A presentation used in a f2f workshop for Extension agents on social media, including Facebook, Twitter, Flickr. This was the intro section. Most of the workshop was hands-on.

1. Social Media Training: Not Just for Chickens Elaine Edwards News Media and Marketing Leader K-State Research and Extension

5. Why social media? Flexibility Efficiency Scalability Multi-purposing Timeliness Relevancy Discoverability Collaborations

6. Define your Social Media Goals Drive people to website Build relationships Build educational content Be responsive/timely in meeting needs

7. … and more goals Be more relevant Get those outside of your organization talking about you Multi-purposing your work Energizing client base/community Establish support among community

8. Think about Key customer, client, community member Why would they care? Do you have ways for members of your community to interact, comment Is your information mobile accessible?

9. Expectations Transparency Sharing Attracting Experiential Learning Co-learning Co-creating

10. K-State Research and Extension communities/circles Commodity organizations K-Staters Farmers Universities Kansas Ag Businesses Researchers Big thinkers Extension Stakeholders Ag Media Communicators Media Gardeners

11. Youtube 1 SciencebasedinformationfromK-StateResearchandExtension 3 Flickr Slideshare Blogs 4 Supporting Social Media Platforms (Link, embed) Conversation spaces 4 Wherethepeopleare Twitter 4 Facebook 2

12. Facebook: The Connection Tool

13. FB Factoids • Facebook is a social networking service and website launched in February of 2004, operated and privately owned by Facebook, Inc. • As of June 2011, Facebook has more than 674 million active users – more than 149 million users in the United States alone. • According to the Nielsen Company, the average active social media user, logs in 19.2 times per month on Facebook, spending an average of 5 hours and 52 minutes on the site. • According to a study by StarcomMediaVest Group and Rubinson Partners, Facebook makes up 56% of all shared content (up from 45% in August, 2010) on the web. Facebook allows you to share your passion and conviction.

14. Personal, Groups, Pages

15. Easy as 1-2-3 Facebook marketing can be cost effective but it requires a lot of time, effort and a few passionate communicators to maintain a dialogue with your audience. Putting in the effort, your page will show your real interest in your audience. Don’t expect to get thousands of fans to your Facebook page within your first month, but set a realistic goal and try to make progress towards it every day.

16. Make your website social • Insert the Facebook image on your website home page and link it to your Facebook page. • Use the Facebook Activity Feed plugin to show your audience what their friends are doing on your website through likes and comments. • Link your Facebook page to Twitter. • Announce your Facebook page to email lists, meeting rooms, email signatures, flyers for events, presentations, websites, wikipedia ... • If you are addressing a live audience, encourage people to join your page via SMS. Facebook users can send a text message to 32665 (FBOOK) with the words “fan yourusername” OR “like yourusername” (without the quotes).

17. Create a vanity URL • The URL of your Facebook page is randomly generated until you reach a certain amount (currently 25) of fans, then Facebook lets you pick your own vanity URL. • If you are the administrator of the page, go to www.facebook.com/username/ to create a username for your page.

18. Invite People • Invite your Facebook friends to your page. You probably have your own friends on Facebook and odds are some of them are interested in the work you do. Send them a personal message inviting them to check out your organization’s Facebook page. • Create and promote giveaways to people that comment to a certain post of you. Because they have to “like” your page to comment, giveaways are likely to increase your fan base.

20. Fbsearch.us is a quick and easy way to search for content on Facebook by key types, for example, posts, photos, people, pages, groups, and events. It returns only “public” results so you won’t see everything, but it’s a good starting point. http://www.fbsearch.us/

21. Invite interaction

22. Another example: Photo contest

23. How often should you post? Try 5 to 10 times per week, and don’t forget weekends. Important to maintain social connection with your friends.

24. Give them a reason to like you Give your audience a reason to ‘Like’ your organization. Add content to your page your fans cannot get anywhere else. Keep the content varied, fun, and interesting. Think about exclusive videos, bonus material, bloopers, podcasts, tips, gifts, discussion threads, coupon codes, etc. Post good content Be social Engage and have conversations with friends/fans Be passionate Demonstrate energy

26. Tips • Include numbers in your titles and status messages. • Post on weekends as people tend to share more on the weekends. • Believe it or not – certain words get shared more. Good words are “why”, “most”, “world”, “how”, “health”, “bill”, ... • Write articles with a positive spin. • Write in plain English – as the complexity of a post increases, the number of times it gets shared decreases. • Include videos if possible.

27. • If you host events, be sure to take plenty of photos, load the photos to your Facebook page and tag the people on the photos. • Encourage fans to tag themselves. • This, again, pushes that photo and the link to your page out into the walls of your fans and their friends.

28. Tag Your Page Use the @ tag. As long as you like your own Facebook page, you can “@ tag” your page on your ownpersonal profile wall. Tag yourFacebook page by writing a personal status update. If Facebook does not automatically link to a friend’s name or page name, start typing the “@” symbol and the first few letters of your fan page name, and it will appear from a drop-down menu to select. This makes it an easy link that your friends can choose to click. This also can be done when you post messages on other people's walls or fan pages. But keep in mind to not just spam other pages.

29. What is Your Call to Action? ✓signing up for a workshop ✓signing up for a newsletter ✓signing up to become an advocate ✓making a gift ✓volunteering their time ✓buying a product

30. Stats and DataK-State Research and Extension

31. DemographicsK-State Research and Extension

32. What is Twitter? Micro-blogging service 140 characters or less Free History of: Twitter Graphic

33. What’s in it for you? Helps you write clearly, concisely. Gives you confidence in your work. Helps you understand your audience and what they are interested in. Provides community atmosphere. Provides a place for wit, humor, emotions.

34. @elainecarol

35. @kstatenews

36. The Twitter “What for?” Connect with Interested People Challenge/Ask questions Share Interesting Information Be Present at the Social Media Table Serve our Clients Track/Monitor Share Crucial Information

37. Easy, Simple, Saves time 140 characters Hashtags for sorting @ for direct contacting Direct messaging available

38. Tweeting Defined Tweet (both noun and verb): Posting or writing a 140 character message Handle: your twitter name Follow: Adding someone to the list of people whose tweets show up on your page Followers: People who add your twitter stream to their homepage Replies: When you send a tweet to someone directly

39. Definitions continued RT or Retweet: When you repost another person’s tweet, can often add text to personalize or give your spin DM or Direct Message: When you send directly to another user. They must follow you in order to direct message. Hashtag: Using the # symbol, a way for categorizing tweets Trends: What is popular on Twitter worldwide

40. Know what people are saying Twitter chatter Google Alerts Comments on Facebook/Youtube

41. Tools: Dashboards TweetDeck Seesmic Desktop Hootsuite

42. Use AddThis Button

43. Hashtag: #CESCValue

44. Lists: categorizing information

45. Building Relationships

46. Passion is the key to success • The “Chosen Social One” needs to have passion for the audience. • Your organization needs to understand that Social Media should not be just another task on your list of duties. • To be successful and social, it means for you to show passion for your audience every hour of the day, every day. • While you don’t have to be in the office all of this time, you must be prepared for passionate “chatter” from all angles and all times. • Keep in mind, people that like your page are your friends and advocates.

47. References This information is supplied with the understanding that no discrimination is intended and no endorsement by Kansas State University is implied: News • Social Media News – http://socialmediatoday.com • Facebook Marketing Statistics – http://www.checkfacebook.com • Nielsen Wire – http://blog.nielsen.com/nielsenwire/ • Facebook Resource – http://www.allfacebook.com • Techcrunch – http://techcrunch.com • socialbakers – http://www.socialbakers.com/ Tools • Facebook Applications – http://www.involver.com • Facebook Applications – http://fanpageengine.com/ • Facebook Plugins - http://developers.facebook.com/docs/plugins/ • Facebook Vanity URL - http://www.facebook.com/username/ • Facebook Link to Twitter - http://www.facebook.com/twitter/ • Static FBML 2011 - https://www.facebook.com/apps/application.php? id=225821460764691 • Hootsuite - http://hootsuite.com/ • TweetDeck – http://www.tweetdeck.com/ http://www.readwriteweb.com/biz/2011/03/despite-living-online-teenagers-dont-like-companies-on-facebook.php Ohio Farm Bureau Social Media Guidelines http://ofbf.org/media-and-publications/social-media/ http://blog.eloqua.com/eloqua-social-playbook/

48. This presentation developed from:“Secrets of a Successful and Effective Facebook Page,” Peter Tögel, Clemson University, July 2011. “Social Media Brownbag,” Developed for Kansas State University, March 2011 by Elaine Edwards (elainee@ksu.edu)http://www.slideshare.net/elainecarol This presentation is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License.