windows Server, MSSQL and SharePoint user usage
• Oracle, IBM and Autodesk and other server applications
• Assess cost of deploying in the cloud (Enterprise vs. Datacenter license etc.)
• BOYSL Analysis – Azure vs. AWS vs. Google vs. On-Prem
*Requires advanced SAM capabilities.

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Integrate & Automate
Discover Recommend OptimizeService Mapping
Integrate &
Automate
Assess
Integration &
Automate with
ServiceNow

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Integrate & Automate
• ServiceNow Plugin
• Automatically push data into ServiceNow
• Automatically pull data from ServiceNow
• Automatically extend CMDB schema (52 tables and 200+ attributes)
• Automatically map existing application relationships

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ServiceNow Common Service Data Model
Where we integrate and provide intelligent context

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Business
Service CIs Asset CIs
DiscoveryService Mapping
Foundation
Devices
Application MappingApplication
Stack CIs
RISC Asset
CIs
Tags
Locations
Flexera Foundation Service Now Plugin
Separate Tables / CIs – No data loss
Build “Identical” relationship automatically

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How does it
look in
ServiceNow
?

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If you look at an individual device what do you see?Intelligent Tags Automate CMDB Synchronization

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This is the
“Identical”
relationship
that creates a
link through
to our data

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ServiceNow
• Storage
• Memory
• File Systems
• …
Flexera
• Application Context (SQL vs. Web)
• Tiers
• Business Services
• Issues (HD out of space, EOL Software)
• Re-Host vs. Re-Platform
• Anything we put on a tag or have a
relationship to

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Reports and Triggers can utilize Flexera info

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ServiceNow Application Service Integration

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ServiceNow Application Service Linking

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Performance Incident Automation

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Context is Critical
• Accelerate and automate Business Service discovery by up to 20X
• Eliminate 5%+ underutilized infrastructure
• Improve ServiceNow CMDB accuracy by 25% or more
• Improve ServiceNow business service context
• Improve security / decrease risk with workload scoring and EOL/vulnerability data
• Accelerate and de-risk cloud migration
Discover Recommend OptimizeService Mapping
Integrate &
Automate
Assess

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Q&A V i s i t F l e xe ra . c o m t o :
C o n t a c t u s
J o i n o u r c u s t o m e r c o m m u n i t y
L e a r n h o w o u r s o l u t i o n s c a n h e l p

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THANK YOUV i s i t u s a t F l e x e r a . c o m

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ABOUT FLEXERA
Flexera gives companies clarity into their technology
“black hole,” helping business leaders turn IT insight
into action.
With a portfolio of integrated solutions that deliver
unparalleled technology insights, spend optimization and
agility, Flexera helps enterprises realize IT’s full potential to
accelerate their business.
To learn more, visit flexera.com