1. BAHAA ELDIN MAMDOUH
Personal
Info.
• Name. Bahaa Eldin Mamdouh Mohamed.
• Gender: Male
• Birth Date: 25 Aug 1985
• Place Of Birth: Egypt
• Marital Status: Single
• Military Status: Exempted.
• Cell Egypt : 0100 7668245
• Address 27, Kamel yassen ST, Cairo, .
• Email : bahaaeldin.mamdouh@gmail.com
Work
Experience
To secure a career in a growth-oriented or a multinational
organization, that will help in utilizing my knowledge and
experience to the fullest & where I will be able to advance my skills
in problem solving and technical support.
Import Manager Elnour Establishment [ Feb 2015 ]
• review sales performance regarding sales trend daily, weekly,
monthly and yearly.
• checking sales trend per day
• checking sales trend per brand
• checking sales trend per item
• preparing new orders regarding sales trend considering the time
required for the arrival of products.
• contacting suppliers.
• studying the quotations.
• confirming orders
• follow up with shipment till arrival.
• follow up the shipment till arrival to warehouses.
• create required reports for the company sales trend
• create reports regarding our purchasing on monthly basis and yearly
as well.
• Comparison between sales and purchasing.

2. Work
Experience
Work
Experience
Offshore inbound Representative OSN , [ Dec 2013 – Jan 2015 ]
• How to solve customers' problem, how to use professional
way to control the call, make good Communication between all
departments to solve customers' problems coordinates Customer
feedback.
• Deliver and ensure the satisfaction of the customers
• Deliver efficient, effective, professional and courteous service
to intermediaries and customers.
• Take ownership of customer queries and issues.
• Address all customer and agent requests and queries within
established timeframes and service levels.
• Proactive towards service level timelines and quality metrics
as defined in the delivery model. Relationship management
• Empathies with the customer and communicates in a manner
that is understandable to the customer.
• Exceeds customer expectations on every interaction.
Offshore inbound Representative Mobily KSA , [ Aug 2011 – Dec
2013 ]
• How to solve customers' problem, how to use professional
way to control the call, make good Communication between all
departments to solve customers' problems coordinates Customer
feedback.
• Deliver and ensure the satisfaction of the customers
• Deliver efficient, effective, professional and courteous service
to intermediaries and customers.
• Take ownership of customer queries and issues.
• Address all customer and agent requests and queries within
established timeframes and service levels.
• Proactive towards service level timelines and quality metrics
as defined in the delivery model. Relationship management
• Empathies with the customer and communicates in a manner
that is understandable to the customer.
• Exceeds customer expectations on every interaction.

3. Prepaid Activation Peer mentor , [ July 2011 ]
• Acting as team leader in the MNP port in Queue. Solving
Customer`s complain and agent complains.
• Close monitoring to the agents and there Quality
• Reporting to the direct manager the daily reports and daily
handover.
• Keep track of attendance, daily statistics paid time off, sick
time, etc.
• Coaching with constructive feedback.
• Develop the team (agent's skills and performance).
• Provide guidance in relation to call center standards
policies and procedures.
• Ensure customer follow through is completed daily, report
on service statistics, monitor and manage call volume and
maintain monthly staffing schedules
• Handle all escalated calls within the specific time frame.
• Send weekly TT for agent and if anyone has rejection
inform him about his mistake and how to avoid it and the
right SR he should create it (Activation team only).
• Collect Outliers agent and set meeting.
• Set action plan for any outliers to avoid such this cases
on the next time.
Work
Experience
Prepaid Activation Representative , [ Aug 2010 ]
• How to solve customers' problem, how to use professional
way to control the call, make good Communication between all
departments to solve customers' problems coordinates Customer
feedback.
• Deliver and ensure the satisfaction of the customers
• Deliver efficient, effective, professional and courteous service

4. to intermediaries and customers.
• Take ownership of customer queries and issues.
• Address all customer and agent requests and queries within
established timeframes and service levels.
• Proactive towards service level timelines and quality metrics
as defined in the delivery model. Relationship management
• Empathies with the customer and communicates in a manner
that is understandable to the customer.
• Exceeds customer expectations on every interaction.
computer
Skills
• Operating Systems: Win 9x, 2000, XP & NT
• MS Windows 98, ME & XP advanced skills.
• MS Word , advanced skills
• MS Excel , advanced skills
• MS Access , advanced skills
• Internet and email, advanced operator
• Outlook, advanced skills.
• Internet: Able to navigate and search through the
internet, using internet explorer and various net
search engines
Personal
Skills
 Active personality and self-confident.
 Highly motivated.
 Fast Learner.
 Good communication skills.
 Ability to learn advanced technologies.
 Ability to work in teams and under pressure.
 Excellent customer focus.
 Excellent communication and negotiation skills.
 Energetic and able to work under pressure with positive
attitude.
 Good listening and critical reasoning skills.
 Handle multiple scopes of tasks of user acceptance tests;
internal & external service level agreements.

5. Languages
 Arabic is Mother tongue
 English is Good (Understood, Spoken and
Written)
 Swahili is very Good (Understood, Spoken and
Written)

6. Languages
 Arabic is Mother tongue
 English is Good (Understood, Spoken and
Written)
 Swahili is very Good (Understood, Spoken and
Written)