OpenText Extended ECM for Microsoft Dynamics 365 enables intelligent enterprises to transform sales, marketing, customer and field service automation by securely integrating content services into business processes. It delivers a complete set of content services to enrich Dynamics 365 business process flows and enable seamless customer engagement. Specifically, it provides tight integration with Dynamics 365 Customer Engagement modules through features like business workspaces, automation, templates, single sign on, dashboards, and case management.