Wael Mohammed Abd El Aziz is an Egyptian national currently residing in Dubai, UAE under a residence visa. He has a bachelor's degree in social work psychology and certifications in ICDL, Microsoft Office, and English proficiency. He is ambitious and hard-working with strong communication, problem-solving, and customer service skills. His work experience includes positions as a sales associate, supervisor, and customer service representative in Egypt and the UAE. He is looking for new opportunities to utilize his qualifications and experience in customer service.

1. Wael Mohammed Abd El Aziz
Address : Dubai, UAE ( Residence Visa Transferable )
Mobile Number : +971507241002
Email Account : waelmohamed079@gmail.com
• Date of birth : 4-1-1989
• Nationality : Egyptian
• Marital Status: Single
• Gender : male
Education
University Nasr city
college Bachelor of Social work
Department Psychology department
Spanish Language Course : Level 3 and Ongoing
• Obtain a certificate of ICDL.
• Obtain a certificate of Software
• MS Office (MS-WORD, MS-EXCEL, MS-ACCESS) – 2010
• General English ( from Jan. 2010 till 2011)
Spoken Languages
Arabic-Degree Mother Language
English-Degree good spoken and written
• Ambitious, Hard working and enthusiastic.
• Responsible and very strong problem solving.
• Fast learner and very good communication skills.
• Ability to work within a team and as individual, can work under pressure, manage stress
and have the ability to teach and help others.
• Creative patient and able to inspire others.
• Self Motivated and have the ability to meet deadlines successfully maintaining the quality
of work.
• Skilled at encouraging others and is self-motivated
• Ready and willing to assume responsibility
• Reliable hard worker, willing to learn more skills
Personal InformationPersonal Information
Trainning coursesTrainning courses
Computer and Language Skills
Soft SkillsSoft Skills
Summary of Qualifications :Summary of Qualifications :

2. • Computer skills in MS Office
• Internet
• Emailing
• Office Management
• Follow-up to customers
• Computer Systems
• Communications Technology
• Computational Methods
1- Sales associate with Landmark Group in ICONIC Dubai Mall until now
( 1year and half )
o Make customers feel valued, welcomed and accepted.
o Treat each customer as if he or she was the most important person on the planet.
o Understand the mindset of a customer.
o Patient with demanding customers.
o Relay information in a concise and clear manner.
o Remain calm, courteous and respectful at all times (even when customers are angry and
argumentative).
o Quickly understand and interpret customers' needs and wants (even if this means having to read
between the lines).
o Quickly research and investigate issues that concern a customer.
o Take ownership of customer’s needs, and always see problems through until they are fully
resolved.
o Learn about a company’s product or services quickly.
o Make a customer’s experience as enjoyable as possible
2- Sales associate with Zara man in City Stars (Cairo 2 year)
o Make customers feel valued, welcomed and accepted.
o Treat each customer as if he or she was the most important person on the planet.
o Understand the mindset of a customer.
o Patient with demanding customers
o Relay information in a concise and clear manner.
o Remain calm, courteous and respectful at all times (even when customers are angry and
argumentative).
o Quickly understand and interpret customers' needs and wants (even if this means having to read
between the lines).
Work Experience:Work Experience:

3. 3 – Supervisor With Next Kids in City Stars ( Cairo 1 year )
o Providing excellent customer service
o Processing transactions quickly and accurately
o Winning sales to meet targets
o Taking pride in your store and maintaining it to a high standard
o Providing customers with an enjoyable shopping experience
o Manage retail staff, including cashiers and people working on the floor
o Ensure pricing is correct. Work on store displays. Attend trade shows to identify new products and
services. Coach, counsel, recruit, train, and discipline employees
o Organize and distribute staff schedules.
o Preside over staff meetings. Help retail sales staff achieve sales targets.
o Manage different departments within the store.
o Handle customer questions, complaints, and issues.
4- Supervisor With H.M in City Stars ( Cairo 1 year )
o . Providing excellent customer service
o Processing transactions quickly and accurately
o Winning sales to meet targets
o Providing customers with an enjoyable shopping experience
o Manage retail staff, including cashiers and people working on the floor
o Ensure pricing is correct. Work on store displays. Attend trade shows to identify new products and
services. Coach, counsel, recruit, train, and discipline employees
5- Customer Service with Etisalat Company Egypt ( 2 years )
o Strong Interpersonal communication skills..
o . Problem analysis and problem solving
o Organizational skills and customer service orientation
o Adaptability and ability to work under pressure
o Obtain a position as a team-player in a people-oriented organization where I can
maximize my customer-service experience in a challenging environment to achieve the
corporate goals.
o Obtain a customer service management position where I can effectively utilize my
expertise in customer relations and staff leadership.
REFERENCES ARE AVAILABLE UPON REQUEST
Thanks for your time
Wael Mohammed