SlideShare a Scribd company logo
1
Mohammed Ahmed Moustafa Kamal
Kholosy
Secretary of Administration Affairs and Acting Finance
Coordinator at Qatar Leadership Academy - Qatar Foundation.
Location: Qatar.
Education: Bachelor's degree Managerial Information Systems.
Over all Experience: 8 Years.
Professional Summary
- Self-motivated accounts receivable professional with a progressive career spanning over 5
years. Well versed in posting cash receipts, adjustments, credit memos, and wires to invoices.
Track record of reconciling customer accounts and auditing of invoices. Key strengths include;
ability to handle multiple accounting tasks, a knack for handling discrepancies and exceptional
multitasking skills.
- As Administrative Secretary I do office work and am devoted to the task of running things
smoothly in the business environment. I might answer phones, schedule appointments, file
paperwork or direct visitors around the building. I might also be expected to provide personal
services to high-level executives, like making travel arrangements for international conferences.
Target Job
Target Job Title: Accountant/ Receivable Accountant
Finance coordinator
Executive Secretary
Secretary of Administration Affairs
Office Assistant
Administration supervisor
Target Job Location: Doha, Qatar
Employment Type: Employee.
Employment Status: Full time.
Notice Period: 1 month or less.
2
Areas of Expertise
● Data entry ● Balance cash reports ● Deposit slips posting
● Spreadsheets maintenance ● Filing and mailing ● Journal entries
● Microsoft Office Suite ● ERP Literacy ● Computer Literacy
● Accountant Receivable ● Organize Meetings ● Meeting Minutes/Agenda
● Customer Service ● Create Memos A/E ● Create Presentations
Contact Information
Email Address: moh.kamal85@gmail.com
Mobile Phone: +97466487236
Address: Doha
P. O. Box: 24421
Personal Information
Birth Date: 28 November 1985
Gender: Male
Nationality: Egypt
Residence Country: Qatar
City: Doha
Visa Status: Residency Visa (Transferable)
Marital Status: Married
Number of Dependents: 1
Driving License Issued From: Qatar; Egypt
Education
Bachelor's degree Managerial Information Systems.
At: Mokatam Academy for Modern Science
Location: Cairo, Egypt
Completion Date: June 2006
Grade: Very Good
Work Experience (8 Years, 0 Months)
3
Acting as Finance Coordinator
At: Qatar Leadership Academy - Qatar Foundation –
Location: Qatar, Al Khor
Company Industry: Education
July 2013 to Present
Job Role for Finance Coordinator:
 Provide advice and assistance to QLA departments related to understanding and implementing
approved financial policies and procedures and ensure they are appropriately implemented.
 Oversee the financial activities performed by the Cashier and ensure their performance is in
accordance with approved financial policies and procedures as well as provide assistance and
advice when needed.
 Coordinate with QF Finance directorate for sending and receiving periodic financial statements
and financial reports for QLA.
 Perform data entry into the ERP system to enter all financial data, for example data related to
purchase orders, receipts, cash and bank transactions, and aging reports and ensure that they
are accurately inputted in a timely manner.
 Deposit moneys received into the relevant bank accounts, and prepare payment receipts to be
sent to QF’s Finance division for reconciliation.
 Follow-up on the student fees and ensures that all fees have been paid on time and are
accounted for in the system.
 Prepare monthly staff payroll in coordination with QF’s Finance directorate.
 Evaluate subordinates performance and recommend annual reward.
 Prepare periodic reports showing the performance of the Finance Section and provide
recommendation to enhance the performance.
Secretary of Administration Affairs
At: Qatar Leadership Academy - Qatar Foundation
Location: Qatar
Company Industry: Education
May 2011 to July 2013
Job Role for Secretary of Administration Affairs:
1. General Office Administration Skills
This skill refers to the ability to provide support for an office / department to ensure efficiency of the
administrative activities. It involves the preparation of documents for processing, administration
database, and managing appointments, replying to correspondence, compiling and consolidating
information and providing overall assistance to the office / department environment.
 Able to ensure queries, feedback, faxes and emails are replied to respective stakeholders
efficiently and effectively.
4
 Able to monitor and maintain office stationery supplies and general items and replenish stock
when necessary.
 Filing Record & Documentation Skills.
 This skill refers to the ability to maintain records. The activities or actions include identification
Of appropriate method for filing, monitor the creation, movement, storage and disposal of files
appropriate methods.
 Able to demonstrate understanding and knowledge of the overall administration of documents
filing and recording process.
 Able to perform simple administration and maintenance of the process with close supervision
 Able to provide and maintain updated information on documents administration.
2. Technical Knowledge & Application
This skill reflects the extent of the job-related industry and professional knowledge required to execute
job functions successfully, Keeps abreast with current developments and trends in the areas and fields
of expertise.
 Able to demonstrate knowledge and practical experience in related field, Seeks out effective
resources to enhance job and industry knowledge.
 Able to participate in on-the-job training programs to gain industry knowledge and to learn to
execute work assignment correctly.
 Able to demonstrate in work assignments the correct application of knowledge, works within
available guidelines or approaches as provided by a supervisor.
3. Preparation of Reports Skills
 This skill refers to the ability to prepare and write reports in accordance with the division and
departments requirements. The activities or action include interpretation, analyzing, drawing
and preparing various types of reports to assess the current /future condition on the status of
the business/ work in progress.
 Possessing knowledge of approved reporting standard and formats to ensure full compliance
for QF reporting.
 Able to adapt and follow established procedures and be aware of the process involved in
preparing reports.
 Able to understand the basic reporting requirements to provide effective and efficient support
in drafting various types of reports
 Able to assist in the collections of relevant data.
4. Management of Meeting Skills
 Ability to plan, coordinate and administer relevant department/section meeting and
implementation of outcomes. Includes knowledge and skills in communicating with directors,
senior management and interested parties.
 Preparation of agenda, minutes of meetings and resolutions. Compliance to prevailing rules/
guidelines/ best practices in managing meetings.
5
 Able to plan and organize meetings in compliance with set guidelines and practices.
 Able to prepare agendas that accurately reflects the business of the meeting, in consultation
with relevant parties.
 Able to record Minutes of Meetings timely and accurately; communicate with relevant
stakeholders to confirm minutes of meeting and distribute to all concerned parties in stipulated
times.
5. Customer Relationship Management Skills
 Ability to create and maintain positive relationship with both external and internal customers
whilst providing excellent and quality services that meet their expectations.
 Able to execute assigned areas of responsibility in tactful and professional manner which
demonstrate positive values of the organization.
 Able to analyze the feedback and complaints received and contribute input to improve
customer satisfaction levels.
Accountant
At: Delta Insurance Company
Location: Cairo, Egypt
Company Industry: Insurance
September 2009 to May 2011
Job Role: Accounting/Banking/Finance
 Writing down all the accounting entries.
 Update the accounting records.
 Closure of the accounting books at the end of the financial year.
 Archiving files according to accounting procedures followed.
 Matching direct premiums with technical departments.
 Matching balance of installments receivable and supplements under the management control
with payment collection.
 Full compliance with all the requirements of the external auditor's accounting policies and
procedures.
 Preparation required implementing management accounting system data.
 Participating in the tax examination of company procedures.
 Preparation weekly cash statement to take the necessary measures to fulfill the obligations of
the company.
 Preparation and submit all reports and other report requested by the chairman of the Financial
Department.
 Implementation of all other processes that are made to the nature of their work when
requested the chairman of the Financial Department.
Customer Service Agent
At: Wasla contact center (Olympic Group)
6
Location: Cairo, Egypt
Company Industry: Outsourcing
April 2007 to May 2009
Job Role: Customer Service
 Attracts potential customers by answering product and service questions; suggesting
information about other products and services.
 Opens customer accounts by recording account information.
 Maintains customer records by updating account information.
 Resolves product or service problems by clarifying the customer's complaint; determining the
cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution.
 Maintains financial accounts by processing customer adjustments.
 Recommends potential products or services to management by collecting customer information
and analyzing customer needs.
 Prepares product or service reports by collecting and analyzing customer information.
 Contributes to team effort by accomplishing related results as needed.
Languages
English Level: Expert
Arabic Level: Fluent
References
Company: Qatar Foundation.
Name: Ms. Hend Al Khulaifi.
Job title: Administration Affairs Supervisor.
Email: hkhulifi@qf.org.qa
Contact no: +97444542224.
Company: Delta Insurance.
Name: Mr. Hesham Al Farra.
Job title: Head of Finance and Collection Department.
Contact no +201008555741
Training Courses
7
Administration and Office procedures (Course)
Training Institute: QMTC- Qatar
Date Attended: March 2013 (60 hours)
ICDL (Course)
Training Institute: Egypt Armed Forces
Date Attended: July 2009 (220 hours)
Introduction to Business and English Language Skills
Date Attended: December 2014 (30 hours)
Introduction to Time Management
Date Attended: November 2014 (2 hours)
Diploma in Accounting - Advanced Controls and Transactions
Date Attended: January 2015 (20 hours)
Accounting - Understanding Receivables and Payables
Date Attended: March 2015 (10 hours)
Leadership Skills in Business
Date Attended: April 2015 (5 hours)
Customer Service Training
Date Attended: May 2015 (2 hours)
Certifications/Appreciation/Recognition/Participation
Certificate Name: Thanna Award Certificate
From: Qatar Foundation
For: In recognition of professional excellence
Certificate Name: Certificate of Participation in University Scholars Leadership Symposium
From: Humanitarian Affairs – Manila - Philippines
For: Service Leadership
Certificate Name: Certificate of Appreciation
From: Qatar Leadership Academy - Qatar Foundation
For: outstanding contribution and supporting for Qatar Leadership
Academy for the academic year 2012/2013
Certificate Name: Certificate of Appreciation
8
From: Qatar Leadership Academy - Qatar Foundation
For: outstanding contribution and supporting for Qatar Career
Fair 2013.
Certificate Name: Certificate of Appreciation
From: Qatar Leadership Academy - Qatar Foundation
For: valuable contribution to Qatar Leadership Academy Graduation
Ceremony 2014
Certificate Name: Certificate of Appreciation
From: Qatar Leadership Academy - Qatar Foundation
For: valuable contribution to Qatar Leadership Academy during
the academic year 2014/2015.
Certificate Name: Certificate of Appreciation
From: Qatar Leadership Academy - Qatar Foundation
For: The outstanding contribution and supporting to charity activities to
Sudan Republic charity trip
Certificate Name: Certificate of Completion
From: Qatar Leadership Academy - Qatar Foundation
For: Completion all the course requirement for fire warden training
Certificate Name: Certificate of Completion
From: Qatar Leadership Academy - Qatar Foundation
For: recognition of their successful Completion of the basic life support
/ First Aid course (CPR, AED & First Aid)
References Available on Request

More Related Content

What's hot

CA DEEPAK SHARMA- CV
CA DEEPAK SHARMA- CVCA DEEPAK SHARMA- CV
CA DEEPAK SHARMA- CVDeepak Sharma
 
Nikita Visser - Curriculum Vitae 2016
Nikita Visser - Curriculum Vitae 2016Nikita Visser - Curriculum Vitae 2016
Nikita Visser - Curriculum Vitae 2016Nikita Visser
 
Arshad cv
Arshad cvArshad cv
Haytham Maged CV pic 001
Haytham Maged CV pic 001Haytham Maged CV pic 001
Haytham Maged CV pic 001haytham majed
 
SN Resume 2016 Mar
SN Resume 2016 MarSN Resume 2016 Mar
SN Resume 2016 MarNagarajan S
 
Anandha krishnan. s
Anandha krishnan. sAnandha krishnan. s
Anandha krishnan. s
Anandha Krishnan S
 
Asim Rehman Latest CV (1)
Asim Rehman Latest CV (1)Asim Rehman Latest CV (1)
Asim Rehman Latest CV (1)Asim Rehman
 
Saravanaraj Resume-29072016
Saravanaraj Resume-29072016Saravanaraj Resume-29072016
Saravanaraj Resume-29072016SARAVANA RAJ
 
Resume-Syed Mohsin Updated
Resume-Syed Mohsin UpdatedResume-Syed Mohsin Updated
Resume-Syed Mohsin UpdatedSyed Mohsin Ali
 
hytham+c.v+in+English
hytham+c.v+in+Englishhytham+c.v+in+English
hytham+c.v+in+EnglishHytham Eltoum
 
Professional Resume
Professional ResumeProfessional Resume
Professional Resume
Ghulam Mustafa CMA, APA
 

What's hot (20)

CA DEEPAK SHARMA- CV
CA DEEPAK SHARMA- CVCA DEEPAK SHARMA- CV
CA DEEPAK SHARMA- CV
 
Nikita Visser - Curriculum Vitae 2016
Nikita Visser - Curriculum Vitae 2016Nikita Visser - Curriculum Vitae 2016
Nikita Visser - Curriculum Vitae 2016
 
Arshad cv
Arshad cvArshad cv
Arshad cv
 
MCResume 2015 (1)
MCResume 2015 (1)MCResume 2015 (1)
MCResume 2015 (1)
 
Haytham Maged CV pic 001
Haytham Maged CV pic 001Haytham Maged CV pic 001
Haytham Maged CV pic 001
 
CV Hashim Ali
CV Hashim AliCV Hashim Ali
CV Hashim Ali
 
SN Resume 2016 Mar
SN Resume 2016 MarSN Resume 2016 Mar
SN Resume 2016 Mar
 
Anandha krishnan. s
Anandha krishnan. sAnandha krishnan. s
Anandha krishnan. s
 
Resume
ResumeResume
Resume
 
Gul - CV
Gul - CVGul - CV
Gul - CV
 
FAZIL.K.K- Resume
FAZIL.K.K- ResumeFAZIL.K.K- Resume
FAZIL.K.K- Resume
 
Dipayan Resume
Dipayan ResumeDipayan Resume
Dipayan Resume
 
CV_GurpreetSingh
CV_GurpreetSinghCV_GurpreetSingh
CV_GurpreetSingh
 
Muhammad Amin Ahsan Awan CV
Muhammad Amin Ahsan Awan CVMuhammad Amin Ahsan Awan CV
Muhammad Amin Ahsan Awan CV
 
Asim Rehman Latest CV (1)
Asim Rehman Latest CV (1)Asim Rehman Latest CV (1)
Asim Rehman Latest CV (1)
 
Saravanaraj Resume-29072016
Saravanaraj Resume-29072016Saravanaraj Resume-29072016
Saravanaraj Resume-29072016
 
Resume-Syed Mohsin Updated
Resume-Syed Mohsin UpdatedResume-Syed Mohsin Updated
Resume-Syed Mohsin Updated
 
Hiren Shah
Hiren ShahHiren Shah
Hiren Shah
 
hytham+c.v+in+English
hytham+c.v+in+Englishhytham+c.v+in+English
hytham+c.v+in+English
 
Professional Resume
Professional ResumeProfessional Resume
Professional Resume
 

Similar to My Resume Final

Cv
CvCv
Arnowalt Clement
Arnowalt ClementArnowalt Clement
Arnowalt Clement
Arnowalt Clement
 
Accounts finance controller audit_int
Accounts finance controller audit_intAccounts finance controller audit_int
Accounts finance controller audit_int
Mar Mar Min
 
Seth Chan Arodi currentWVI
Seth Chan Arodi currentWVISeth Chan Arodi currentWVI
Seth Chan Arodi currentWVISETH ARODI
 
Contracts Administrator
Contracts AdministratorContracts Administrator
Contracts AdministratorFayaz Rasool
 

Similar to My Resume Final (20)

CV-AMMAR BAMA-F2 (2)
CV-AMMAR BAMA-F2 (2)CV-AMMAR BAMA-F2 (2)
CV-AMMAR BAMA-F2 (2)
 
Cv
CvCv
Cv
 
FARHAN KANDHRO-CV
FARHAN KANDHRO-CVFARHAN KANDHRO-CV
FARHAN KANDHRO-CV
 
CV-Rami
CV-RamiCV-Rami
CV-Rami
 
Resume Nour
Resume NourResume Nour
Resume Nour
 
tarek c v (1)
tarek c v (1)tarek c v (1)
tarek c v (1)
 
CV-Farrah Berdoguillo
CV-Farrah BerdoguilloCV-Farrah Berdoguillo
CV-Farrah Berdoguillo
 
Curriculum Vita
Curriculum VitaCurriculum Vita
Curriculum Vita
 
Paramesh Sukumar Resume
Paramesh Sukumar ResumeParamesh Sukumar Resume
Paramesh Sukumar Resume
 
Ahmad_CV
Ahmad_CVAhmad_CV
Ahmad_CV
 
Ahmad_CV
Ahmad_CVAhmad_CV
Ahmad_CV
 
ARAFAT-LatestCV - Copy (1)
ARAFAT-LatestCV - Copy (1)ARAFAT-LatestCV - Copy (1)
ARAFAT-LatestCV - Copy (1)
 
CV FINAL FINAL1 (1) (1) (1)
CV FINAL FINAL1 (1) (1) (1)CV FINAL FINAL1 (1) (1) (1)
CV FINAL FINAL1 (1) (1) (1)
 
MBassant_Resume
MBassant_ResumeMBassant_Resume
MBassant_Resume
 
Afnan Parkar
Afnan ParkarAfnan Parkar
Afnan Parkar
 
Arnowalt Clement
Arnowalt ClementArnowalt Clement
Arnowalt Clement
 
Praveen Kumar Manavarthi
Praveen Kumar ManavarthiPraveen Kumar Manavarthi
Praveen Kumar Manavarthi
 
Accounts finance controller audit_int
Accounts finance controller audit_intAccounts finance controller audit_int
Accounts finance controller audit_int
 
Seth Chan Arodi currentWVI
Seth Chan Arodi currentWVISeth Chan Arodi currentWVI
Seth Chan Arodi currentWVI
 
Contracts Administrator
Contracts AdministratorContracts Administrator
Contracts Administrator
 

My Resume Final

  • 1. 1 Mohammed Ahmed Moustafa Kamal Kholosy Secretary of Administration Affairs and Acting Finance Coordinator at Qatar Leadership Academy - Qatar Foundation. Location: Qatar. Education: Bachelor's degree Managerial Information Systems. Over all Experience: 8 Years. Professional Summary - Self-motivated accounts receivable professional with a progressive career spanning over 5 years. Well versed in posting cash receipts, adjustments, credit memos, and wires to invoices. Track record of reconciling customer accounts and auditing of invoices. Key strengths include; ability to handle multiple accounting tasks, a knack for handling discrepancies and exceptional multitasking skills. - As Administrative Secretary I do office work and am devoted to the task of running things smoothly in the business environment. I might answer phones, schedule appointments, file paperwork or direct visitors around the building. I might also be expected to provide personal services to high-level executives, like making travel arrangements for international conferences. Target Job Target Job Title: Accountant/ Receivable Accountant Finance coordinator Executive Secretary Secretary of Administration Affairs Office Assistant Administration supervisor Target Job Location: Doha, Qatar Employment Type: Employee. Employment Status: Full time. Notice Period: 1 month or less.
  • 2. 2 Areas of Expertise ● Data entry ● Balance cash reports ● Deposit slips posting ● Spreadsheets maintenance ● Filing and mailing ● Journal entries ● Microsoft Office Suite ● ERP Literacy ● Computer Literacy ● Accountant Receivable ● Organize Meetings ● Meeting Minutes/Agenda ● Customer Service ● Create Memos A/E ● Create Presentations Contact Information Email Address: moh.kamal85@gmail.com Mobile Phone: +97466487236 Address: Doha P. O. Box: 24421 Personal Information Birth Date: 28 November 1985 Gender: Male Nationality: Egypt Residence Country: Qatar City: Doha Visa Status: Residency Visa (Transferable) Marital Status: Married Number of Dependents: 1 Driving License Issued From: Qatar; Egypt Education Bachelor's degree Managerial Information Systems. At: Mokatam Academy for Modern Science Location: Cairo, Egypt Completion Date: June 2006 Grade: Very Good Work Experience (8 Years, 0 Months)
  • 3. 3 Acting as Finance Coordinator At: Qatar Leadership Academy - Qatar Foundation – Location: Qatar, Al Khor Company Industry: Education July 2013 to Present Job Role for Finance Coordinator:  Provide advice and assistance to QLA departments related to understanding and implementing approved financial policies and procedures and ensure they are appropriately implemented.  Oversee the financial activities performed by the Cashier and ensure their performance is in accordance with approved financial policies and procedures as well as provide assistance and advice when needed.  Coordinate with QF Finance directorate for sending and receiving periodic financial statements and financial reports for QLA.  Perform data entry into the ERP system to enter all financial data, for example data related to purchase orders, receipts, cash and bank transactions, and aging reports and ensure that they are accurately inputted in a timely manner.  Deposit moneys received into the relevant bank accounts, and prepare payment receipts to be sent to QF’s Finance division for reconciliation.  Follow-up on the student fees and ensures that all fees have been paid on time and are accounted for in the system.  Prepare monthly staff payroll in coordination with QF’s Finance directorate.  Evaluate subordinates performance and recommend annual reward.  Prepare periodic reports showing the performance of the Finance Section and provide recommendation to enhance the performance. Secretary of Administration Affairs At: Qatar Leadership Academy - Qatar Foundation Location: Qatar Company Industry: Education May 2011 to July 2013 Job Role for Secretary of Administration Affairs: 1. General Office Administration Skills This skill refers to the ability to provide support for an office / department to ensure efficiency of the administrative activities. It involves the preparation of documents for processing, administration database, and managing appointments, replying to correspondence, compiling and consolidating information and providing overall assistance to the office / department environment.  Able to ensure queries, feedback, faxes and emails are replied to respective stakeholders efficiently and effectively.
  • 4. 4  Able to monitor and maintain office stationery supplies and general items and replenish stock when necessary.  Filing Record & Documentation Skills.  This skill refers to the ability to maintain records. The activities or actions include identification Of appropriate method for filing, monitor the creation, movement, storage and disposal of files appropriate methods.  Able to demonstrate understanding and knowledge of the overall administration of documents filing and recording process.  Able to perform simple administration and maintenance of the process with close supervision  Able to provide and maintain updated information on documents administration. 2. Technical Knowledge & Application This skill reflects the extent of the job-related industry and professional knowledge required to execute job functions successfully, Keeps abreast with current developments and trends in the areas and fields of expertise.  Able to demonstrate knowledge and practical experience in related field, Seeks out effective resources to enhance job and industry knowledge.  Able to participate in on-the-job training programs to gain industry knowledge and to learn to execute work assignment correctly.  Able to demonstrate in work assignments the correct application of knowledge, works within available guidelines or approaches as provided by a supervisor. 3. Preparation of Reports Skills  This skill refers to the ability to prepare and write reports in accordance with the division and departments requirements. The activities or action include interpretation, analyzing, drawing and preparing various types of reports to assess the current /future condition on the status of the business/ work in progress.  Possessing knowledge of approved reporting standard and formats to ensure full compliance for QF reporting.  Able to adapt and follow established procedures and be aware of the process involved in preparing reports.  Able to understand the basic reporting requirements to provide effective and efficient support in drafting various types of reports  Able to assist in the collections of relevant data. 4. Management of Meeting Skills  Ability to plan, coordinate and administer relevant department/section meeting and implementation of outcomes. Includes knowledge and skills in communicating with directors, senior management and interested parties.  Preparation of agenda, minutes of meetings and resolutions. Compliance to prevailing rules/ guidelines/ best practices in managing meetings.
  • 5. 5  Able to plan and organize meetings in compliance with set guidelines and practices.  Able to prepare agendas that accurately reflects the business of the meeting, in consultation with relevant parties.  Able to record Minutes of Meetings timely and accurately; communicate with relevant stakeholders to confirm minutes of meeting and distribute to all concerned parties in stipulated times. 5. Customer Relationship Management Skills  Ability to create and maintain positive relationship with both external and internal customers whilst providing excellent and quality services that meet their expectations.  Able to execute assigned areas of responsibility in tactful and professional manner which demonstrate positive values of the organization.  Able to analyze the feedback and complaints received and contribute input to improve customer satisfaction levels. Accountant At: Delta Insurance Company Location: Cairo, Egypt Company Industry: Insurance September 2009 to May 2011 Job Role: Accounting/Banking/Finance  Writing down all the accounting entries.  Update the accounting records.  Closure of the accounting books at the end of the financial year.  Archiving files according to accounting procedures followed.  Matching direct premiums with technical departments.  Matching balance of installments receivable and supplements under the management control with payment collection.  Full compliance with all the requirements of the external auditor's accounting policies and procedures.  Preparation required implementing management accounting system data.  Participating in the tax examination of company procedures.  Preparation weekly cash statement to take the necessary measures to fulfill the obligations of the company.  Preparation and submit all reports and other report requested by the chairman of the Financial Department.  Implementation of all other processes that are made to the nature of their work when requested the chairman of the Financial Department. Customer Service Agent At: Wasla contact center (Olympic Group)
  • 6. 6 Location: Cairo, Egypt Company Industry: Outsourcing April 2007 to May 2009 Job Role: Customer Service  Attracts potential customers by answering product and service questions; suggesting information about other products and services.  Opens customer accounts by recording account information.  Maintains customer records by updating account information.  Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.  Maintains financial accounts by processing customer adjustments.  Recommends potential products or services to management by collecting customer information and analyzing customer needs.  Prepares product or service reports by collecting and analyzing customer information.  Contributes to team effort by accomplishing related results as needed. Languages English Level: Expert Arabic Level: Fluent References Company: Qatar Foundation. Name: Ms. Hend Al Khulaifi. Job title: Administration Affairs Supervisor. Email: hkhulifi@qf.org.qa Contact no: +97444542224. Company: Delta Insurance. Name: Mr. Hesham Al Farra. Job title: Head of Finance and Collection Department. Contact no +201008555741 Training Courses
  • 7. 7 Administration and Office procedures (Course) Training Institute: QMTC- Qatar Date Attended: March 2013 (60 hours) ICDL (Course) Training Institute: Egypt Armed Forces Date Attended: July 2009 (220 hours) Introduction to Business and English Language Skills Date Attended: December 2014 (30 hours) Introduction to Time Management Date Attended: November 2014 (2 hours) Diploma in Accounting - Advanced Controls and Transactions Date Attended: January 2015 (20 hours) Accounting - Understanding Receivables and Payables Date Attended: March 2015 (10 hours) Leadership Skills in Business Date Attended: April 2015 (5 hours) Customer Service Training Date Attended: May 2015 (2 hours) Certifications/Appreciation/Recognition/Participation Certificate Name: Thanna Award Certificate From: Qatar Foundation For: In recognition of professional excellence Certificate Name: Certificate of Participation in University Scholars Leadership Symposium From: Humanitarian Affairs – Manila - Philippines For: Service Leadership Certificate Name: Certificate of Appreciation From: Qatar Leadership Academy - Qatar Foundation For: outstanding contribution and supporting for Qatar Leadership Academy for the academic year 2012/2013 Certificate Name: Certificate of Appreciation
  • 8. 8 From: Qatar Leadership Academy - Qatar Foundation For: outstanding contribution and supporting for Qatar Career Fair 2013. Certificate Name: Certificate of Appreciation From: Qatar Leadership Academy - Qatar Foundation For: valuable contribution to Qatar Leadership Academy Graduation Ceremony 2014 Certificate Name: Certificate of Appreciation From: Qatar Leadership Academy - Qatar Foundation For: valuable contribution to Qatar Leadership Academy during the academic year 2014/2015. Certificate Name: Certificate of Appreciation From: Qatar Leadership Academy - Qatar Foundation For: The outstanding contribution and supporting to charity activities to Sudan Republic charity trip Certificate Name: Certificate of Completion From: Qatar Leadership Academy - Qatar Foundation For: Completion all the course requirement for fire warden training Certificate Name: Certificate of Completion From: Qatar Leadership Academy - Qatar Foundation For: recognition of their successful Completion of the basic life support / First Aid course (CPR, AED & First Aid) References Available on Request