The document is a curriculum vitae for Melissa Newell summarizing her work experience and qualifications. She has over 15 years of experience in hotel and restaurant management, including roles as Front Office Manager, Deputy General Manager, and Receptionist at various hotels in Ireland. Her experience also includes positions in stock control, office management, and sales management. Her CV highlights her strong communication, customer service, and organizational skills.

1. Curriculum Vitae
Melissa Newell
5 Avondale Court
Ballina
Co. Mayo
Ireland
00353 85 117 8425
mellynewell1976@gmail.com
D.O.B 21/02/1976
Work Experience
Front Office Manager/Yield Manager
Mount Falcon Country Estate Foxford Road, Ballina, Co. Mayo
September 2013- November 2014
•Overall responsibilities included but were not limited to operations at Front Desk, Reservations, Spa sales,
Accounts Receivable & Yield management, also part of the Sales and Marketing team in an effort to increase sales.
•Growing revenue by utilizing revenue optimization in order to maximize the Hotels performance versus it’s
competitor set and/or budgeted targets
•Responsible for intelligent room and lodge allocation.
•Recruited, trained, retrained receptionists, reservationists, night team and day porters
•Responsible for submitting payroll and weekly rota in keeping with department budgetary requirements
•Liaised closely with all departments in order to maintain effective communication of information
•Reservations and updating packages and pricing aro website, third party websites and supplying new packages for
Manor House group.
•Accounts receivable for third party websites and commissionable agent and tour operators.
Receptionist/Assistant/Front Office Manager/Deputy General Manager
Ice House Hotel The Quay, Ballina, Co. Mayo
July 2009 – August 2013
•Responsibilities include but are not limited operations at Front Desk, Reservations, Housekeeping, Spa sales,
Accounts Receivable and HR. I shared the Maintenance responsibilities with the GM. I worked closely with our
Sales and Marketing team and Wedding coordinator in an effort to increase sales.
•Responsible for operations when the GM is off.
•Providing consistent, warm and friendly Customer service
•Created reports for front office which were used to help formulate marketing and sales strategies
•Recruited, trained, retrained receptionists, night team and day porters and Housekeeping manager
•Responsible for submitting payroll and weekly rota in keeping with department budgetary requirements
•Ordering Cost effective stock for the Hotel
•Liaised closely with all departments in order to maintain effective communication of information
•Reservations and updating avvio website, third party websites at nights and weekends, Maintained Facebook
page and postings
•Accounts receivable for third party websites
Restaurant Supervisor
O’Grady’s Kitchen, Seven Kings, Ilford, Essex

2. March 2008 - June 2009
•Responsible for hiring, training and supervising staff while striving to maintain and improve customer service
•Designed new menus and flyers using Microsoft publisher and liaised with local Newspaper to promote new
aspects of restaurant
•Take reservations, and organising restaurant for functions, parties and funerals.
•Promote new events and menus through cold calling and bulk mailing.
Stock Control
Tesco, Market Square, Ballina, Co. Mayo
August 2007 - January 2008
•Responsible for stock control for all departments in store including counting, recalculating and re-ordering stock
•Processed daily reports for each department indicating sales, waste figures and delivery documents
•Reduced short date items and ensured rotation of incoming goods
•Set up weekly and monthly store specials using references from main central office
•Answerable for stock levels and waste management at weekly managerial meetings
Office Manger
CDK Management, Bronx, NY
Mar 2006 – July 2007
•Managed and controlled all correspondence from tenants, through mail, phone & internet
•Supervised building superintendants by setting up daily work/repair schedules.
•Analysed companies productivity thus helping to reduce costs and improve effectiveness
•Responsible for all accounts payable and receivable for seven 40-60 apartment buildings
•Liaised with company legal counsel with regard to Tenant court dealings and evictions
•Maintained mortgages, insurances, violations and permits on all buildings.
•Responsible for all cash and cheque deposits
Sales Area Manager
Food Ireland, Bronx, NY
July 2000 – February 2006
•Responsible for maintaining customer base and establishing new business by store visits, internet searching and
heavy phone dialogue
•Order input for next day delivery, preparation of back orders.
•Managed accounts receivable and answerable to monthly sales and accounts receivable targets.
•Prepared monthly status reports to present to management
•Augmented sales through creation of monthly specials including working closely with warehouse personnel to
reduce quantities of short-dated items
•When necessary helped warehouse personnel fulfill internet orders and made deliveries if necessary on regular
orders
Front Office Manger/Housekeeping
Seacoast on The Towne, Bronx, NY
June 1997 – April 2000
approx 8 months each year
•Managed and controlled front desk operations encompassing Guest Tracker Software Systems
•Recruitment and training for new staff
•Prepared rota and payroll.
•Negotiated the purchase of cost effective supplies.
•Implemented company policy while dealing effectively and efficiently with customer queries and complaints

3. •Provided customers with information on surrounding areas and islands, thus developing customer relations and
repeat business
Professional Skills
•Establishing and maintaining a good rapport with customers with the help of good communication skills
•Ability to motivate employees by positive thinking, organizing programs and incentives
•Detail orientated and good ability to multitask
•Friendly nature and good organisational skills
•Ability to develop marketing initiatives
Education
Certificate National Certificate in Legal Studies
September 1994 - June 1997 Waterford Institute of Technology
Waterford, Ireland
Subjects Taken Including Basic law, Accounting, Management, IT and
Typing
Achievements
Member of Ballina Salmon Festival Committee 2009-2011
Tag Rugby winners 2009-2010
W.I.T Student Class Representative 1994-1997; President of W.I.T Law Society 1996-1997 receiving an award for
the most improved society the year at annual awards ceremony.
Avid Member Women’s Basketball Team 1994-1997.
Hobbies & Interests
I enjoy reading, walking and the cinema
References
Available on request