Heba Swailam has over 20 years of experience in office management, administration, and customer service roles. She has strong communication, organizational, and multitasking skills. Her experience includes managing medical offices, working as an assistant instructor, and holding office management positions with various companies in Egypt. She has a Bachelor's degree in Mass Communication and volunteers assisting immigrants in Halifax.
A dynamic, patient, self-motivated team player and customer-oriented who is interested and motivated to continue developing my career in the tourism field by setting higher goals for myself and making a positive contribution to my workplace.
In depth knowledge of the hospitality segment, ability to achieve budgets, B2B and B2C sales experience, as well as excellent communication and negotiation skills are some of the features which would help me in performing my duties with full efficiency.
A dynamic, patient, self-motivated team player and customer-oriented who is interested and motivated to continue developing my career in the tourism field by setting higher goals for myself and making a positive contribution to my workplace.
In depth knowledge of the hospitality segment, ability to achieve budgets, B2B and B2C sales experience, as well as excellent communication and negotiation skills are some of the features which would help me in performing my duties with full efficiency.
With excellent organizational and communication skills, an outstanding work ethic, and the ability to work in both team-oriented and self-directed environment. I am positioned to exceed your expectations. I welcome an opportunity to meet and discuss my qualifications and candidacy in further details. Thank you
Reporting to the Executive Director and serving as an integral member of the senior management team, I am responsible for the day to day running of the ED’s schedule. In addition, I also assist the Business Manager and the section Managers where possible.
With excellent organizational and communication skills, an outstanding work ethic, and the ability to work in both team-oriented and self-directed environment. I am positioned to exceed your expectations. I welcome an opportunity to meet and discuss my qualifications and candidacy in further details. Thank you
Reporting to the Executive Director and serving as an integral member of the senior management team, I am responsible for the day to day running of the ED’s schedule. In addition, I also assist the Business Manager and the section Managers where possible.
Dear H.R/ Recruiter
I hereby enclose my CV for your information.
As you can see, I have had extensive vacation work experience in office environments, the retail sector and service industries, giving me varied skills and the ability to work with many different types of people. I believe I have good communication and interpersonal skills.
I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and enthusiasm.
My interest would be reading novels, travelling, baking.
I would be grateful if you consider me and hoping to hear soon for any possible interviews or procedures.
Yours sincerely
Relisha Pariat
1. Heba Swailam
Tel: (902) 717-2661 hebasweilam@hotmail.com
Highlights of Qualifications
• Recognized for strong communication
and interpersonal skills to deliver on strategic mandates
• Excellent organizational skills and time management
• Ability to multi task and work under pressure
• Multilingual: English, German, Arabic, Basic French
• Familiar with basic Accounting, budgeting, payroll, and supply management
• Strong sound judgment and ability to deal with highly confidential matters
• Valid clean Nova Scotia driving license
• Microsoft Word, Microsoft Excel, Power Point, Internet Explorer
Employment Experience
Clinical Administrative Assistant April 2015-June 2016
Dundee Health and Wellness, Halifax, NS
• Managed administration, reception and medical capacities to ensure establishment runs
smoothly
• Created files for patients and helped them fill out medical forms
• Coordinated with patient’s insurance companies to ensure the treatment is covered
• Assisted with recruitment, development and appraisal of staff
• Scheduled office meetings, planned staff appreciation and meditation events
• Developed and implemented policies and directives
• Set and monitored budget and payroll, ordered supplies
• Handled telephone and email communications
Assistant Instructor (Excel Program, Part-Time) October 2014- Present
Halifax Regional School Board, Halifax, NS
• Supervised Children in a variety of settings and ensured safety of the play environment
• Actively participated in the development and implementation of the program plan
• Facilitated positive interactions among all students
• Attended and participated in staff meetings and training sessions
Office Manager & Executive Assistant 2003 –2011
Wind for Sim Cards Distribution & Trading Ltd., Cairo, Egypt
• Greeted clients professionally and handled all the requests
• Assisted with training and development of new staff
• Handled all the administrative work in a professional manner within the time and budget
constraints
• Resolved conflict received from staff and customers
• Scheduled an appropriate distribution plan for vendors
• Managed office budget, staff payrolls, ordered office supplies
• Tracked financial data and created reports for executive team
• Assisted management team with travel planning and accommodations
2. Office Manager &Executive Assistant 1996-2002
Intergraph Computer Systems, Cairo, Egypt
• Arranged for meetings and seminars and workshops
• Prepared accounting reports, payroll and bonuses payments reports
• Monitored office expenses to ensure is aligned within the budget
• Assisted with tendering process to represent the company
• Recruited new staff
• Developed and coached new hires and evaluated the performance
Front Desk & Group Coordinator 1991 –1995
Cairo Marriott Hotel, Cairo, Egypt
• Planned and executed events for groups visits from all over the world
• Oriented groups of more than 50 tourists about the story of the hotel and its facilities
• Served as the point person for the group; answered questions, handled complains,
addressed concerns
• Created executive reports and provided reservation reports to managers
• Followed up with customers that the reservation requests are fulfilled and to ensure
pleasant stay for the group
Education
Bachelor in Mass Communication (Public Relations & Advertising)
Cairo University, Egypt
Volunteering and Community Involvement
Teacher Assistant (upon request ) 2014- Present
Immigrant Services Association of Nova Scotia (ISANS), Halifax
• Created a fun, warm and exciting atmosphere where students learn while strengthening
their skills
• Assisted the ESL instructor to teach English as second language
• Assisted in teaching a structured, stimulating classroom in a class of 15to17
immigrant’s students
• Encouraged participation and instilled the importance of respect, community and
diversity
Receptionist (upon request ) 2014- Present
Immigrant Services Association of Nova Scotia (ISANS), Halifax
• Receive and transfer on average 20 phone calls per hour
• Manage incoming and outgoing mail to it reaches recipients in timely fashion
• Welcomed newcomer clients and provided with required information
• Assisted in every community event where needed
Youth Institute, Cairo, Egypt
Cancer Institute, Cairo, Egypt
Companionship & Fundraising Volunteer, Cairo, Egypt