The document discusses how mobility in IT can create significant business development opportunities by enhancing product innovation, customer engagement, and service improvement, particularly in sectors like insurance and banking. It emphasizes the importance of multi-device support and application redesign for better accessibility and efficiency in business processes. The overall goal is to provide seamless application access across devices while enabling enterprises to adapt to modern mobility needs through a strategic approach to technology and infrastructure.

1. MOBILITY
Damian Hamilton
accelerate your ambition
Delivering Better Business Outcomes
through Innovation in IT

2. Mobility Creates Real Opportunities for Business Development
accelerate your ambition 2
Product Innovation
Customer Engagement
Diversification
Collaboration
Service Improvement
Customer Alignment

3. People Retention
Efficient Business Processes
Increased Support Availability (IT)
Sustainable Workspace
Single Point to Multi Device
Costs Reduction in Real Estate
accelerate your ambition 3
And Real Opportunities for Business Operations

4. Business
Development
Application Redesign for Mobile
Interface and Service Improvement
“Insurers [are]…jumping on the mobility bandwagon…They’ve realized that
investments in mobility are essential for keeping pace with competitors”
– Insurers Move on, Customers Get their Groove, R. Juneja, Everest Group, 2014
Usage based insurance (UBI)
through telematics
More effective claims processing
Sales force automation through
enterprise mobility deployment

5. Innovation Strategies through SaaS
designing the Future Digital Bank
Business
Development
“Banks that recognize they do not have to create any financial products, they
just need to deliver them in the most customer intimate way.”
- Banking On Demand: The Customer-Focused Bank, Chris Skinner, SAP, 2014
Treasury Operations
Management (B2B)
Budgeting integrated with
social media
Microfinance platforms
providing Peer2Peer financing

6. Multi Device Support leveraging
Hybrid Desktop for Business Efficiency
“Large enterprises will likely embrace several device types, in order to optimise
the productivity of all their different user segments.”
- Eight Steps to Evolving Your Desktop Virtualisation Strategy, Kevin Leahy
Move from Single Point of
Access to Multi Device
Increased Availability from IT
Operations
Support for Legacy Desktop,
Mobile and Cloud Applications
Multi-tenancy Support
Business
Operations

7. How Can you enable Mobility
for your Enterprise?

8. accelerate your ambition 8
The Enterprise Mobility Ecosystem
End Users
Administration /
Support
Executive/
Management
Knowledge
Worker
Task Worker
Road Warrior
Devices
Laptops
Tablets
Handsets
Operating
Systems
Connectivity
3G, 4G, LTE
WiFi
WiMAX
NFC, RFID,
etc
Enterprise
Services
App Catalogue
Device
Management
Security Services
Desktop
Virtualisation
File Sharing
Telecom Expense
management
Business
Services
Rack
Storage
Routers
Switches
Servers
Security
Infrastructure
Virtualisation
Business
Aligned Apps
CRM
ERP
User Experience
Productivity
Services
Enterprise
Messaging,
Voice Video
Web
Collaboration
Enterprise
Social
Networking
Search
Knowledge
Portals
Infrastructure

9. Unwrapping the Enterprise Mobility Ecosystem
Devices and Connectivity
Application Services
Infrastructure
Administration Executive Knowledge Worker Task Worker Road Warrior
End Users

10. User Profiling will define Device and Application Strategy
Devices and Connectivity
Administration Executive Knowledge Worker Task Worker Road Warrior
End Users

11. Application Portfolio Mapping aligns Infrastructure to Devices
Application Services
Fast Tactical Strategic
Desktop Application
Virtualisation
Legacy app compatibility
Desktop Refresh
Mobilise a process not an
entire system
Access CRM
Status of Processing
Native Mobile Applications
Mobile first: application process
completed on tablet
The Goal
Provide end users with the applications they need, seamlessly across all devices.

12. Conventional and Next Generation deployment of Applications
Infrastructure
In-House Platform
• Converged Infra – VSPEX, vBlock, EVO
• Managed Storage Platform – MSDC
• Multi-Tiered Storage – VIPR, Isilon
• Archival and Backup – DataDomain, Networker
IaaS, PaaS, or SaaS delivered
• Public, Private or Hybrid Cloud – MCP
ITaaS
• Private or Hosted Cloud Service –
VSPEX, vCloud, MS, OpenStack, Others
• Fully Managed Hosted Cloud Services

13. Infrastructure based on the Next Generation Data Centre
Infrastructure

14. Next Generation Data Centre enabling Next Generation Data Centre enabli nRgig Rhitg Shotu Srcoiungrcing
Headquarters Internet
Beyond the boundary
Data Centre
Guest
Branch
Mobile
Enterprise
WAN
Workload A
Current enterprise boundary / scope / control
Optimisation
Visibility
and
control
Differentiated
service
Internet Perimeter
Security
Authentication
Security
DC Network
Virtualisation
Cloud Provider
Cloud Provider
Workload B
Workload C
Data
Centre(s)
1. So which Services to we need to
extend beyond the Boundary
2. Is there anything we should be doing
in our Enterprise WAN to get ready?

15. DD enabling Business Outcomes for
Clients through Platforms and IT Services

16. the starting point
Develop a User Profile and Device Strategy
Map your Applications to your Infrastructure
Create a Business Case to enable a
‘Next Generation’ approach to Mobility