VMworld 2013 Muthu Somasundaram, VMware Erick Stoeckle, Northrim Bank Learn more about VMworld and register at http://www.vmworld.com/index.jspa?src=socmed-vmworld-slideshare

1. End User Computing Solutions
for Financial Services
Muthu Somasundaram, VMware
Erick Stoeckle, Northrim Bank
EUC5813
#EUC5813

2. 22
Financial Services Transformation
Cost Reduction Time to Market Mobilization Automation
Forcing End-User Computing Change

3. 33
Top Investments Planned in FY2013 – Financial Services
Source: Gartner March 2013; Financial Services CEO and Business Executives Survey
Top technology-
related investments
in FY2013

4. 44
51%
49%
38%
35%
34%
29%
28%
27%
26%
25%
24%
23%
18%
18%
16%
IT can expedite deployment of new apps/services
Do more w/ current IT staff
Faster T2M for new services
IT can facilitate innovation & pilot projects
Rapid provisioning of end users on any device
Improved customer satisfaction
End users can access apps from anywhere
Better partnership between IT & business
Complete set of config, perform & capacity mgt tools
Better able to provide IT capacity during high volume
Ability to chargeback IT services
Standards for building apps deployed on virt environment
End users can self-provision services
Securely move services across public/private infrastructure
Able to use IT to create new revenue streams
4
Top 15 Benefits Sought
N = 101
Customers from the financial
services industry want to:
VMware Survey – Tech Validate, Blind Survey, Oct 2012 – Sample = 101
 Expedite deployment of new apps and services
 Do more with their current IT staff
 Improve access
Financial Services Customers Seek Efficiency

5. 55
Business and Technology Transformation Are Connected
Industry & Infrastructure Transformation
Data/Application Transformation
Consumption & Delivery Transformation
Legacy Apps SaaS Apps/Services AnalyticsNew Apps
IT Today IT Tomorrow

6. 66
Journey to Modernize Desktops and Applications
1980-? 2010-15
Complex & Brittle
Information &
App Silos
Industry Infrastructure Technology Transformation
Secure,
Universal
Access to
Information
We must be able to adopt the cloud in a non-disruptive
and evolutionary way
Client/Server Apps
Fully Loaded
Desktop
Hybrid Legacy/SaaS
Any Device
Secure Collaboration

7. 77
Financial Services – Key Business Drivers*
* Source: IDC Financial Insights Predictions 2013
Reduce costs
and increase
efficiency
Time to market
too slow for new
products and
functionality
Security and data loss
prevention in the
mobile realm
Compliance to
financial industry
regulations
Tackling the risks
and opportunities
with “mobility”
Mergers and acquisitions,
requiring IT teams to
quickly integrate new
firms into the organization
Service availability

8. 88
VMware EUC Financial Services Industry Solutions
 Support business continuity planning
for desktops and applications
 Eliminate re-write of applications
 BYOD support
 Seamlessly migrate to Windows 7
 Enhanced security and compliance
 Empower workforce and improve retentivity
Branch Office DesktopAlwaysOn Workplace
 Support all retail bank and wealth
management branches
 Extend operational excellence
to branches
 Disaster recovery and business
continuity
 Centralized management
of infrastructure

9. 99
VMware AlwaysOn Workplace Solution

10. 1010
Wealth Management
Advisors
Insurance Agents
Executives
Claims Adjustors
Key User Profiles for AlwaysOn Workplace Solution

11. 1111
Must-Haves for Our Target User Profiles
Security
 Generic or auto login, shared passwords
are not compliant
 Must be lightweight yet strong
Mobility
 Highly mobile workforce needs workspace that
must roam – on or off premise
 Device agnostic
Availability
 Desktops in the cloud demand continuous service
 Planned or unplanned downtime not acceptable
for customer-facing employees

12. 1212
First Step – Deliver Desktops and Apps as a Managed Service
Persona
Applications
Operating System
Centralize
Management
Aggregate
Apps To Single
Workspace
Display to
Any Device
A Managed Service Model with
VMware View and ThinApp

13. 1313
All Apps Available from Single Desktop

14. 1414
VMware AlwaysOn™ Workplace Solution Design
http://www.vmware.com/files/pdf/solutions/VMware-AlwaysOn-Solution-Datasheet.pdf
• Tested / Validated
• Multi-Path
• Constant Replication
• End-to-End Redundancy
• Stateless Desktop
• Support BYOD and
Session Persistence
Across Subnets
User
authenticates
and connects
to Site A
Site A Fails
User’s View
Session
Drops/Fails
User re-
authenticates
User is
automatically
connected to
Site B

15. 1515
AlwaysOn Workplace Considerations
 Identify and start with the right use cases
 Take advantage of low cost architectures (Horizon View vFastTrack
architecture)
 Understand “Content Creation” and “Content Consumption” user
profiles and select the technology (Horizon View, Horizon
Workspace and Horizon Mirage) to enable users to be highly
productive.

16. 1616
Benefits of AlwaysOn Workplace
Supports
unbounded
mobility
of the
end user
Secure and
compliant
workplace,
since data
and desktops
never leave
the
datacenter
“Non-stop”
service
availability
Delivers the
“last mile”
in availability
and business
continuity
Transforms
desktops into
appliance-grade
devices with
complete
support for
VoIP, video
and unified
communications
Leverages
infrastructure
of private
cloud

17. 1717
VMware Branch Office
Desktop Solution

18. 1818
Key Use Cases for Branch Office Desktop Solution
Wealth Management
Offices
Retail Bank
Branches

19. 1919
Must-Haves for Branch Offices
Security
 Must be lightweight yet strong
Localized Execution
 The user experience must be on par with local
desktops at the branches
Centralized Management
 Give IT the ability to manage all the branch
infrastructure from one single location

20. 2020
Branch Offices – Models
• Many servers local
• Low reliance on WAN
• Complexity, high cost
• Service guarantees
Datacenter/
Cloud
Branch
Office
• No local servers
• Full reliance on WAN
• Simplicity, low cost
• No service guarantees
Serverless Branch
Datacenter/
Cloud
WAN/Internet
Branch
Office
Datacenter/
Cloud
WAN/Internet
Branch
Office
• 1–2 local servers
• Full reliance on WAN
except for mission-
critical applications
WAN/Internet
Lean Branch Full-Service Branch

21. 2121
Branch Office Desktop Solution Options
Availability
Low-touch IT
in the branch
Central image
management
Local execution
across the WAN
Horizon View +
Riverbed / Cisco
Management Performance
Availability
Fast DR and
image recovery;
Low-touch IT
in the branch
Central image
management
Local execution
Management Performance
Horizon View +
Mirage

22. 2222
Branch Office Desktop Solution with Horizon Mirage
 Local performance with fast
application response times
across the WAN to enhance
end-user productivity
 Streamlined remote image
management for physical
endpoints and virtual clients
to deliver just-in-time desktops
and drive down operational costs
 Centralized data management
with policy-driven access for
enhanced data security and
compliance

23. 2323
Branch Office Desktop Solution with Riverbed
True local performance
Benefits
VIRTUAL DESKTOPS
VMware
View Manager
WAN
Steelhead EX + Granite Steelhead
Granite
Core
 Use Granite to “project” VDI VMs
to the branch
 Continue to get the benefits of VDI
 Desktops are still in the datacenter
from a storage, management,
patching & security perspective
 VDI on the LAN, not the WAN
 WAN bandwidth significantly reduced -
no need to be sized for VDI
 Lower SAN IOPS requirement
 Read/Write bursts absorbed locally
 SAN sees trickled writes and
a few reads

24. 2424
Benefits of Branch Office Desktop Solution
WAN
Resiliency:
No
dependency
on WAN
connectivity
or latency
Local
Execution:
View sessions
execute over
local LAN
Support for
peripherals
at LAN speed,
with full support
for VoIP, video
and unified
communications
Centralized
Management
via Horizon
View and
Horizon Mirage
Leverages
infrastructure
of private
cloud

25. 2525
VMware vSphere
EUC Solutions Build Upon the Private Cloud Foundation
Storage Compute Network Desktops Applications
Financial IT Services

26. 2727
Northrim Bank – Success Story
with VMware Horizon View

27. 2828
Northrim Bank
 Business Drivers for VDI
• Simplicity for business continuity
• Centralized management
• Secure mobility through VMware View and mobile devices
 Business Drivers Cisco UCS E-Series blades (“Branch in a Box”)
• Consolidation of devices, lower power and cooling costs
• Consolidation of management for devices
• Lower number of physical connections but has same redundancy.
• Support for branch devices are consistent with same vendor and covers
hardware and software including VMware Hypervisor support
• Low latency for USB redirected devices on premise vs. over WAN
• Multiple Cisco routers and UCS E-Series blades per remote site for vMotion /
vSAN redundancy
• Unified Communications options within virtualized branch

28. 2929
Northrim Bank
Branch Redundancy Deployment
Hypervisor
iLIO
Cisco ISR / UCS E-Series
Hypervisor
iLIO
Sync
MPLS - Primary Internet - Secondary
Primary
Datacenter
Secondary
Datacenter
Cisco ISR / UCS E-Series

29. 3030
Northrim Bank
 Best Practices and Lessons Learned
• Baseline your solution utilizing Login VSI to know your boundaries
• iLIO provides lower latency and higher IO on local storage. These lower
attributes also lower CPU wait time and per VM CPU was able to be reduced
to 1 with the same end-user response experience.
• Plan for VPC growth, a better end-user experience is contagious
• Have a Business Continuity Plan for VPCs either local or remote, preconfigure
the pools and train users
• USB redirect is latency sensitive ensure QoS stability for USB redirection over
the WAN. (TCP/4172 bi-directional)
• USB redirect can/will disconnect if the “Allow the computer to turn off this
device to save power” is enabled on USB root hub on local workstation

30. 3131
Resources
 ROI/TCO Calculator http://roitco.vmware.com/vmw/
 AlwaysOn Workplace Solution Website: http://www.vmware.com/always-on-
desktop/overview
 Branch Office Desktop Solution Website: http://www.vmware.com/remote-
branch/remote-branch-office
 Horizon View vFastTrack Partner Architectures:
http://www.vmware.com/products/horizon-view/vmware-horizon-view-vfast-
reference-architectures

31. 3232
Other VMware Activities Related to This Session
 HOL:
HOL-MBL-1301
Horizon View from A to Z
 Group Discussions:
EUC1002-GD, EUC1003-GD
Overall EUC with Scott Davis or John Dodge

32. THANK YOU

34. End User Computing Solutions
for Financial Services
Muthu Somasundaram, VMware
Erick Stoeckle, Northrim Bank
EUC5813
#EUC5813