1) End user computing is an increasing phenomenon where end users such as managers and knowledge workers develop their own applications to meet information needs, as IT departments are often unresponsive. 2) This gives rise to both benefits like more responsive systems and risks like redundant resources, poor system design, and security issues. 3) The CIO role is important to manage information resources, build partnerships, improve processes, and provide reliable services while communicating in business terms.

1. 06/06/2012
Goal
• Addressing End User Computing as Increasing
Phenomenon
• Different kind of activities, cases and End User
Computing problematic.
End User Computing • Dialogue, how to face End User Computing
Phenomenon in Information Age • IT Specialist manage IT Dept.
Five Main Resources Information Resources
• Hardware
• Human • Software
• Material
• Machines
– (including facilities and energy)
• Money
} Physical
•
•
•
•
IT Specialist
The USERS
Facility
Database
• Information (and data) } Conceptual • Information and data itself
1-3
Personal Information System Information System in Group
Data/
Information
 Hardware  User
 Data Base
Guidance …
1. …
INPUT Y 2. …
X = Y + 10 ^ 5 3. …
PRINT X
 Software  Procedur
Data and
Networking
1

2. 06/06/2012
End User Computing (EUC) as
The End Users
• End User : End user or client, who uses the
phenomenon
system information or information generated by • Environment that stimulate the user to
information systems. Within organizations, resolve their own problems directly for
internal users can be classified into (Ebert dan
Griffin, 2003): information needs.
• Staff • User such as managers, accountants
• Low Level Manager and internal auditors, develop their own
• Middle Level Manajer applications and use 'computer' as an
• Top Level Manajer advisor or 'specialist' based on
• Knowledge worker 'knowledge' of their own
How Good End User is? - Example The reason of EUC growth
• They can create powerful application
using OAS • IT Department less responsive in serving
end user for information needs
• They can manipulate OAS as ‘real
database’ that you can’t imagine • The tendency of PC and hardware
support are getting cheaper and can be
• They can do programming just using
connected easily to a server database
OAS
(ODBC)
• Let see the example 
• Availability of software which is more
easily used by end users
FACT Continue...
• Although the company had to • Tunnel Between 'User’s Data' to
accommodate enterprise-scale Information System and otherwise
information systems, there are many other pose a burden for the Department. IT.
areas that have not been and is not • The need for synchronization,
covered by the IT Dept the User's Adjustment, requests some data from
specific needs. information systems to be managed
• Users at any level have the Office separately by the users.
package to assist their work (+ TOP
Secret Data the which IT Person no need
to know)
2

3. 06/06/2012
Masalah EUC
(Romney, Steinbart, dan Cushing, 1997)
EUC Risks
Loss of central control Sistem dan program bisa jadi dikembangkan
• Poorly aimed systems tanpa memperhatikan standar atau tujuan
organisasi secara keseluruhan
• Poorly designed/ documented
systems
Ignorance Aplikasi yang dibuat pemakai bisa jadi
• Inefficient use of information documentation and mengandung kesalahan-kesalahan; tidak
development melalui pengujian yang seharusnya dilakukan
resources methods atau kurang terdokumentasi, sehingga dapat
menimbulkan masalah dalam pengembangan
• Loss of data integrity di kemudian hari
• Loss of security
• Loss of control
2-17
3

4. 06/06/2012
EUC Problems EUC Problems
Count cont
Security Threats • Problems of data access by unauthorized
Redundant resources • Users develop their own applications • Insecure data files on a microcomputer I
• The fact is multiple applications can be • The user may not understand about data security
shared by several users issues
• The fact is hardware is replicated in several
departments.
• Result Thus occurred the "islands of
automation" within the company
Imcompatibility • Serious technical problems in microcomputer Operational Stage Computer system installation withput consider
can arise when trying to use the program in problems technical aspects, such as power providers, static
different system, share data with other electricity, and ventilation
systems, or to operate in a data
communications system
The Strategic Implications of
WORST CASE FOR IT PEOPLE?
End-User Computing (EUC)
• Levels of end users in terms of capabilities • Will ‘non IT people’ who are not
- menu-level end users educated formally replace your job?
– command-level end users • IT People lack of management skill,
– end-user programmers softkill and social attitude compare to
– functional support personnel others
• EUC application considerations
• Non IT People know the business
– shifts workload so that end-users and
information specialists’ talents are better
and its process so well
used
– reduces communications gap 2-21
Real cases End User behaviour This what End User has done:
• End User dengan Paket Office (how powerful office • How they ‘backup’ the sistem?
packages are?)
• End User with USB Flash Disk Drive
• Mix and match software & OS
• End User with Cloud Computing • Multiple antivirus to be safe
• User friendly ‘Hacking’ Tool • Electical overload & UPS
• End User with Internet Content • Pirated Software? No problem
• End User close to the ‘BOSS’
• Thousands ‘freeware’
• End User with dangerous hobbies
• End User with more access than IT Specialist • The way they use hardware : printer,
• Ends User think, IT Specialist know everything buy device, maintenance dan clean
hardware
4

5. 06/06/2012
The Information Resource
The CIO Attitude
Manager -- the CIO
• Business goal is a must.
• Chief Information Officer (CIO) is not • Build partnerships/ties with the rest of
simply a title, but role the firm
• Manager of information services • Improve basic business processes
• Contributes managerial skills • Communicate in business terms, not
– Solves information resources problems IS jargon
– Solves problems in other areas of firm’s
• Provide reliable IS services
operations
• Be positive, not defensive
2-25 2-26
Communication Chain in EUC Reference 
• Raymond Mc Leod – Management Information System
• Materi SIM handout slide - Manajemen Sistem Informasi: Komponen
IT Sistem Informasi. YFA – Yanuar Firdaus A.W, ST., MT. STTelkom.
Specialist Agustus 2006
• Feri Sulianta. IT Ergonomic. Elexmedia computindo publishers. June
2010.
• Feri Sulianta. PC EVIL. Elexmedia Komputindo Publisher. September
2009.
• Feri Sulianta dan Yudhy Wicaksono. Cara Mudah menjadi Programmer
Excel. Elexmedia Komputindo Publisher. February 2010.
• Fajri Umbara. & Feri Sulianta. Cyber Ninja. Elexmedia Komputindo
Publisher. June 2012.
• http://hamrosoft.com/wp-content/uploads/2012/04/Social-Networking-
Terms.jpg
• http://fm1397.com/wp-content/uploads/2012/02/social-japan-china.jpeg
• http://www.techwireasia.com/wp-
User Computer content/uploads/2012/05/Social_Networking_Users_In_Asia_May_201
2.jpg
• http://4.bp.blogspot.com/_H5LBvaXZCWw/TI16ewIVGyI/AAAAAAAAEj
E/G91zTRnOXrA/s1600/networks-2.jpg
Education only
5