Marialena Galley has over 20 years of experience in customer service and call center roles. She has strong skills in Microsoft Word, Excel, accounting, cash handling and payment processing. Galley has the ability to multi-task, pay close attention to detail, stay organized and prioritize tasks while meeting customer needs. She maintains open communication and seeks personal and professional growth.

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MARIALENA GALLEY
Address: 2455 West 8th Ave, Vancouver BC, V6K 2B2
Mobile: 604-202-3366; Home: 604-732-4567
Email: Marialenamilan@gmail.com
https://ca.linkedin.com/pub/marialena-galley/21/605/ab7
QUALIFICATIONS
Skills & Abilities:
o Intermediate knowledge of Microsoft Word and Excel; Basic accounting skills;
Skilled in all aspects cashiering and payment handling; Typing at 55 words per min
o Over 20 years of Customer Service and call center experience, at Pacific Wines &
Spirits, WholeFoods Market, The Telus Group of Companies, and in my own
importing company
o Able to multi-task while calmly meeting customer’s needs during busy times, and,
pay attention to detail, stay organized, and prioritize tasks
o Experienced listening skills to identify problems and take appropriate action
recommend and implement solutions, or, escalate when required
o Unending passion for high quality food and wine; enjoy inspiring through sharing
knowledge with customers and team members
o Maintain open communication with Leadership, and Team Members to achieve
department goals, enhance customer service, and Team Member’s well-being
o Experience supervising and / or carrying out duties as assigned
o Seek personal growth and continual learning, and, motivate and support team
members to do the same
o Enjoy creating a harmonious, clean, safe, and, pleasing environment for others
o Able to maintain an orderly working environment while embracing change
WORK HISTORY
o Pacific Wine & Spirits - Taster September 2015
o WholeFoods Market – Cashier/Supervisor April 6, 2011
o Self Employed Importer 2 years
o Telus Group of Companies 17 years
o YWCA fitness instruction 2 years
o Terminal City Club – Banquet Server 6 years
o Vancouver City Club – Banquet Server 2 years
PERSONAL DEVELOPMENT
o Serving it Right – 2015
o Technical Writing – BCIT COMM 1007 - 2014
o Food Safety Level 1 – 2013
o Italian Wine and Tourism – 2011
o Accounting, Importing /Exporting, Small Business Development Concepts,
Quickbooks, Understanding PC/MS DOS, Word Processing Concepts, Spreadsheet
Concepts, Micro Database
o Psychology, English, French