Monica Martinez has over 15 years of experience in customer service, data entry, and managerial roles. She is proficient in computer skills and software programs. Her work history includes positions at VDP Home Health Care as a data entry clerk, Teleperformance International as a customer service representative and floor manager, EchoStar Communications as a customer service representative and floor supervisor, and Amazon.com as a warehouse associate.

1. MONICA M MARTINEZ
6725 Dunn Way
Indianapolis, IN 46241
(317) 427-8649
monica_mtz06@yahoo.com
Summaryof Qualifications
I have experience as a customer service and technical service representative, along with managerial titles
and duties in a call center environment, data entry clerk, general office clerk, hostess, and commercial
utility. I am advanced in computer technology and CPR certified.
Work History
VDP Home Health Care, LA FERIA, Texas
Data Entry Clerk (1999-2004)
Data entry work and general clerical. Wrote necessary memos for owner, performed inventory on
supplies, and completed front desk duties. (Answer phones, review time sheets before accepting from
providers etc.)
Teleperformance Int. EDINBURG, Texas
Customer Service Representative III/Floor Manager (2006-2009)
Answered phone calls associated with technical and quality problems, the objective was to resolve all
phone calls in a timely, yet professional manner.
Phone calls came from unsatisfied customers throughout the United States and some foreign regions,
resulting in easing customers’ bad experiences and keeping customer with the company.
After 8 months I was hand selected by Sales Manager, Zuni Gonzalez, to become an adjustment auditor,
later becoming Adjustment and within 8 months I filled the position Fraud Manager/Sales/Adjustment
manager, my responsibilities were:
Training every member of the call center (including payroll staff) on some product changes and updates
Creating a variety of forms, letters, reports and memos.
Organizing and maintaining office files and records.
Fine comb through all credits and adjustment given in the call center to ensure fraudulent activity was not
present.
EchoStar Communications, HARLINGEN, Texas
Customer Service Representative III /Floor Supervisor (2009-2012)
Being on the Loyalty Team, my duties were to de-escalate all irate customers wanting to terminate their
accounts by resolving, if not satisfying, customers’ problems and or concerns in a single interaction.
Keeping retention numbers low was our main goal. After being on the team for a year, I was then
promoted to become a PM Floor Supervisor.
Amazon.com, INDIANAPOLIS, Indiana
Warehouse Associate (2015-2016)

2. Knowledge of the methods and procedures used in receiving, sorting, and distributing products within the
warehouse. Ability to utilize personal computer systems, software, and applications to complete various
work tasks including sending e-mails, maintaining warehouse records, etc.
Education
Mercedes High School, Mercedes, Texas
High School Diploma
ComputerSkills
Typing Speed 70 Words per Minute
 Data Entry Terminal (PDT, Mainframe Terminal, etc)
 Email Software (Outlook, Thunderbird, etc)
 Internet Browser (Internet Explorer, Firefox, etc)
 Peripheral Devices (Scanners, Printers, etc)
 Personal Computers (Desktop, Laptop, Projector)
 Dentrix
 Microsoft Office (Word, Excel, PowerPoint)
Driver's License
Class C - Standard Driver's License