Microsoft Dynamics 365: is an intelligent business management software bundling ERP, CRM, and HCM products alongside Power BI reporting functions.

1. The Capabilities of Microsoft
Dynamics 365 | Web Synergies

2. The Capabilities of Microsoft Dynamics 365
Why Microsoft?
There are several reasons why Microsoft is the preferred choice In
Business Solutions for companies worldwide. Let’s see what some of
the important ones are:
Innovation - Microsoft is consistently one of the heaviest investors in
R&D among global software and computer service companies.
Microsoft Business Applications deliver superior user experiences that
make employees feel like the technology is working for them, and not
vice versa.

3. The Capabilities of Microsoft Dynamics 365
Cloud First - Microsoft was the pioneer of running operations on the
cloud, and it remains strongly committed to this approach, with their 3-
cloud investment which includes Azure, Dynamics 365, and Office 365.
Reliable - In Microsoft’s own words - “If we can’t protect people’s
privacy, we don’t deserve their trust.” They live up to this statement by
providing top-of-the-line data security, privacy, and compliance.
Open - Microsoft Dynamics 365 workloads are so incredibly
customizable, open and flexible that they can be tailored to suit every
organization’s specific needs, no matter how unique.

4. The Capabilities of Microsoft Dynamics 365
Seamless Integration - The Microsoft Business stack can be
seamlessly integrated with several applications, including proprietary
legacy technologies that many companies are already using. The ability
to seamlessly integrate means that companies don’t have to spend lots
of time, energy, and money in connecting new solutions to existing
systems.
Trust - Microsoft is consistently recognized as best-in-class by
international rating agencies like Forrester, Gartner, and IBC. They
have gained the trust of over 90% of Fortune 500 companies, and
millions of small businesses worldwide.

5. The Capabilities of Microsoft Dynamics 365
Microsoft Dynamics 365 for Customer Service
Microsoft Dynamics 365 offers businesses multi-channel tools to
engage with their prospective and existing customers. It includes tools
for self-service or self-care portals, and also tools for community
engagement and support agents.
Microsoft Dynamics 365 for Field Service Management
Microsoft Dynamics 365 can be used for the proper planning and
scheduling of resources, managing contracts & inventory, gaining
valuable insights into the internet of things - connected products and
customer communication tools.

6. The Capabilities of Microsoft Dynamics 365
Microsoft Dynamics 365 for Finance & Operations
Another essential feature is the financial management capability, which
includes all the necessary reporting and analytics tools. It also offers
manufacturing tools for production planning, project management, cost
management and scheduling. Users also get access to warehouse and
inventory control tools for optimum supply chain management.
Microsoft Dynamics 365 For Marketing
Microsoft Dynamics 365 seamlessly links up the Dynamics CRM with
Adobe Marketing Cloud to deliver campaign management capabilities,
and personalised marketing tools that cater to every organization’s
unique needs and audiences.

7. The Capabilities of Microsoft Dynamics 365
Microsoft Dynamics 365 for Project Service Automation
With Microsoft Dynamics 365, businesses can automate project
planning, resource scheduling, time and cost management, and service
analytics all in one go.
Dynamics 365 for Retail
Retail businesses can combine store and employee management,
business tools, merchandise management and operational insights with
ease.

8. The Capabilities of Microsoft Dynamics 365
Microsoft Dynamics 365 for Sales
The sales module of Microsoft Dynamics 365 provides clear insights
into prospective customer sources, sales productivity and performance
metrics, and personalisation of service and customer engagement data
on platforms such as Magento and Shopify.

9. Conclusion:
Consult with our team of experts today to fully understand how
customized Microsoft SharePoint solutions can benefit your business.
Web Synergies is fully committed to providing clients with unique high-
value technology solutions that are built around each organization’s
particular needs and preferences.

10. Thank You