1. DETAILS
Old Ghanim-Doha -Qatar
Husband Sponsorship
+974 77106284
reham.career.1987@gmail.com
Jordanian
CAREER
Highly experienced and
motivated administration
specialist with extensive
experience Looking for a
job role where I can apply
my enthusiasm
SKILL
Communication Skills
Team Work
Event Management Computer Skills
Numeracy Skills
Time Management
Problem-Solving Skills
Office Management
Awareness of customer care skills
Interpersonal skills
A good listener
Energetic
Attention to detail and accuracy
Stress tolerance
Awareness of customer care skills.
INFORMATIONS
Languages: English, Arabic
EDUCATION
Business Administration
Yarmouk University
2005-2009
Public Relations / Administration 2014/9-2016/4
AFAQ Group
 Assisted in creating a communication process between all levels of management.
 Worked closely with management to develop quarterly management audits that
were presented at the executive meetings.
 Responsible for creating monthly business process audits that went straight to
management.
 Planning exhibition hall layouts and activities programme such as workshops
 Manage tasks for Committee meetings, including compiling agendas, recording
minutes & drafting correspondence based on meeting outcomes.
 Collaborated with and reported to senior operational leadership regarding all
project deliverables, customer service issues, departmental operational updates,
and human resources activities and functions.
 Involved in organizing and putting together high profile events and conferences.
 Liaising with external clients, marketing agencies and other third parties.
 Carrying out targeted marketre search.
Administrative Assistant 2013/4-2014/1
Jabal Tariq Co.
 Producing and collating sales reports and financial insights.
 Responsible for the maintenance and updating of employee database.
 Creating reports and presentations for Office Manger to present to department
heads.
 Organising and facilitating management meetings
 taking minutes of meetings and transcribing and distributing summaries to all
sales managers
 Organising and recording weekly appointments for sales agents
 Ensuring Facilities Manager was aware of new starters and leavers
 Answering phones and dealing with initial enquiries
 Computer expertise, in all MS Office programs (Word, Excel, PowerPoint,
Outlook )
Experience
Profile
Business Administration Professional who is dedicated to creating efficiency at all
levels of management. Adept at critical analysis developing comprehensive reports for
management and working as part of a team..
Reham MahanwaVisa Husband sponsorship

2. Customer Care 2009/1-2013/1
CTS Group
 Develop and maintain positive working relationships with facility management.
 Entering data from customer filled forms, coupon .
 Professionally handle incoming requests or inquiries from customers and ensure
that issues are resolved both promptly and thoroughly.
 Provide quality care and support in a variety of areas including, but not limited
to provide information to customers in response to inquiries about products,
services, promotions complaints, suggestions.
 Handle issues in the best interest of both customer and company.
 Direct requests and unresolved issues to the designated resource.
 Keep records of customer interactions and transactions.
 Record details of inquiries, comments and complaints.
 Record details of actions taken and updating the platform in which data is
entered on.
 Maintain customer databases.
 Communicate and coordinate with internal departments.
 Follow up on customer interactions.
 Provide feedback on the efficiency of the customer care process.
Core Qualifications
 Exceptional computer and Internet skills
 Experience in sales administration
 Marketing experience
 Strong understanding of business efficiency methods
 Able to work independently or as part of a team
 Dedicated to reducing the red tape that can cause business issues
 Customer care principles and practices.
 Proactive problem solver and analytical thinker
 Works well with all levels of management
Experience
Reham Mahanwa