Request to Fulfill Presentation (IT4IT)Rob Akershoek
The Request to Fulfill (R2F) value stream presentation. R2F is one of the four value streams of the IT4IT Reference Architecture of The Open Group.
How to manage your IT organization as a professional IT shop? Provide a self service portal for end-users and IT staff to order IT services and IT resources. Automate the entire process from request to actual deployment and provisioning.
Simple and Effective Enterprise Architecture with Tools you Already OwnChandra Knabel
Presented at SAP's ASUG user conference in May 2013
This presentation reviews how our organization setup an Enterprise Architecture practice with a matrixed team and Sharepoint as our architecture repository - using the TOGAF architecture framework.
ArchiMate 3.0: A New Standard for ArchitectureIver Band
This keynote presentation from the July 2016 Open Group Austin Conference introduces the new version of the ArchiMate standard. ArchiMate 3.0 extends the language with various concepts that help enterprise architects tackle challenges in digital transformation and business change. This major new version introduces explicit support for capability-based planning, and improves linkage between business strategy and all architecture layers. ArchiMate 3.0 also enables modelers to describe the Internet of Things and the systems of the physical world, such as manufacturing and logistics. In addition, the new version supports more compact and intuitive visual models. This presentation includes examples that use these improvements and demonstrates how architects can benefit from them.
Request to Fulfill Presentation (IT4IT)Rob Akershoek
The Request to Fulfill (R2F) value stream presentation. R2F is one of the four value streams of the IT4IT Reference Architecture of The Open Group.
How to manage your IT organization as a professional IT shop? Provide a self service portal for end-users and IT staff to order IT services and IT resources. Automate the entire process from request to actual deployment and provisioning.
Simple and Effective Enterprise Architecture with Tools you Already OwnChandra Knabel
Presented at SAP's ASUG user conference in May 2013
This presentation reviews how our organization setup an Enterprise Architecture practice with a matrixed team and Sharepoint as our architecture repository - using the TOGAF architecture framework.
ArchiMate 3.0: A New Standard for ArchitectureIver Band
This keynote presentation from the July 2016 Open Group Austin Conference introduces the new version of the ArchiMate standard. ArchiMate 3.0 extends the language with various concepts that help enterprise architects tackle challenges in digital transformation and business change. This major new version introduces explicit support for capability-based planning, and improves linkage between business strategy and all architecture layers. ArchiMate 3.0 also enables modelers to describe the Internet of Things and the systems of the physical world, such as manufacturing and logistics. In addition, the new version supports more compact and intuitive visual models. This presentation includes examples that use these improvements and demonstrates how architects can benefit from them.
This webinar features two IT4IT™ experts: Jim Hietala, VP Business Development at The Open Group and Michael Fulton, President Americas Division of CC and C Solutions, co-chair IT4IT Adoption Workgroup and Lead Author ITpreneurs IT4IT courseware.
Training and consulting providers looking to help your clients improve IT efficiency will enjoy this webinar. You will:
-Gain insight on how IT4IT serves the digital enterprise
-Discover its relation with Cloud, Agile, and DevOps
-Learn how it complements TOGAF®, Archimate® and ITIL®
-Find out what the training opportunities are for IT4IT
The Open Group IT4IT Reference Architecture provides prescriptive guidance on how to design, procure and implement the functionality needed to run IT. The training content of IT4IT will be available for licensing in the ITpreneurs courseware soon.
Trends in de organisatie van de informatievoorziening bij gemeenten
De wereld van de ICT blijft zich onstuimig ontwikkelen: cloud computing, Big Data, IT Governance, mobile devices, security. Ontwikkelingen die ook de organisatie van de informatievoorziening raken. Als verantwoordelijke voor de gemeentelijke I&A heeft u dagelijks te maken met kostenreducties, outsourcing, centralisatie en verregaande standaardisatie.
Hoe pakt u dat het beste aan? En wat staat er nog meer te gebeuren? Hoe zorgt u ervoor dat de raad, het college, de wethouder en de directie voldoende betrokken zijn bij de vaak moeilijke keuzes die gemaakt moeten worden?
De presentatie gaat in op de belangrijkste ontwikkelingen in de tweede helft van dit decennium. We geven een schets van de I&A-organisatie 2020 en bepalen de acties die uw organisatie ‘toekomstproof’ zullen maken.
The ArchiMate Language for Enterprise and Solution ArchitectureIver Band
The ArchiMate standard provides:
* A language with concepts to describe architectures
* A framework to organize these concepts
* A graphical notation for these concepts
* Guidance on visualizations for different stakeholders
* An open standard maintained by The Open Group
This presentation illustrates the value of ArchiMate modeling with a Big Data case study.
The TOGAF® Architecture Development Method recommends that "an architecture description be encoded in a standard language". As the Open Group standard for enterprise modeling, Archimate is a strong candidate for this role. This presentation will explore how a diversified financial services company selected and is using Archimate for its TOGAF® implementation. The speaker will compare available enterprise modeling languages and explain why Archimate was selected, and will explain how his organization developed an enabling metamodel and diagram templates using a leading enterprise modeling tool. Methodology transition will also be covered, including how existing diagram types were mapped to TOGAF®, and how TOGAF® diagram content was mapped to Archimate.
Delivered at February 2011 Open Group San Diego Conference
Overview of the IT4IT tooling market in 2022.
Key trends in the IT4IT / DevOps tooling market are:
- Strategic portfolio management / portfolio backlog management (scaling agile on the enterprise level integrating with Enterprise architecture and Application / Product Portfolio Management)
- On-line collaboration & communication tools supporting team of team planning, problem solving, etc.
- Value stream management (an emerging tooling category) providing visibility across the end-to-end IT value streams
- Multi-cloud discovery & visibility on usage, costs and compliance
- Integrating DevOps tool chain (e.g. CICD pipeline) with the ITSM platform and CMDB
- Integrating security, risk and compliance management into the DevOps tool chain
- AIOps and observability management, consoliding metrics, logs, events mapped to a real-time service model
- Security operations, integrating security monitoring, vulnerability scanning, etc. into end-to-end detect to correct value streams
- Enterprise Service Management (ITSM vendors providing omni-channel services across IT, HR, Facilities, Finance, etc.)
- Leveraging AI/ML in various capabilities such test management, security operations, incident management, etc.
- Sustainability management integrated in IRM/GRC platforms
And last but not least:
- Service / Product portfolio management (managing the portfolio of service/applications, supporting product centric operating models, linked to business capabilities, product owners and teams)
Using a Service Catalog and CMDB to Standardize Change Management in Jira Ser...Cprime
A streamlined and optimized ITSM practice offers tremendous benefits to your IT teams and your entire organization. But, the vital ITSM practice of change management can still be challenging for many.
In this webinar, we take those ideas a step further by incorporating a service catalog and configuration management database as tools to help standardize the change management process and further minimize disruptions.
When you log off, you’ll understand:
-The role of a Service Catalog in ITSM
-How to create and curate an effective Service Catalog
-How to build and manage a Configuration Management Database (CMDB)
-How to best leverage CMDB for service improvement
The role of enterprise architecture in digital transformationDanny Greefhorst
Enterprise architecture and digital transformation are a great combination. Enterprise architecture provides a structured way to support your digital transformation. It enables you to translate your value proposition to the capabilities and enablers to support it. In provides integration of all relevant aspects; people, process, information and technology. It provides insight, supports planning and shows what is really important.
Architecture Roadmap Visualization using the ArchiMate® 3.0 Modeling LanguageOrbus Software
Watch the full webinar with audio here: http://bit.ly/2q9H5El
Orbus Consultant Jonas Hulstaert takes you through how ArchiMate 3 can be extended to create business-friendly roadmap visualizations.
Modeling and Evolving a Web Portal with the TOGAF Framework and the ArchiMate...Iver Band
Today's enterprise web portals are complex beasts. Leading portals deliver fresh and relevant personalized experiences to multiple audiences, each with their own branding, content, and interactions. They aggregate content from multiple sources and present it using components, some of which are are reused across audiences. They make users productive by interacting with core transactional systems, and secure themselves with role-based access control. Web portals require careful management to ensure they deliver robust, personal, agile, and sustainable experiences in the face of continuous change.
The ArchiMate language is ideal for elucidating the structure and function of web portal applications and infrastructure, and linking them to the consumer experiences and internal operations they support. Modelers can also link critical business stakeholders, drivers, and goals to requirements for new investments, link these requirements to changes in applications and infrastructure that satisfy them, and show how these changes can be implemented over time.
Join practicing Enterprise Architect and ArchiMate Forum Vice Chair Iver Band and portal expert Ryan Kennedy to learn how to use the TOGAF Framework and the ArchiMate language to depict complex architectures and the changes they require.
When a company invests in ITIL, very often Architecture is not much involved: this is a mistake because there is much overlap, and Architecture can end up side-lined by the ITIL juggernaut. But there are a lot of benefits Architecture can bring to an ITIL-oriented organization.
This slide deck goes a step or two further than the white-papers out there I've found to date in providing some concrete guidance on how to actually integrate Architecture activities into ITIL. The deck uses TOGAF as the reference framework, but the concepts can be applied to any modern Architecture practice, since the discussion focuses on the types of deliverables and activities, which analogously exist in most frameworks.
The launch of ITIL4 revived Axelos presence in the Service Management scene. Although it is only the foundation material, it gives a good indication of the direction the latest framework version wants to guide you on your service management journey.
In this session, we will review how ITIL positioned itself in the new Service Management world. Both the new and renewed concepts will be analysed. What is that SVS all about? Will the SVC be supportive enough in your daily practice? And what about the openness towards other models? Does agile really fit in? Can ITIL and DevOps connect
Design Architecture Review Board (ARB) to Enable Digital Strategy Mohan K.
Architecture Review Board (ARB) to Enable Digital Strategy Execution - *Based on case study of establishing Architecture Review Board (ARB) at a multinational manufacturing
An overview of The Open Group IT4IT Reference Architecture. It is a vendor and product-agnostic value chain-based operating model for managing the business of IT. While providing guidance on the design, procurement and implementation of the functionality needed to run IT, it also enables the systematic tracking of the state of IT services across the service life-cycle using four value streams - Strategy to Portfolio, Request to Fulfill, Requirement to Deploy, and Detect to Correct.
Download presentation from http://opengroup.co.za/presentations
This webinar features two IT4IT™ experts: Jim Hietala, VP Business Development at The Open Group and Michael Fulton, President Americas Division of CC and C Solutions, co-chair IT4IT Adoption Workgroup and Lead Author ITpreneurs IT4IT courseware.
Training and consulting providers looking to help your clients improve IT efficiency will enjoy this webinar. You will:
-Gain insight on how IT4IT serves the digital enterprise
-Discover its relation with Cloud, Agile, and DevOps
-Learn how it complements TOGAF®, Archimate® and ITIL®
-Find out what the training opportunities are for IT4IT
The Open Group IT4IT Reference Architecture provides prescriptive guidance on how to design, procure and implement the functionality needed to run IT. The training content of IT4IT will be available for licensing in the ITpreneurs courseware soon.
Trends in de organisatie van de informatievoorziening bij gemeenten
De wereld van de ICT blijft zich onstuimig ontwikkelen: cloud computing, Big Data, IT Governance, mobile devices, security. Ontwikkelingen die ook de organisatie van de informatievoorziening raken. Als verantwoordelijke voor de gemeentelijke I&A heeft u dagelijks te maken met kostenreducties, outsourcing, centralisatie en verregaande standaardisatie.
Hoe pakt u dat het beste aan? En wat staat er nog meer te gebeuren? Hoe zorgt u ervoor dat de raad, het college, de wethouder en de directie voldoende betrokken zijn bij de vaak moeilijke keuzes die gemaakt moeten worden?
De presentatie gaat in op de belangrijkste ontwikkelingen in de tweede helft van dit decennium. We geven een schets van de I&A-organisatie 2020 en bepalen de acties die uw organisatie ‘toekomstproof’ zullen maken.
The ArchiMate Language for Enterprise and Solution ArchitectureIver Band
The ArchiMate standard provides:
* A language with concepts to describe architectures
* A framework to organize these concepts
* A graphical notation for these concepts
* Guidance on visualizations for different stakeholders
* An open standard maintained by The Open Group
This presentation illustrates the value of ArchiMate modeling with a Big Data case study.
The TOGAF® Architecture Development Method recommends that "an architecture description be encoded in a standard language". As the Open Group standard for enterprise modeling, Archimate is a strong candidate for this role. This presentation will explore how a diversified financial services company selected and is using Archimate for its TOGAF® implementation. The speaker will compare available enterprise modeling languages and explain why Archimate was selected, and will explain how his organization developed an enabling metamodel and diagram templates using a leading enterprise modeling tool. Methodology transition will also be covered, including how existing diagram types were mapped to TOGAF®, and how TOGAF® diagram content was mapped to Archimate.
Delivered at February 2011 Open Group San Diego Conference
Overview of the IT4IT tooling market in 2022.
Key trends in the IT4IT / DevOps tooling market are:
- Strategic portfolio management / portfolio backlog management (scaling agile on the enterprise level integrating with Enterprise architecture and Application / Product Portfolio Management)
- On-line collaboration & communication tools supporting team of team planning, problem solving, etc.
- Value stream management (an emerging tooling category) providing visibility across the end-to-end IT value streams
- Multi-cloud discovery & visibility on usage, costs and compliance
- Integrating DevOps tool chain (e.g. CICD pipeline) with the ITSM platform and CMDB
- Integrating security, risk and compliance management into the DevOps tool chain
- AIOps and observability management, consoliding metrics, logs, events mapped to a real-time service model
- Security operations, integrating security monitoring, vulnerability scanning, etc. into end-to-end detect to correct value streams
- Enterprise Service Management (ITSM vendors providing omni-channel services across IT, HR, Facilities, Finance, etc.)
- Leveraging AI/ML in various capabilities such test management, security operations, incident management, etc.
- Sustainability management integrated in IRM/GRC platforms
And last but not least:
- Service / Product portfolio management (managing the portfolio of service/applications, supporting product centric operating models, linked to business capabilities, product owners and teams)
Using a Service Catalog and CMDB to Standardize Change Management in Jira Ser...Cprime
A streamlined and optimized ITSM practice offers tremendous benefits to your IT teams and your entire organization. But, the vital ITSM practice of change management can still be challenging for many.
In this webinar, we take those ideas a step further by incorporating a service catalog and configuration management database as tools to help standardize the change management process and further minimize disruptions.
When you log off, you’ll understand:
-The role of a Service Catalog in ITSM
-How to create and curate an effective Service Catalog
-How to build and manage a Configuration Management Database (CMDB)
-How to best leverage CMDB for service improvement
The role of enterprise architecture in digital transformationDanny Greefhorst
Enterprise architecture and digital transformation are a great combination. Enterprise architecture provides a structured way to support your digital transformation. It enables you to translate your value proposition to the capabilities and enablers to support it. In provides integration of all relevant aspects; people, process, information and technology. It provides insight, supports planning and shows what is really important.
Architecture Roadmap Visualization using the ArchiMate® 3.0 Modeling LanguageOrbus Software
Watch the full webinar with audio here: http://bit.ly/2q9H5El
Orbus Consultant Jonas Hulstaert takes you through how ArchiMate 3 can be extended to create business-friendly roadmap visualizations.
Modeling and Evolving a Web Portal with the TOGAF Framework and the ArchiMate...Iver Band
Today's enterprise web portals are complex beasts. Leading portals deliver fresh and relevant personalized experiences to multiple audiences, each with their own branding, content, and interactions. They aggregate content from multiple sources and present it using components, some of which are are reused across audiences. They make users productive by interacting with core transactional systems, and secure themselves with role-based access control. Web portals require careful management to ensure they deliver robust, personal, agile, and sustainable experiences in the face of continuous change.
The ArchiMate language is ideal for elucidating the structure and function of web portal applications and infrastructure, and linking them to the consumer experiences and internal operations they support. Modelers can also link critical business stakeholders, drivers, and goals to requirements for new investments, link these requirements to changes in applications and infrastructure that satisfy them, and show how these changes can be implemented over time.
Join practicing Enterprise Architect and ArchiMate Forum Vice Chair Iver Band and portal expert Ryan Kennedy to learn how to use the TOGAF Framework and the ArchiMate language to depict complex architectures and the changes they require.
When a company invests in ITIL, very often Architecture is not much involved: this is a mistake because there is much overlap, and Architecture can end up side-lined by the ITIL juggernaut. But there are a lot of benefits Architecture can bring to an ITIL-oriented organization.
This slide deck goes a step or two further than the white-papers out there I've found to date in providing some concrete guidance on how to actually integrate Architecture activities into ITIL. The deck uses TOGAF as the reference framework, but the concepts can be applied to any modern Architecture practice, since the discussion focuses on the types of deliverables and activities, which analogously exist in most frameworks.
The launch of ITIL4 revived Axelos presence in the Service Management scene. Although it is only the foundation material, it gives a good indication of the direction the latest framework version wants to guide you on your service management journey.
In this session, we will review how ITIL positioned itself in the new Service Management world. Both the new and renewed concepts will be analysed. What is that SVS all about? Will the SVC be supportive enough in your daily practice? And what about the openness towards other models? Does agile really fit in? Can ITIL and DevOps connect
Design Architecture Review Board (ARB) to Enable Digital Strategy Mohan K.
Architecture Review Board (ARB) to Enable Digital Strategy Execution - *Based on case study of establishing Architecture Review Board (ARB) at a multinational manufacturing
An overview of The Open Group IT4IT Reference Architecture. It is a vendor and product-agnostic value chain-based operating model for managing the business of IT. While providing guidance on the design, procurement and implementation of the functionality needed to run IT, it also enables the systematic tracking of the state of IT services across the service life-cycle using four value streams - Strategy to Portfolio, Request to Fulfill, Requirement to Deploy, and Detect to Correct.
Download presentation from http://opengroup.co.za/presentations
Blijft de kwaliteit van uw ICT-dienstverlening achter? Of brengt dit hoge kosten met zich mee? Is uw ICT afdeling feitelijk ‘te klein voor het tafellaken en te groot voor het servet’ en daardoor ook kwetsbaar? Kortom is ICT geen kerntaak. Dan is mogelijk IT outsourcing een serieuze optie voor u. De IT Regisseur begeleidt het out/insourcing traject van strategie, aanbesteding tot en met transitie.
DDMA 3 maart 2009 Pieter Vijn over Data GovernanceDDMA
Prof. Dr. Pieter Vijn, professor integrated marketing communication Nyenrode Business Universiteit gaat in op het belang van Data Governance in relatie tot marketingmanagement. Hij stelt dat de kansen cq mogelijkheden om de datakwaliteit binnen het bedrijf te organiseren, gespiegeld is aan hoe een bedrijf is georganiseerd. Wanneer tussen diverse afdelingen frictie bestaat, blijft het schieten met los zand. NAW gegevens is slechts een element van datakwaliteit. Datakwaliteit is een strategische asset met de daartoe behorende kansen, risicofactoren, strategische consequenties et cetera. Data is niet zomaar een adresje. Desalniettemin is datakwaliteit vaak een te klein begrip en is het van belang om het begrip te herpositioneren om het strategisch belang te laten inzien.
De IT Regisseur - grip op IT met Integrated Service Management (ISM)De IT Regisseur B.V.
Zijn uw gebruikers niet tevreden over de ICT? Wilt u de kwaliteit van de ICT dienstverlening verbeteren? Heeft u altijd discussie over wie wat moet doen? En bent u vooral bezig met brandjes blussen? Dan wordt het tijd om Integrated Service Management of ISM® methode te implementeren. De IT Regisseur kan u als implementatie partner helpen om uw IT dienstverlening op orde te krijgen.
Propositie en Klantcase Digitale TransformatieRuurd Portman
Dit document beschrijft mijn propositie op Digitale Transformatie. Verder bevat het een klantcase die een indruk geeft van een Digital Transformation Plan.
Nationale supply chain monitor 2019 2020 - Deelconclusie 3Michel van Buren
BLMC publiceert in samenwerking met Nyenrode Business Universiteit de resultaten van de vierde editie van de Nationale Supply Chain Monitor. De NSCM meet de mate van toepassing (volwassenheid) van supply chain management in het Nederlandse bedrijfsleven.
Eén van de conclusies uit de Nationale Supply Chain Monitor 2019-2020 is: Er is nauwelijks sprake van digitale gegevens uitwisseling met ketenpartners.
Lees meer over de Nationale Supply Chain Monitor: https://www.blmc.nl/supply-chain-optimalisatie/nationale-supply-chain-monitor/
8. Maatregelen in perspectief geplaatst Maatregel op taakniveau: Stopzetten investeringen of afbouwen lopende initiatieven Maatregel op procesniveau: Samenwerking en gemeenschappelijke investering Maatregel op functioneel niveau: Concentratie, integratie, fusie, overname of uitbesteding Besparingspotentieel Korte termijn (0,5-1 jaar) Middellange termijn (1-2 jaar) Lange termijn (2-5 jaar) Stoppen projecten Beperken opleidingen Beperken inhuur externen Systeemoptimalisatie Samenwerking op inkoop, support etc. Procesoptimalisatie en standaardisatie Integratie, fusie en concentratie Uitbesteding op deelgebieden Ingericht Shared Services Center Volledige uitbesteding Verzilvering effecten
14. Kader voor samenhang vraag en aanbod Beheren en exploiteren ICT services Beheren en gebruiken informatie voorzieningen Exploiteren bedrijfsvoering Verrichten Ontwerpen en plannen ICT service Ontwerpen en plannen informatie voorziening en regie Ontwerpen en plannen bedrijfsvoering Inrichten Bepalen strategie ICT service Bepalen strategie informatie voorziening en regie Bepalen strategie bedrijfsvoering Richten (ICT) services Regie Bedrijfsvoering
15. De drie kolommen in het 9-vlaksmodel De business Regie Leveranciersorganisatie Beheren en exploiteren ICT services Beheren en gebruiken informatievoozieningen Ontwerpen en exploiteren bedrijfsvoering Verrichten Ontwerpen en plannen ICT service Ontwerpen en plannen informatie voorziening en regie Ontwerpen en plannen bedrijfsvoering Inrichten Bepalen strategie ICT service Bepalen strategie informatie voorziening en regie Bepalen strategie bedrijfsvoering Richten (ICT) services Regie Bedrijfsvoering
16. De drie rijen in het 9-vlaksmodel Visie en governance Planning, inrichting en projecten Uitvoering Beheren en exploiteren ICT services Beheren en gebruiken informatievoozieningen Ontwerpen en exploiteren bedrijfsvoering Verrichten Ontwerpen en plannen ICT service Ontwerpen en plannen informatie voorziening en regie Ontwerpen en plannen bedrijfsvoering Inrichten Bepalen strategie ICT service Bepalen strategie informatie voorziening en regie Bepalen strategie bedrijfsvoering Richten (ICT) services Regie Bedrijfsvoering
17. De besturing op het 9-vlaksmodel Inrichten van processen Shared Service en Helpdesk Opstellen van Business Cases Managen van projecten Sourcing management Architectuur Governance Systeem beheer Datacenter Applicatie Ontwikkeling Beheren en exploiteren ICT services Beheren en gebruiken informatievoozieningen Exploiteren bedrijfsvoering Verrichten Ontwerpen en plannen ICT service Ontwerpen en plannen informatie voorziening en regie Ontwerpen en plannen bedrijfsvoering Inrichten Bepalen strategie ICT service Bepalen strategie informatie voorziening en regie Bepalen strategie bedrijfsvoering Richten (ICT) services Regie Bedrijfsvoering
18.
19.
20.
21. Voor regie is governance nodig Corporate Governance RvB Andere stakeholders Uitsluitingsregels Monitoring Shareholders Senior ManagementTeam Verwacht gedrag Hoofd aandachtsgebieden Strategie Informatie en IT middelen Relaties en partners Intellectueel eigendom Financieel mgt Huisvesting en middelen HRM IT Governance Financiele governance mechanismen (Procuratie, budgetten, etc. IT governance mechanismen (Bevoegdheden, budget, etc. Governance terrein
22.
23. Mogelijke IT besturingsmodellen Trage besluitvorming, compromissen Betrokkenheid gebruikers Betrokkenheid topmanagement Federaal model Trage besluitvorming Technologische ontwikkeling Klant Alignment business-ICT Informatie duopolie Geen strategische visie (tenzij CIO in RvB) Aanbodgestuurd Synergie Snelle besluitvorming Alignment business-ICT IT duopolie Geen state of the art technologie Geen ICT-samenhang (architectuur) Geen strategische visie Klant Betrokkenheid gebruikers Feodaal model Klant ver weg Synergie business-ICT Technologische ontwikkeling Informatie monarchie Geen alignment business-ICT Geen strategische visie (tenzij CIO in RvB) Aanbodgestuurd Synergie Technologische ontwikkeling Klant Snelle besluitvorming IT monarchie Geen state of the art technologie Geen ICT-samenhang (architectuur) Betrokkenheid topmanagement Snelle besluitvorming Alignment business-ICT Business monarchie Risico’s Gericht op
24.
25.
26. CMMi geplot op het 9 vlaksmodel Process & Product QA Measurement and Analysis Project Monit. & Control Project Planning Sol. & Suppl. Agr. Dev. Configuration Management Acquisition Management ICT Governance CRM Strategy Project Portfolio management Architecture Management System Portfolio management Eisen Management Beheren en exploiteren ICT services Beheren en gebruiken informatievoozieningen Exploiteren bedrijfsvoering Verrichten Ontwerpen en plannen ICT service Ontwerpen en plannen informatie voorziening en regie Ontwerpen en plannen bedrijfsvoering Inrichten Bepalen strategie ICT service Bepalen strategie informatie voorziening en regie Bepalen strategie bedrijfsvoering Richten (ICT) services Regie Bedrijfsvoering
27. Hoe bepaal wat je moet outsourcen? Dit gedeelte komt meestal in aanmerking voor oursourcing Beheren en exploiteren ICT services Beheren en gebruiken informatievoozieningen Exploiteren bedrijfsvoering Verrichten Ontwerpen en plannen ICT service Ontwerpen en plannen informatie voorziening en regie Ontwerpen en plannen bedrijfsvoering Inrichten Bepalen strategie ICT service Bepalen strategie informatie voorziening en regie Bepalen strategie bedrijfsvoering Richten (ICT) services Regie Bedrijfsvoering
28. Sourcing vraagt om passende samenwerking Delen Uitwisselen Functioneel Samenwerken Ondernemend Samenwerken Transactioneel Samenwerken Verkennend Samenwerken Van aspecten van Organiseren Van Producten, diensten en middelen Verbeteren Van de bestaande Bedrijfsvoering Vernieuwen Van Diensten en competenties Business Proces Outsourcing Backoffice uitbesteding Uitbesteding Beheer pc’s Operations uitbesteding Business development Shared Service Centers DataCenter uitbesteding Facilities uitbesteding Werkinnovatie
38. De veranderkundige aanpak op ICT regie Veranderidee Kick off Aanpassing structuur en processen Inrichting regieorganisatie en voorbereiden sourcing Contracteren en uitvoeren sourcing Verandering cultuur en ontwikkeling competenties … . Veranderdoelen Veranderanalyse + Cultuurscan Interventiegerichte communicatie over plan en uitvoering Ondersteuning door Veranderhelpdesk Toetsing door Changeboard Afstemming met Klankbordgroep CIO Klant … Kenmerken van interactie Kenmerken van medewerkers Kenmerken van producten, pro- cessen en structuur Klanten, Bestuur en leveranciers Leren samenwerken Interventies en (her)- planning Her- bezinning op doelen Voortgang meting Plateau 2 Histor ie Aanleiding Omgeving Verandervisie DD MM YYYY Interventies en (her)- planning Her- bezinning op doelen Voortgang meting Plateau 1
39.
40. Maak een mix van inrichten en veranderen Veranderen en ontwikkelen Ontwerpen en inrichten Besturing en cultuur Structuur en processen Systemen en technologie Mobiliteit en training van medewerkers, resultaten laten zien en doelen bereiken Inrichten structuur, borging processen, start sourcing en plaats medewerkers Stabiel IT portfolio Kennisborging Ontwikkelen samenwerking / leidinggevers en cases opbouwen Koppelen strategie plan, regie en selectie leverancier Architectuur implementatie Functies/competenties Cultuurscan / veranderanalyse en inrichten regie Cultuurscan e n uitwerken functies, besturing, en competenties Rationalisatie IT systemen, harmoniseren beheerprocessen Verandercomponenten
41. De veranderaanpak met mijlpalen Geeldrukfase Blauwdrukfase Rooddrukfase Groendrukfase Verander- Componenten op 9-vlaks model Besturingsmodel en inrichtingsplannen Overeenkomsten Samenwerkverklaring Huid i ge situatie Gewenste situatie Gekozen eindsituatie Mogelijke samen- Werkings-vormen Service rapport Userboard Change board Migratieplan Userboard Accountmgt Samenwerkbrief Nieuwsbrief Medezeggen-schap Closing document Protocol Werkgroep Sociaal plan Veranderplan Stuurgroep Klankbord Communicatie Strategie paper Migratie Overdracht Assets Services ingericht Borging kennis Spelsimulatie Mgt, regie en supply Samenwerkings team Transitie en samenwerking Continue afstemming op veranderingen en grip op kosten Contract Dealsheet Standaarden SLA, DAP Arbeidscontract PvE, Inrichtingsplan Formatieplan Besturingsmodel Spelsimulatie Sourcingkeuze Sourcingontwerp Governancekeuze Besluit Resultaten Veranderstrategie Sourcing strategie Aanpak en planning Supply, mgt, regie Sonsor, mgt, supply, regie en adviseur Mgt, regie en adviseur Sponsor, adviseur en mgt. Actoren Sponsor, adviseur en mgt. Optimalisatie Contracting Planvorming Ontwerp en besluitvorming Strategie Context Aanleiding Visie
44. Voorbeeld spelsimulatie operationeel proces Stap 1 Toewijzen call/incident Stap 2 Analyse eerste en tweede lijns support Medewerker = gegenereerd document Melding ‘ Klant’ TL Centrale Systemen ‘ Klant’ Impact + doorlooptijd Medewerker Incident Manager Verwerkte melding = deze medewerker heeft de regie in de stap TL Middleware Analyse melding Support Center Support Center Melding Registratie Prioritering Validatie Matching Analyse + Prioritering-bevestiging Analyse Bijgewerkte melding 1A) Uitvoeren intake melding 1B) Verwerken melding 2A) Analyseren melding Geen matching Tweede lijns support Derde lijns support 2B) Analyseren melding Middelen te beperkt (kennis + autorisatie) Incident Mngt Operations Mngt Incident Manager TL Centrale Systemen TL Desktop- diensten Operations Manager
45. Voorbeeld spelsimulatie met life-cycle Melding afgeronde change Projectleider Functioneel Beh. Goed- of afkeuring 4F) Afronden change “ CMDB” Incident Mngr Change Mngr Projectleider PL Leverancier Contract mgr 4D) Bouwen en Testen Getest produkt Goedge-keurd door OG Projectleider ‘ Klant’ Gereed produkt 4E) Implementatie Gebouwd produkt Getest produkt Werkend produkt voor eindgebruikers Ontwik- kelen Bouwen Testen Uitvoeren Uitvoeren
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47. Alle intellectuele eigendomsrechten met betrekking tot deze presentatie berusten bij Twynstra Gudde. Niets uit deze presentatie mag worden verveelvoudigd of openbaar gemaakt zonder schriftelijke toestemming van Twynstra Gudde. Frank Willems [email_address] www.twynstragudde.nl