Teneng Eric Penn is a Cameroonian national seeking a position as a sales associate. He has over 5 years of experience in customer service roles, most recently as a customer service representative at Oriana Hospital in Dubai from 2015 to present. Prior to that, he worked as a sales associate in Yaounde, Cameroon from 2013 to 2015 and in Bamenda, Cameroon from 2011 to 2012. He has strong skills in customer service, sales, cash handling and stock management. He is fluent in English and French.

1. TENENG ERIC PENN
E-mail : tenengkhan@100@gmail.com
Phone Number: 0551503267
Date of birth : 25
Marital status: Single
Nationality : Cameroonian
Visa status : Employment
POSITION: SALES ASSOCIATE
CAREER OBJECTIVE
Results-oriented Sales Associate with 5-plus-year verifiable track record of excelling in customer
service and selling techniques. Proficient in cashiering duties, bagging items and assisting with the
transfer and display of merchandise. A team-oriented and collaborative individual who communicates
effectively with customers and provides them with accurate product information. Demonstrated
ability to increase customer satisfaction and developing strong business relationships.
Available to join immediately.
CORE COMPETENCIES AND SKIL
 Customer care & service
 Brand marketing
 Dealing with customer complaints
 Query resolution
 Stocking merchandise
 Commercial awareness
 Familiar with the POS system
 Extensive knowledge of billing methods and procedures
 Comprehensive knowledge of operating cash register or adding machines
 Possess excellent mathematical and calculation skills
 Eye for detail with good monitoring and supervisory skill
WORKING EXPERIENCES
Customer service
Oriana Hospital Dubai- UAE July 2015 to Present
Responsible for persuading customers to shop if they had not planned to, and encouraging them to
spend more than they intended to
Duties:
 Answered customer questions regarding products.
 Asked customers questions in order to build a better understanding of their needs.
 Prepared sales areas.
 Checked the shop floor for out-of-date and damaged products.
 Encouraged customers to buy products and services.
 Organized the shipping of goods to customers.
 Listened out for and identified opportunities to cross sell additional products and services.
 Logged information onto computer systems.
 Met and greeted customers in a friendly and timely manner.
 Engaged in conversation with customers.
 Prepared invoices at the time of service and processed payment.

2.  Carried out customer service assessments to identify and priorities needs.
 Maintained a thorough understanding of all company products and processes.
 Answered incoming showroom calls.
 Confirmed orders placed by customers via the phone, post and internet.
Sales associate
Mahima yaounde, cameroon Jan 2013 – Jun 2015
Duties:
 Providing information to customers to help them select the best products.
 Take cash from customers and process transactions accurately & efficiently.
 Keeping up-to-date with all current promotions within the store.
 Identifying customers who need assistance on the shop floor.
 Operating the till and accurately counting and reconciling the till float.
 Being alert to thefts and fraudulent bank notes, cheques or credit cards.
 Accurately processing all methods of payment.
 Responsible for computing bills by cash, debit and credit card and gift cards
Sales Associate
Fokou Surpermaket Bamenda July 2011—Nov 2012
Working in retail environment providing exceptional customer service skills, demonstrating product
knowledge to maximize sales. Responsible for greeting customers with a smile and creating a
friendly, welcoming atmosphere and providing them with detailed merchandise information and
advice.
Duties:
 Providing information to customers to help them select the best products.
 Take cash from customers and process transactions accurately & efficiently.
 Keeping up-to-date with all current promotions within the store.
 Identifying customers who need assistance on the shop floor.
 Operating the till and accurately counting and reconciling the till float.
 Being alert to thefts and fraudulent bank notes, cheques or credit cards.
 Accurately processing all methods of payment.
 Making sure the store is clean, tidy and safe at all times.
 Identifying sales opportunities & trends & highlighting these to Sales Managers.
 Working as part of a team and assisting colleagues when necessary.
 Taking delivery of stock from suppliers or warehouse and storing appropriately.
 Greet customers and ascertain what each customer wants or needs, without being overbearing.
EDUCATIONAL QUALIFICATION
High School Certificate Cameroon
Secondary school Certificate
OTHER SKILLS
 Pay attention to Detail
 Remarkable working experience as a waitress
 A strong sense of urgency and ability to prioritize multiple tasks in a fast-paced environment
 Good knowledge of the structure and content of English. And Arabic
LANGUAGES
 English: Native
 French: Fluent