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Dan Roth Resume22

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Dan J. Roth
Dan.roth4@gmail.com
2612 Figueroa Blvd San Diego CA 92109 Cell: (732) 986-6845
Experience
AT&T April 2015- Present
SalesConsultant
 Met daily and monthly target quotas for sales including specific strategic units
 Transitioned billing and tech support calls to sales opportunities by exploring customer needs while fixing the
original issue
 Resolved customer billing concerns by providing detailed explanations, clarification and adjus tments as
necessary
 Mentored other agents to enhance their sales,systemmanagement and call flow
 Navigated 20 systems covering all 50 states in order to assist customers
Time Warner Cable October 2013-April 2015
Customer Service Representative 2
 Sold digital television, high speed internet and phone service to new customers
 Increased revenue by upgrading existing customers on additional services, digital tiers, higher speeds and other
services.
 Used CSG and AAD systems to assist customers with all billing related inquiries including changing plans,
monthly pricing, past due payments,promise to pay and partial month charges
 Worked with customers to troubleshoot and fix internet, television and phone related issues
 Deescalated customer issues with proven customer service skills
 Recognized as a top performer in the company
Customer Service Team Lead
 Assisted agents in de-escalating customer issues by advising how to handle customer inquiries and technical
problems
 Acted in supervisory role when customers requested a supervisordue to billing disputes,technical issues or
complaints
 Completed provisioning, transfers and work orders that agents do not have access to
Customer Service Team Mentor
 Assisted newhire training classes in learning technical support,billing systems,order entry, policy and
procedures
 Listened to calls and worked with new and established agents to improve performance in CSAT surveys,dispatch
rate, handle time, transfer and first call resolution
 Trained agents in wireless internet support
Hotel Del Coronado May 2013-September 2013
Seasonal Retail Associate
 Responsible for working in any one of the Hotel’s 12 retail stores including men’s apparel, jewelry, and kids
 Use knowledge of San Diego and the Hotel to satisfy customer inquiries into places to go in the area
 Reach daily, weekly and monthly sales goals
Paradise Pen Company September 2008-January 2011
Retail Sales Associate
 Educated customers on the history and intricacies on a wide variety of writing instruments
 Sold pens and office accessories ranging from five dollars to over a hundred thousand dollars
 Provided top quality customer service to high end clientele
 Set up and delivered corporate orders
Skills
 CSG, AAD, Ason plus,CRM, CCS, SystemX, Sord and Boss System proficiencies
 Professional level understanding on use of Dpet, Socal and other diagnostic tools
Education
Monmouth University, West Long Branch NJ: May 2007
 Bachelor of Arts Degree in Journalism/Public Relations; Concentration in Journalism

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Dan Roth Resume22

  • 1. Dan J. Roth Dan.roth4@gmail.com 2612 Figueroa Blvd San Diego CA 92109 Cell: (732) 986-6845 Experience AT&T April 2015- Present SalesConsultant  Met daily and monthly target quotas for sales including specific strategic units  Transitioned billing and tech support calls to sales opportunities by exploring customer needs while fixing the original issue  Resolved customer billing concerns by providing detailed explanations, clarification and adjus tments as necessary  Mentored other agents to enhance their sales,systemmanagement and call flow  Navigated 20 systems covering all 50 states in order to assist customers Time Warner Cable October 2013-April 2015 Customer Service Representative 2  Sold digital television, high speed internet and phone service to new customers  Increased revenue by upgrading existing customers on additional services, digital tiers, higher speeds and other services.  Used CSG and AAD systems to assist customers with all billing related inquiries including changing plans, monthly pricing, past due payments,promise to pay and partial month charges  Worked with customers to troubleshoot and fix internet, television and phone related issues  Deescalated customer issues with proven customer service skills  Recognized as a top performer in the company Customer Service Team Lead  Assisted agents in de-escalating customer issues by advising how to handle customer inquiries and technical problems  Acted in supervisory role when customers requested a supervisordue to billing disputes,technical issues or complaints  Completed provisioning, transfers and work orders that agents do not have access to Customer Service Team Mentor  Assisted newhire training classes in learning technical support,billing systems,order entry, policy and procedures  Listened to calls and worked with new and established agents to improve performance in CSAT surveys,dispatch rate, handle time, transfer and first call resolution  Trained agents in wireless internet support Hotel Del Coronado May 2013-September 2013 Seasonal Retail Associate  Responsible for working in any one of the Hotel’s 12 retail stores including men’s apparel, jewelry, and kids  Use knowledge of San Diego and the Hotel to satisfy customer inquiries into places to go in the area  Reach daily, weekly and monthly sales goals Paradise Pen Company September 2008-January 2011 Retail Sales Associate  Educated customers on the history and intricacies on a wide variety of writing instruments  Sold pens and office accessories ranging from five dollars to over a hundred thousand dollars  Provided top quality customer service to high end clientele  Set up and delivered corporate orders Skills  CSG, AAD, Ason plus,CRM, CCS, SystemX, Sord and Boss System proficiencies  Professional level understanding on use of Dpet, Socal and other diagnostic tools Education
  • 2. Monmouth University, West Long Branch NJ: May 2007  Bachelor of Arts Degree in Journalism/Public Relations; Concentration in Journalism