1. Timothy M. Donnelly
7908 S Peach Ave • Broken Arrow, OK 7 4011 •Timothy.Donnelly@hilti.com • (918)-284-7066
OBJECTIVE
To obtain an Account Manager position within Hilti to utilize my fluency in Spanish and my cultural
awareness to continue building and maintaining sound business relationships. *Willing to relocate
EDUCAT ION
University ofOklahoma, Norman, OK Fall 2010-May 2012
Bachelor ofBusiness Administration in International Business and Management
Minor:Spanish
Universdadde Alcalá de Henares, Alcalá de Henares, Spain May-August 2011
RELEVANT EXPERIENCE
Hilti North America
Bilingual Inside Sales Specialist | Customer ServiceRepresentaative MOWest
 Lead 10th percentilePLSbonus tear for MO West: Hubert in 2013
 Chosen for key partnered accounts to serve as a dedicated sales representative to ensure specific
needs are met to nurture and develop existing mutual business relationship
 Selected member of2013 Customer Service PeerCouncil for MO West: Hubert
 Handle export for Puerto Rico and Hilti Caribe
 Team leader for Marketing Campaigns/ Communications for Hilti team camp 5 initiative
 As a result ofjob site problem solving on the 49ers stadium and suggesting the use ofX-BT
system, has saved 60 hours perfloor, plus helped securean additional $87,000 in X-BT sales on a
Cupertino solar field, and an additional $100k with Rosendin Electric on a Stanford powerplant.
X-BT has been adopted into Cupertino’s Best Practices Catalog and personally received
recognition from both Cupertino President and Hilti Strategic Business director
 Enrolled in two Leadership Academy classes for Jan. & Feb. 2014
University Couch Cafeteria, Norman, OK 7 3069
Student Supervisor, September 2010-Present
 Managed 4-7 employees
 Responsible for assisting cafeteria managers in the supervision ofwhole food and beverage
operation for thousands ofstudents
 Scheduled and trained employees and ensure propercoverage
Schlotzsky’s Deli, Tulsa, OK 7 4136
Assistant Manager, March 2009- June 2010
 Managed 5-10 employees in a culturally diverseworkforce
 Till counts and handled money in excess of$7,000
 Responsible in assisting the managementofthe restaurant
 Handle customer service, questions &complaints
 Taken corrective actions ifnecessary to ensurestandards are maintained
Industrial Piping Specialist, Tulsa, OK 7 4116
Nightshift Stock Supervisor, September2005-June2007
 Responsible for unloading and stocking products to maximize the efficiency ofinventory
availability across the warehouse so that key targets are achieved effectively
 Familiar with oil and gas products:seamless pipe,valves, flanges &fittings and value added
services such as pipe cutting, beveling and threading
 Able to manage colleagues and support the business requirements
SKILLS & ST RENGT HS
 Fluent in Spanish
 Effective listener, team playerwith can do attitude
 Ability to adapt communication skills to a variety ofpeople and situations
 Contain a high level ofcultural intelligence
 Aggressivedesire to succeedin this environment
ACT IVITIES
Traveled abroad to eleven countries