Eric C. Adams is a senior-level operations manager with extensive experience in customer service, leadership, security, and business development. He has over 10 years of experience managing multiple retail stores and restaurants, developing employee training programs, and increasing sales. Adams also has a background in security investigations and served in the United States Marine Corps and as a volunteer firefighter, developing skills in emergency response, security procedures, and protecting assets. He aims to establish loyal customer bases through excellent service and strategic marketing.

1. ERIC C. ADAMS SENIOR-LEVEL OPERATIONS MANAGER
Visionary ~ Security Conscious ~ Due Diligence ~ Leadership
Innovative executive with extensive experience developing positive customer experiences to promote business and
establish loyal customers. Proven leader with a history of developing teams devoted to providing excellent customer
service and work toward a common goal to increase sales and profitability. Analytical strategist skilled in successfully
navigating corporations and establish successful product and service marketing. Collaborative communicator
continually focused on building relationships and promoting synergy across business lines and global units to drive
positive change, cohesive, comprehensive business approaches and enhanced profitability.
Areas of Expertise include:
Multi-Site Management Leadership Project Management
Training & Development Relationship Building Customer Service
Business Development
Accounting Principals
Marketing
Conflict Resolution
Presentations
Security
EXPERIENCE & NOTABLE CONTRIBUTIONS
THE UPS STORE • Merrick, NY & Long Beach, NY• 2011 - Current
MULTI-SITE STORE MANAGER
Oversee the daily operations of 2 retail stores, ensuring excellent customer service is provided always, and managing the local
marketing and displays for the location.
CONTRIBUTIONS & PROCESS DEVELOPMENT:
•Recruit and train employees, providing insight into customer service and performing evaluations to identify areas where
further training or counseling is necessary.
•Prepare the annual budget for the store, allocating resources to staffing and expenditures, and establishing realistic sales
goals to achieve.
•Develop rapport with customers to identify the changing needs and requirements, and create a loyal customer base.
•Facilitate regular employee meetings to discuss profits and loss and provide enhanced training.
•Establish appropriate employee scheduling to meet customer demands.
•Maintain inventory, assessing the customer needs versus stock amounts, and processing orders based upon need.
KEY ACCOMPLISHMENTS:
•Create email and postal mail correspondence with customers and vendors to respond to inquiries, address concerns, and
establish successful partnerships.
•Design outdoor and indoor advertising for the location, creating strategic marketing plans and evaluating efforts to
determine if changes or adjustments are necessary.
•Successful increased market share with a 60% new business referral rate.
BELLMORE FIRE DEPARTMENT • 2012 - Current
VOLUNTEER FIRE FIGHTER
Serve the community by responding to situations that range from life-threatening emergencies to routine requests for
assistance. Closely follow an established policies and procedures guide for emergency responses to preserve and protect lives
and maintain safety while assisting others.
KEY ACCOMPLISHMENTS:
•Highly trained in fire suppression, emergency medical aid, hazardous material response and building inspection.
JDC SECURITY INVESTIGATIONS • 2014 - Current
SECURITY SPECIALIST
Ensure security for client locations, securing entryways, verifying visitor credentials, and conducting security inspection walks
to monitor physical security for the building.
CONTRIBUTIONS & PROCESS DEVELOPMENT:
•Provide risk assessment to determine threats in security and safety for locations, making recommendations to correct
issues, and following up to ensure the safety of all employees or residents.
Merrick, NY  516.300.2793  eric09adams@gmail.com

2. Merrick, NY  516.300.2793  eric09adams@gmail.com

3. SOUTH SHORE RESTAURANT • Little Neck, NY • 2013
ASSISTANT STORE MANAGER
Provided training and leadership to restaurant staff, evaluating performances and ensuring all customers received excellent
service. Managed daily operations, overseeing the handling of cash and charges, and providing direction to all servers and
staff to create positive customer experiences.
CONTRIBUTIONS & PROCESS DEVELOPMENT:
•Presented a positive representation of the restaurant as a team leader, effectively resolving conflicts, and delivering a high
level of service.
•Monitored food preparation to ensure it exceeded standards in quality and sanitation.
•Solicited customer feedback to identify and resolve any challenges in the staffing, menu, food preparation or building.
AMC THEATERS • Garden City, NY • 2010 - 2011
GENERAL MANAGER
Maintained a positive entertainment experience for all customers by providing excellent customer service, directing, and
evaluating team members, and overseeing the daily operations of the theater.
CONTRIBUTIONS & PROCESS DEVELOPMENT:
•Monitored the food and beverage area to ensure all stock was stored safely, rotated out, and served properly.
•Recruited and trained associates, ensuring they retained knowledge of all company policies and procedures, and evaluating
them on customer service and work ethics.
•Encouraged a teamwork environment to increase employee retention and ensure a positive workplace.
•Oversaw the scheduling and expenditures for the location, ensuring adherence to the budget and maintain staffing levels
that were appropriate to customer demands.
UNIONDALE FIRE DEPARTMENT • Uniondale, NY • 2010 - 2011
VOLUNTEER FIRE FIGHTER
Trained in emergency response and rescue techniques, utilizing skills to respond to calls for life-threatening incidents.
CONTRIBUTIONS & PROCESS DEVELOPMENT:
•Maintained a current knowledge of rescue and response policies and procedures to establish safe perimeters during each
incident response.
UNITED STATES MARINE CORPS • Quantico, VA • 2008 - 2010
SECURITY FORCES (8154)
Planned and conducted offensive infantry tactics, establishing security perimeters, and developing plans to protect assigned
assets. Patrolled and secured installations and facilities, monitoring area security and offering protection to personnel and
locations. Received training in security, weapon handling, and hand-to-hand combat.
STARBUCKS • Garden City, NY • 2007 - 2008
SHIFT SUPERVISOR
Assisted the store manager in providing leadership and guidance for the operation of the store, delegating tasks to team
members and ensuring positive customer experiences to establish a loyal consumer base.
CONTRIBUTIONS & PROCESS DEVELOPMENT:
•Worked to anticipate customer needs, communicating these to the management and implementing changes to create an
efficient workplace.
•Maintained security, monitoring the entrance and interior to ensure a safe and healthy environment.
•Proactively resolved conflicts, identifying the root causes, and determining solutions beneficial to each party to create a
positive work and customer experience.
CERTIFICATIONS
NYS SECURITY LICENSE
NASSAU COUNTY FOOD MANAGEMENT
Merrick, NY  516.300.2793  eric09adams@gmail.com