This document discusses improving the EP LEAD program by focusing on the customer experience of EPs. It suggests conducting a GAP analysis to understand differences between what is promoted and provided. The core values of AIESEC including leadership, skills building, and self-discovery are outlined. EP LEAD aims to provide an inner journey of self-reflection and an outer journey through internships. Goals for EP LEAD include preparing EPs, tracking goal fulfillment during internships, and conducting debriefing and reflection after. The document recommends promoting development benefits and preparing educational materials for EPs and local teams.

1. EP LEAD
Flow and informations

2. Flow
 GAP
promoted-provided analysis
 Core value of AIESEC
 Idols and characteristics
 Inner and outer journey of leadership
 EP as a customer – selling experience
 EP LEAD in context
 Goals of EP LEAD

3. GAP analysis
 Discussion
what do we provide?
 Question what do we promote?
 What
is difference between provided and
promoted?
 Is
this GAP connected with unsatisfaction
of EPs?

4. Core value of AIESEC
 Leadership
and personal skills
 Building values
 Self-discovery
 Soft-skills

5. Leadership

6. Leadership
 First
I need to be able lead myself
 Then if I am able to communicate my
goals I can perceive others to follow me

7. Role of AIESEC
 „Experience
 Provide
is understood life situation.“
customers by challenging life
situation and help them to understand it.

8. Inner and outer journey
 Outer



New people
Foreign environment
Challenges in work
 Are

journey (internship)
we able to provide it?
Yes

9. Inner and outer journey
 Inner



Introspection
Reflection
Value building
 Are

journey
we able to provide it?
Yes

10. Inner and outer journey

11. EP LEAD in context
 EP
LEAD provides EPs with inner and outer
journey



1) Inner part – self-discovery, goal setting
2) Outer part – internship and fullfiling goals
3) Inner part - goal fullfilment check,
reflection and value generation

12. EP as a customer

13. EP as a customer
No change in processes – just customer-centric approach
 Selections

We search for their needs and if we can
fullfil them by our products (not only X)
 Preparation



(EP LEAD and OPS)
Set most desired goals
Set way how to fullfil them
Prepare EP for life abroad

14. EP as a customer

Internship (from home entity side)



Tracking of goals fullfilment
Finding way to reach them
Debriefing




Feedback for experience
Reflection – goal check
Self-discovery and value generation
Need check

We search for unsatisfied needs and if we can
satisfy them

15. Must does
 Mindset


Talk about it in your EB, functional are
Define goals, show sense
 Promotion


Meet with PRs, give them clear defined
profile of people you want and way you
want to promote internships
Promote „Development benefits“

16. Must does
 Prepare
education for Eps
 Prepare education for your OGXes
 Taks
force (Martin, Šárka, Mára) will
prepare handouts and manuals and
outlines for EP LEAD session – till SprinCo
2014