1. Geraldine Jones
1396 Carter Court
Waukegan, IL 60085
847-401-6125
Geri1396@yahoo.com
Summary
15 years experience in office support and customer service positions requiring strong attention to
detail and organizational skills.
Good telephone speaking voice; experience answering multi-line telephone.
Familiar with computer software
Type 55 wpm.
Recent Experience
Allstate Insurance Company Northbrook, IL
Sales Suspense Coordinator Oct. 1996 to Nov. 2013
Communicated with agents on a daily basis
Processed mail containing additional applicant data; completed policies by adding data
When Allstate merged with another company, worked on team to consolidate and reissue
claims coming in from new company.
Created amendments and illustrations for applications.
Performed quality checks on all policies before release.
Trained temporary workers entering department.
Filled in at other departments whenever needed; in claims department, located beneficiaries
for policies.
Additional Experience
Assistant to Manager of Barbara Jean Wright Courts Realty in Chicago: one year
Assisted the manager in showing apartments.
Collected rent payments.
Kept records of tenants' problems and followed up on them.
Typed business letters; setup appointments and meetings.
Education
American Technical College: Chicago, IL
50 + college credits completed
Volunteer
Work for Intensive Care Volunteers: 2010 to 2013
Visit handicapped people, individuals in nursing homes and people who are home bound.
Pick up and drive people to appointments or shopping.
