Nourhan Lotfy Ghoname is seeking a senior-level position in banking utilizing her technical and soft skills. She has over 7 years of experience in banking operations and customer service at United Bank of Egypt. Her education includes a degree in foreign trade from Helwan University and certificates in human resources, English, computer skills, and banking. She is proficient in Microsoft Office, Photoshop, and has strong communication and problem-solving abilities.

1. Nourhan Lotfy Ghoname
E-mail:nourhan.gendy@live.com
https://eg.linkedin.com/in/nourhan-el-gendy-b1b363109
SUMMARY OF OBJECTIVES
In pursuit of a Senior level full time job in the field of Banking with a highly reputable national or multinational Banks
where I can develop both my technical and soft skills, and utilize them in my work..
EXPERIENCE
United Bank of Egypt (‫المتحد‬ ‫المصرف‬):
Banking Operations Officer (Jan 2015 till now)
• Updating, creating and maintaining various operations procedure manually including:
(Letters of credit, Letters of guarantee, Certificates, Deposits, Swift Transfers, All Different Accounts Transactions, and
Cheques)
Customer Service Representative (June 2012 to Jan 2015)
•Having full knowledge with Bank Products and Procedures.
•Checking lines classify the issues of the customers; give regular feedback on the effectiveness of strategies of the customer
service department.
•Simplifying the complex information to control the opportunities of business. Making people interested in the services and
products offered by the company.
•Coping with stressed, angry and confused customers or callers. Dealing with tasks like call backs, disconnects, call transfers,
messages and holds.
INTERNSHIPS
Marketing and Sales (1/1/2012 to 4/6/2012)
Al Handasia Company (HP Products)
Human Resources and Public Relations (1/7/2011 to 24/11/2011)
Bloom Language Schools
Commercial International Bank (CIB) – summer training:
 El Haram branch (summer August2008)
 El Haram branch (summer Sept 2008)
 El Sed branch (summer 2010)

2. EDUCATION & COURSES
 Faculty of commerce & Business Administration, Foreign Trade Dept.2011-English Section-Helwan
University.
 Human Resources Diploma HRM.(July 2012)
 Five accomplished English Language courses Covered by Berlitz (Sept/2010) .
 Adobe Photoshop (Oct. /2008).
 ICDL (International Computer Driving License)Aug.2009
 Preparing MBA self-Online studies.
SKILLS
Computer Skills: V.Good Knowledge of:
 Computer Software & Hard Ware.
 Microsoft Office (97, till2013).
 Photoshop Designing (ex: Logos, websites frames & designs, flyers...etc)
Language Skills:
 Native language Arabic.
 Good command of both written and spoken English.
Personal skills:
 Effective Communications and Human Relations Skills.
 Ability to work well under pressure. learn new tasks quickly
 Ability to work for a long time without any personal responsibilities stresses.
 Ambitious. Flexible and adaptable.
 Acquired basic business skills including: Marketing,, Banking, and Handling Customers.
INTERESTS
Self Studding – logo, Ads and different images Designs – Jogging