1. Krystal R. Blankenship
411 A Locust
New Haven, Mo. 63068
573-569-3848/573-237-3848
Email: krystale77@hotmail.com
Career Profile: Customer Service, Sales, Management, Quality Control, Research, Executive Admin Assistance
Jan 2014-Sep 2015
Customer Satisfaction Representative, Eaton’s Busman Division
Supervisor: Tanesha Randall
Verification: The Work # 800-367-2884 / http://www.theworknumber.com/Verifiers/index.asp
Use Eaton Code : 12962 w/ Social Security # of employee
Duties included:
Customer Satisfaction
• 60-90 incoming calls daily
• 20-40 emails daily
• Electrical Product Manufacturing liaison for Distributors, Retail professionals, OEM
• Strategic Account Rep for Whirlpool Manufacturing (Exclusive handling)
• Expedite approximately 30 orders a day and follow-up
• Technological Representative, assisting w/ identifying crosses and tracking orders, or
taking orders.
• Data Entry
Sep 2012-Dec 2013
Office Administrator, Rhineland Grain Inc (573)236-4377
Supervisors: Gary Engemann/Ted Hellebusch
Duties included:
Accounting
• Accounts Receivable
• Accounts Payable
• Bank Reconciliation
• Bank Deposits
• GL Entry, Journal Adjustments
• Sales Tax Reports
• 1099 Taxes
Administrative for Owner/CEO
• Scheduling, Hotel Arrangements, Flowers, Donations
• Copying, Faxing, Messaging
• Letter Writing
• Other as Requested
Tracking & Reporting
• MODOT certifications/logs for all trucking

2. • Drug & Alcohol Testing for Employees
• Fetilizer/Chemical Reporting to Dept. Of Natural Resources
• Inventory Reports
Customer Service
• In Person Sales/Communication with Customers
• Phone Sales/Communication with Customers
• Billing to Customer Credit Accounts
• Monthly Statements to Customers
April 2006-July 2012
Northpole LLC
Supervisor: Tom Durrett 636-221-8707
**Company no longer in business please contact Tom Durrett (Operations Manager)
Tom.Durrett@yahoo.com
Consumer Service Manager
• Managed/Monitored incoming/outgoing calls of 4 representatives
• Managed Warehouse/Shipping & Receiving
• Liaison with oversees China factory: Quality Control/Shipping
• Liaison with UPS/USPS Account Managers
• Assisted Account Managers with Retailers such as Wal-Mart, K-Mart, Target for
Quality Control/Marketing
• Assisted Design Team with Packaging Designs
• Reported Directly to CEO/Operations Manager for Quality Control Reporting and All
Other as Requested; Including Research
• Pricing for all Parts
• Forecasting for Parts Ordering
Assistant Consumer Service Manager
• Handled Escalated Calls
• Trained New Representatives
• Proofreading of Owners Manuals from Chinese Interpretation to English
• Trained Warehouse Manager and Set Up Warehouse Relocation from Texas to
Missouri (including travel between the two)
• All Emails from Consumers Filtered and Assigned to Representatives
• Warranty Claims, Consumer Calls Incoming/Outgoing
Consumer Service Representative
• Processed 100 Calls Daily incoming/outgoing
• Communicating with Dallas Warehouse
• Data Entry for Parts Orders

3. **Special Projects/Accomplishments**
• Implemented Ecommerce Website to Assist Company in Economic
Downsizing
• Presented PowerPoint Presentation to All Production Managers, CEO,
Operations, and Sales Managers in China. Presentation Focused on Quality
Control and Developing Relations Between USA and China Team
• Predicted Based on Past Data Failure of a Big Ticket Item Saved Several
Thousand Dollars to Company
Skills: Windows7, Vista, XP, Excel, Microsoft Office Suite, Word, Outlook, Great Plains(non
accounting), and SAP(non accounting), Ag-Point/Turning Point (Accounting), Quick Books
(Accounting)
Education: 1996-1997 University Of Texas at Austin; Psychology
1997.1998Austin Community College at Austin: General
1998-2000 Meramec Community College at St Louis;
2001-2004 University of Missouri at St. Louis; Psychology
Degree received: 84 credit hours towards BS in Psychology

4. Additional Highlights to Krystal Blankenship Resume
Thank you again for your consideration, I am truly looking forward to this opportunity.** Please see
recommendations on following page**
• Manages Consumer Service Dept. for $130M International Sporting Goods Company
• Manage 5 employees, including a warehouse; $129,000 in Payroll.
• Inbound/Outbound/Emails Servicing 200-500 customers daily
• $300,000 in Gross Sales a year in addition to warranty services
• $145,000 Budget
• P&L $106,200
• Report Directly to Vice President of Operations, Working with Operations to find Effective and Profitable
Procedures for best results
Retail Highlights
• Up selling Parts, buying more based on need. Average of 59% profit on up-sells.
• Cross Selling Similar Tents/Parts, knowledge o f similar items
• Product Knowledge and Referrals to store carrying product with highest margin.
• Assisting Customer with finding the perfect product for them and where to locate/purchase
• Product Line Reviews
• Productivity Reports
Fresh Eyes and Energy!
Desire to Succeed at and Learn a New Career!
Written Recommendations:

5. 1. John Kalinowski President at LesuireTime Outdoor Solutions, LLC
Krystal was a real difference maker at NorthPole in the Consumer Services department.
She was always looking for ways to use her contact with our customers to make our
company better. She would actively communicate issues and work proactively to
resolve them. She is a great team player and would be an asset to any company that
she worked for. I would not hesitate recommending Krystal to any company looking for
someone to run their consumer services department
2. John Janshutz Director of Sales at SFD Manufacturing, LLC.
I worked with Krystal Blankenship during our time at Northpole and found Krystal always
stepping forward to go the extra mile and make the company look good. Krystal’s work ethics
are second to none and I would be happy to have her on my team anytime. I highly
recommend Krystal.
3. Steven Wen Sales Manager at Xiamen JinXia Technology Co.,Ltd
Krystal,
very professional customer service manager.
I am pleased to work with her in the past 5 years. She was working with China team very
closely. She inspired our China team and transform the spare parts operation intirely. The
process includes, parts design, manual sheet working, shipping control,ERP system data
management. customer service and customer claim management and specially, CVS team
managagement effectively. I have not met an CVS manager better able to bridge the divide
between US home management and a local Chinese team.
Thank you. Steven from China