food and beverage management

1. RAAFAT MOKHTAR
Abha, saudi arabia raafatmokhtar@icloud.com
+966548580915
Dedicated and organised Operations Manager and effective leader with over 5 years of experience
using proven planning and support initiatives to cut costs, streamline operations and increase
productivity. Decisive and resourceful team builder versed in sales, management, and process
improvement. Possess in-depth industry trend knowledge and shifts to offer valuable insights on
opportunities for new growth and business expansion. Effective and loyal cross-functional
communicator and problem solver seeking to leverage background into operations or property
management role with growing organisation.
Professional
summary
OPERATIONS MANAGER, 01/2018 - Current
Food Development Company , Abha, 'Asir Region Saudi Arabia
RESTAURANTS MANGER , 01/2015 - 01/2017
Food Recourse Company , abha, Saudi Arabia
Work history
Generated daily operations reports, presenting findings to key stakeholders and identifying
targeted improvements.
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Grew customer bases significantly by accurately identifying needs to deliver relevant services.
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resourcing and inventory management.
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Achieved maximum performance across safety, maintenance and production metrics.
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Led cross-functional communication initiatives to improve operational efficiencies between
departments.
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Collected regular customer and employee feedback, interpreting findings to enable corrective
action.
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Supported company growth by working constructively with sales team members, generating
new business opportunities.
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Monitored project schedules to ensure delivery met budget and timeframe targets.
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Controlled operations costs in line with budget targets, substantially reducing excess spending.
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Developed, recommended and implemented strategies to improve employee work quality and
speed.
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Proactively managed risk through strict implementation of company policies, applying
reparative action as required.
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Reduced operations costs and headcounts to significantly increase department profitability.
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Interfaced with clients to determine marketing and design vision, defining strategic scopes of
work and delivery schedules.
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As restaurant manger in Saudi Arabia in asir in food resource development company
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Maintained safe working and guest environments, reducing injury and incident risks.
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Conducted health, safety and sanitation process evaluations, immediately identifying and
remedying violations.
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Aided manager in sales growth strategies.
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Organised special events and functions, including receptions, parties and corporate lunches.
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Delivered in-depth training to customer-facing staff, promoting strong service performance.
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Devised team building activities to engage staff in upselling, consistently meeting revenue
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2. RESTAURANTS MANAGER, 03/2013 - 06/2015
Movenpick Anwar Al Medina, al medina al Munawara, Saudi Arabia al medina al Munawara
SERVICE MANAGER , 02/2011 - 06/2013
Red Sea Hotels Sharm El Sheikh- Ghazali Beach, Sharm el sheikh, egypt
RESTAURANTS AND BARS MANGER , 01/2009 - 03/2011
Red Sea Hotels Sharm El Sheikh- Ghazala Beach, Sharm el sheikh , Egypt
targets.
Effectively managed payroll and HR processes, including paperwork completion for new hires
and terminations.
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As restaurant manger in Saudi Arabia in Movenpick - Anwar al medina
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Oversaw food preparation and monitored safety protocols.
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Maximized quality assurance by completing frequent line checks.
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Trained staff on proper cooking procedures as well as safety regulations and productivity
strategies.
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Reduced inaccuracies by carefully counting cash and keeping meticulous records of
transactions.
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Reduced health risks and safety hazards by preparing beverage products consistently while
creating cleaning schedules, restocking items and sanitizing equipment to adhere to health
department standards.
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Kept facility compliant with health codes, sanitation requirements and license regulations,
alleviating potentially heavy fines.
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Developed unique events and special promotions to drive sales.
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Helped general management develop prices based on inventory costs and portion sizes.
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Motivated staff to perform at peak efficiency and quality.
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Built firm but respectful relationships with staff, leading by example and providing continued
encouragement for high levels of motivation and satisfaction.
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Coached and mentored new team members to provide high-performing staff for optimum
productivity.
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Maximised profitability, promoting services at relevant conferences, workshops and meetings.
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Implemented staff development programmes to improve morale, reducing staff turnover by
80%.
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Guaranteed staff and visitor safety by supervising and scheduling facilities maintenance.
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Inspected preparation and storage equipment regularly to assess function and maintain
performance for cost-effective, safe operations.
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Sought out and implemented methods to improve service and team performance, boosting
business sustainability with continuous enhancements.
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Coordinated optimal guest relations from initial contact through final check-out to boost
satisfaction and brand loyalty.
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Spearheaded regular maintenance and repair operations to keep building and equipment in
peak condition.
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Led and directed team members on effective methods, operations and procedures.
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Conducted health, safety and sanitation process evaluations to identify and remedy any
violations immediately.
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Quickly identified problem situations and skillfully resolved incidents to satisfaction of
involved parties.
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3. RESTAURANT & BAR MANAGER, 07/2007 - 12/2009
Movenpick Jolie Ville, Sharm el sheikh , Egypt
ASSISTANT RESTAURANT & BAR MANAGER, 02/2006 - 01/2007
Queen Sharm , Sharm el sheikh, Egypt
HEAD BARTENDER, 02/2005 - 12/2005
Pacha Sharm El Sheikh, Sharm el Sheikh, Egypt
As restaurant manger in Movenpick juli vaill Sharm el sheikh
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Counted and monitored food stock and supply levels to reorder when quantities ran low.
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Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
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Cleaned walls, fans and drains in bakery coolers, display cases and work area.
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Replenished condiments, coffee, other beverages and general supplies while maintaining
cleanliness of service areas.
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Placed orders by listening to customers, documenting selected menu items, substitutions and
add-ons.
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Kept all serving areas spotlessly clean for optimal hygiene levels and consistent customer
satisfaction.
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Maintained outstanding levels of politeness for professional, personable customer service.
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Prepared refreshments and packaged orders, ensuring correct items & continued quality
standards.
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Performed detailed quality control inspections on outgoing orders to maintain first-class food
standards.
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As ass restaurant manger in golden Sharm hotel in Sharm el sheikh.
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Handled cash and customer data in line with company guidelines.
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Improved customer experience through exceptional service.
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Accomplished experience in front of house, waiting and bar work.
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Positively impacted customers and team members with can-do attitude.
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Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen
environments throughout service shifts.
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Verified adequate levels of produce and ingredient supplies, restocking low items to maintain
kitchen operations.
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Cleaned and organised kitchen stations with meticulous care and precision, promoting team
efficiency.
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Collaborated effectively with kitchen and front-of-house restaurant staff to appropriately meet
bespoke customer needs.
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Learned Sous Chef and Line Cook work tasks, providing skilled backup for diverse kitchen roles.
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Contributed to establishment winning numerous awards by delivering excellent client service.
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Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target
service timeframes.
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Maintained plentiful bar stocks, replenishing daily and as necessary to ensure operational
readiness.
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Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
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Maintained in-depth bar and menu item knowledge, providing expert recommendations to suit
guest taste.
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Drove sales by devising and promoting unique events, seasonal specials and promotional
offers.
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Verified guest membership ahead of bar entry, checking in and processing relevant payments
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4. SENIOR CAPTAIN, 01/2003 - 04/2004
Club Calimero Akassia Swiss Resort, marsa alam, Egypt
RESTAURANT CAPTAIN, 02/2002 - 01/2003
Utopia Beach Club, marsa alam , Egypt
Greet and seat guests proactively. Present guests with the menu and inform them about the
specials of the day, promotions and/or menu changes if any etc. Give suggestions and also try to
upsell where applicable. Take orders from the guests and to take note of any special
requirements.
ASSISTANT CAPTAIN, 03/2001 - 11/2002
Shams Alam Hotels , marsa alam, Egypt
Greet and seat guests proactively. Present guests with the menu and inform them about the
specials of the day, promotions and/or menu changes if any etc. Give suggestions and also try to
upsell where applicable. Take orders from the guests and to take note of any special
requirements
WAITER, 01/2000 - 02/2001
Shams Alam Hotels , marsa alam, Egypt
responsibilities include greeting and serving customers, providing detailed information on
menus, multi-tasking various front-of-the-house duties and collecting the bill.
for additional guests.
Interacted with team members, encouraging each to be outgoing and offer excellent service to
customers.
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Kept guest areas clean, removing trash and dirty dishes.
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Performed comprehensive checklists prior to takeoff to reduce possible safety issues.
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welcoming the guest and improve upselling .
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Skills Inventory control
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Process improvement
strategies
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Global and strategic
sourcing
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Policies and procedures
implementation
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Change management
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Quality compliance
procedures
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Relationship building
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Maintenance planning
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Profit and loss analysis
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Business process
re-engineering
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Dear Inventory
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Lean methodologies
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Mergers and acquisitions
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Product inspections
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Communication
improvements
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Freight and logistics
expertise
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Consensus building
techniques
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Solutions development
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Multi-site operations
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Oracle database
management
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Contract Management
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Personable
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Warehouse operations
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Resource planning and
allocation
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Advertising background
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Productivity improvement
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5. knowledge
High-pressure
environments
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Financial and cash flow
analyses
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Cost reduction and
containment
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Multidisciplinary
collaboration
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Manufacturing expertise
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FMCG expertise
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specialist
Contract Review And
Recommendations
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Cost Reduction Strategies
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Supply Chain Distribution
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Supply Chain Management
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Team Leadership
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INTERMEDIATE FOOD HYGIENE CERTIFICATE IN
2019
DIGTAL AND ACTUAL MARKTING IN
2018
FIRST AID CERTIFICATE IN
2018
IN KITCHEN AND MENUS WORKSHOP IN
2017
2015
. DIGITAL ADVERTISING IN
MASOUD
RAAFAT MOKHTAR - 2014
FOOD SAFTEY
CERTIFIATION CUSTOMER
2011
CERTIFIATION RESTAURANT INVENTORY MANAGEMENT IN
MICROSOFT TESTING TRAINING OFFICE IN
2010
COURSES IN HACCP AND HAIGIN IN
2008
ICDL CERTIFICATE IN
2007
Education
Accomplishments IN:, FB :, Twitter:, An enthusiastic manager
with drive, determination and a proven
ability to ensure that a restaurant operates
efficiently and profitably
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Having a track record of maximizing guest
satisfaction and profitability whilst
maintaining high standards of food and
service and also present a positive and
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6. fashionable image of the business
Extensive knowledge of the hospitality
industry, it's working practices, recruitment,
pay, conditions of employment and diversity
issues
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Now looking for a new and challenging
managerial position, one which will make
best use of my existing skills and experience
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Hank you very much effort
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Y blogger : https://plus.google.com
/+raafatmokhtar
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Additional
Information
DUTIES AND RESPONSIBILITIES: +966560814152 & +966548580915
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Ensuring the highest standards of food and beverage service. Keeping control of food and labor
costs. Ensuring Health & Safety and also hygiene procedures & standards are maintained.
Having an in-depth knowledge of all menus. Responsible for recruiting, training & developing
restaurant staff. Dealing with and resolving customer complaints. Maximizing all business
opportunities to drive sales. Communicating with the kitchen staff to ensure efficient food
service. Advising customers on wine selection. Liaising with the Head Chef to discuss and
develop the menu. Overseeing client bookings & reservations. Organizing the daily and weekly
rotas for the Restaurant's staff. Purchasing stock, supplies and negotiating best prices with
trade suppliers Ability to create a great atmosphere & be a inspirational host. Monitoring sales
and then writing informative reports for the restaurant owners and anther administration .
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Languages English, German, Italian: Native language
A1
Arabic:
Beginner