It and Business trends force a shift left towards a client centric approach towards IT and offshoring of It developement and maintenance

1. Employability in IT John May Learning Strategy Consultant Wageningen, 8 April 2010

3. De belangrijkste IT trends van dit moment John May - Learning Strategy Consultant 2010 Capgemini – Some rights reserved Real-time Integrated Business Intelligence Mastered Data Management Google-fication Mash-up Applications iPodification Role Based User Portals Rich Internet Applications Software as a Service Packaged Sector / Segment Solutions Real-Time Business Process Control Composite Applications Jericho Style Security Sensing Networks Utility Business Infra-structure Smart Business Networks Social Collaboration Tools / Wikinomics Free Agents Nation Mashup applications iPodification Role-based user portals Rich Internet applications Smart business networks Social collaboration tools / Wikinomics Free agents nation Real-time business process control Composite applications Real-time integrated business intelligence Mastered data management Google-fication Packaged sector / segment solutions Software- as-a-service Sensing networks Jericho style security Utility business infra-structure

4. De belangrijkste business drivers van dit moment Business Drivers John May - Learning Strategy Consultant 2010 Capgemini – Some rights reserved Integratie dienstverlening Supply chain efficientie Innovatie en klant Groei / Individualisering Klant vraag naar diensten Automatisering van de supply chain Klant centraal Veranderende business modellen Nieuwe concurrentie door internationalisering Klant gedreven business model Toenemde klant en investeerder kennis Veroudeling van de infrastructure Gebruik kapitaalgoederen Compliance Risk management improvement Vergrijzing Burger zelfservice Internationalisering Niewe producten en diensten Kosten reductie Budget beperkingen Veiligheid Kosten reductie Toenemende vraag naar compliance & risk management Verlaging van de operationele kosten operations Decentralisatie van het netwerk Markt consolidatie Environmental awareness (CO2 reductie) Financiële Instellingen Overheid Detailhandel Telecom, Media & Entertainment Energie en Chemie Industrie

6. Kortom een “Shift Left” in de klant beleving van IT systemen 3e lijns support Resolver Groups 1e lijns support Service Desk 2e lijns support Remote Support Service Management Problem Management Change Management Delivery Support Software distributie tools Remote tools Externe vakinhoudelijke communities verlagen kosten Shift Left John May - Learning Strategy Consultant 2010 Capgemini – Some rights reserved

11. European e-Comptence Framework John May - Learning Strategy Consultant 2010 Capgemini – Some rights reserved

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