1. Geraldine Johnson
Orlando, Florida 32808 ● 407-286-4449 ● jgerald3886@yahoo.com
SKILLS PROFILE
Service oriented Customer Service Representative with 15 years background in Telecommunications.
Proven success in Time Management, Critical Thinking, Judgment, Decision Making, Complex
Problem Solving, Troubleshooting, Negotiations and Telecommunications. Able to handle tasks with
accuracy and efficiency. Able to learn and adapt to new office technologies. Proficient in Microsoft
Word and Excel. Successfully multitasked and managed over 50 customer accounts including
government accounts. Received and awarded multiple certificates of recognitions from White House
communication officials.
PROFESSIONAL HIGHLIGHTS
Account and Project Management Experience
 Managed over 50 projects and contributed to committees and teams.
 Coordinated the installations, removals and changes of services and equipment.
 Coordinated with AT&T on White House Communication of visits of the U. S. President and
other officials.
 Single Point of contact for Government and General Business Accounts.
 Researched and Analyzed situations and formulated solutions regarding billing issues for entire
counties.
 Assisted in Decision making for selections of coaches and mentors.
 Trained other individuals on company tasks.
Customer Service Experience
 Provided services to customers, such as placement or account information.
 Handled customer complaints, discrepancies, requests and inquires.
 Solved and resolved customer concerns. Provided solutions.
 Improved existing customer retention and new customer acquisitions.
 Answer telephones and give information to callers, take messages and transfer calls to
appropriate parties.
 Ensured customer satisfaction of services.
Administrative and Clerical Experience
 Use computers for various applications, such as database management or word processing.
 Create, maintain and enter information into databases.
 Learn how to operate new office technologies as they are developed and implemented.
 Draft reports such as billing inquiry reports.
EMPLOYMENT HISTORY
Customer Service Representative II Centurylink, Apopka, FL 1979 – 2014
COMPUTER PROGRAMS/MACHINERY
Windows XP and 7; Microsoft Office
EDUCATION
Associates Degree Central FL College, Ocala, FL