1. CURRICULUM VITAE
PERSONAL DETAILS
NAME : FAUZIA TURIZO
MOBILE : 0527014797 / 0564012154
E-MAIL : fauziaturizo2012@gmail.com
DATE OF BIRTH : 01st
,August,1989
SEX : FEMALE
VISA STATUS : EMPLOYMENT
CURRENT RESIDENCE: ABU DHABI, HAMDAN STREET.
OBJECTIVE
Seeking a position that will help me put to work my customer service experience, flexibility
and positive interaction skills.
Fashion Retail Personal
 Styling
 Art & Design
 Brand knowledge
 Creative thinking
 Fashion drawing
 Pattern making
 Customer service
skills
 Up selling
 IT literate
 Marketing &
promotions
 Deadline orientated
 Great sense of style
 Stockroom procedures
 Attention to detail
 Sociable personality
 Team player
 Self motivated
 Quick learner
 Creative
 Responsible
 Dedicated
 High levels of integrity
 Loyalty

2. WORK EXPERIENCE
Company: Wool Worths, Sharaf Retail, Dubai, UAE
Designation: Sales Executive March, 2013 to date
Duties:
 Providing information to customers to help them select the best products.
 Take cash from customers and process transactions accurately & efficiently.
 Keeping up-to-date with all current promotions within the store.
 Identifying customers who need assistance on the shop floor.
 Operating the till and accurately counting and reconciling the till float.
 Accurately processing all methods of payment.
 Making sure the store is clean, tidy and safe at all times.
 Identifying sales opportunities & trends & highlighting these to Sales Managers.
 Working as part of a team and assisting colleagues when necessary.
 Stock room arrangement
 Handling delivery of stock from suppliers or warehouse and storing appropriately.
 Greet customers and ascertain what each customer wants or needs, without being
overbearing.
 Attending trade shows and exhibitions when required
Company: Simba Telecom, Kampala, Uganda
Designation: Call centre Agent, March, 2011 to November, 2012
Duties:.
 Answer telephone and direct calls
 Provide information to callers
 Deal with inquiries from the public
 Deal with customers’ complaints professionally
 Producing weekly reports for management

3.  Providing advice, information and assistance to callers.
 Attempting to resolve all enquires on first contact with the caller.
 Making sure that all telephone calls are answered promptly.
 Dealing with a customer’s queries, requests, orders or complaints.
 Following up customers by calling them back
ACADEMIC QUALIFICATION
 Certificate in Galileo GDS( Introduction to Galileo Airline Reservation &Ticketing)
 Diploma in International Tour and Travel (IATA) ,2010
 High School Certificate,2006
 Certificate in Microsoft Office Applications
 Certificate in Customer Care
LANGUAGES: English and Swahili
HOBBIES: Reading, Making Friends, and Music.