Presenter: Ed Burns, Course Developer and instructor in Business Process Management, University of Toronto. This month Course developer and instructor Ed Burns will join us from the University of Toronto to explore simulation as a key teaching tool for Business Process Management Courses. During the workshop Ed will provide insight into how he gets professional students using SIMUL8 in under 40 minutes. He will also discuss why he teaches simulation and how he sees it being used by his students in real world situations.

1. Integrating Simulation
into the Classroom
Ed Burns

2. SIMUL8 Corporation | SIMUL8.com | info@SIMUL8.com
1 800 547 6024 | +44 141 552 6888
Presenter: Ed Burns
• University of Toronto Instructor
• Rotman & Schulich MBA Instructor,
Adjunct Prof. in Operations Management
SSB
• 25+ years experience in Operations &
Business
• Leading Internal Consultant
• CEO Manufacturing, VP Services

3. SIMUL8 Corporation | SIMUL8.com | info@SIMUL8.com
1 800 547 6024 | +44 141 552 6888
Agenda
• Teaching BPM at University Toronto
• Why SIMUL8 in the Classroom
• Using SIMUL8 in under an Hour
• Getting to Aha! Moments
• Q & A

4. SIMUL8 Corporation | SIMUL8.com | info@SIMUL8.com
1 800 547 6024 | +44 141 552 6888
BPM Certification
• U of T’s Certificate in BPM has 3
components;
1. Foundations of BPM
2. Tools And Techniques of BPM
3. “Organization” aspects of BPM

5. SIMUL8 Corporation | SIMUL8.com | info@SIMUL8.com
1 800 547 6024 | +44 141 552 6888
Typical Students
• Operational managers/process managers
• Business managers/process owners
• Process improvement practitioners
• IT developers
• Consultants of all varieties

6. SIMUL8 Corporation | SIMUL8.com | info@SIMUL8.com
1 800 547 6024 | +44 141 552 6888
You Tell Us
Where did you learn process analysis?
1. In College
2. On the Job
3. Professional Courses
4. Self-Taught
5. Other

7. SIMUL8 Corporation | SIMUL8.com | info@SIMUL8.com
1 800 547 6024 | +44 141 552 6888
Challenges of Course Design
Needed to include Queuing,
without overwhelming students with theory
Looking for power without “too much math”

8. SIMUL8 Corporation | SIMUL8.com | info@SIMUL8.com
1 800 547 6024 | +44 141 552 6888
Why Add Simulation
• Insights you don’t get with static formulas
• Accessible to a wide audience
• Visually appealing
• “What If” testing
• Power and speed

9. SIMUL8 Corporation | SIMUL8.com | info@SIMUL8.com
1 800 547 6024 | +44 141 552 6888
Teaching Process
1. Process map in Visio.
2. Add process parameters.
3. Analyze process performance.
4. Live in class: Build process in SIMUL8.
5. Reconcile SIMUL8 and Static results.
6. Add variability to simulation.

10. SIMUL8 Corporation | SIMUL8.com | info@SIMUL8.com
1 800 547 6024 | +44 141 552 6888
Lessons Learned in the Classroom
• May process professionals and IT folks think
they understand operational aspects of process
already …. they usually don’t;
– “it’s not what youse know youse don’t knows….” (
Yogi Buerra.)
• Start with a simple process.
• Teach process fundamentals before simulation.
• Get the process working and generating
believable results
• Validate & test before adding variability, and/or
more complexity

11. SIMUL8 Corporation | SIMUL8.com | info@SIMUL8.com
1 800 547 6024 | +44 141 552 6888
Save the Date!
May 19th, 2015
Downtown Toronto
Process Management & Redesign
Healthcare-Specific
Tools, Techniques, and Technology

12. SIMUL8 Corporation | SIMUL8.com | info@SIMUL8.com
1 800 547 6024 | +44 141 552 6888
We Want Your Suggestions!
Please forward any topics you
would like to see covered to:
brittany.h@simul8.com
Continue the discussion on
SIMUL8 in Health – LinkedIn Group