This document discusses Unisys' mobility solutions and services. It outlines the challenges of enterprise mobility including IT planning, management, and demonstrating business value. Unisys' approach includes helping clients manage personal devices used by employees and integrating them securely into business processes. The company offers comprehensive mobility solutions tailored to each client's needs, with global reach and advisory, transformation, and managed services.

1. Mobility
Solutions.
Manage IT Complexity.
Drive Business Results.
Juarez Junior
Systems Architect - UGO

2. Agenda.
The Mobility Challenge
Unisys Mobility Solutions
Our Approach
Why Unisys?
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3. Enterprise Mobility Challenges.
IT Planning Challenges IT Management
Challenges
•Setting strategic
mobility vision while •Addressing proliferation
technologies and of
standards are rapidly outside personal devices
changing accessing
corporate resources
•Reeling in initiatives
underway to maximize •Supporting an increasing
benefits number of
mobile workers, or large
•Establishing a common field/sales force
vision of mobility (infrastructure, staff)
ownership and scope
Challenge of Demonstrating Business Value
•Hiring/training staff
•Maximizing ROI by unlocking access to key
knowledgeable
applications and messaging about mobility
•Rapidly demonstrating success from mobility technologies
investments
•Maintaining security and
•Translating successful pilots to full scale management issues
deployments unique
to the mobile
3 environment

4. Challenges Lead to Immediate Solutions.
Companies are managing an array of personal
devices used by employees—it can be chaos!
• Unisys helps clients convert “personal” productivity devices
into “enterprise” productivity devices
• Unisys helps IT departments keep track of and manage these
personal devices
• Unisys helps enterprises reduce costs associated with mobile
devices as well as enhance their value by enabling secure
access to enterprise applications and integrating them into
business processes
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5. Mobility Is More Than …
The latest
gadgets
It’s about being able to work from anywhere,
at any time, with any device
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6. Mobility – The Next Logical Step.
The Field is Where You Make Your Money
• If your processes fail to follow, you lose money, time & customers
• Processes need not be constrained by time, location or device
Actively Utilize Mobility in Your Core Processes
• Extend your infrastructure & processes beyond your desk
• Build a corporate mobility strategy to gain from process mobilization
ERP Customer Data
SFA Product Info
SAP Productivity Data
E-Mail
Operations Data
Intranet
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7. Complexity of Mobility Landscape
Requires Cohesive Integration.
Multiple Device Multiple Network Multiple
Mobility Gateway
Types and OS Types and Carriers Applications / Data
“Application Mobilizer”
Sources
ERP
Corporate or
ISP Wireless Email
LAN
CRM
Database
Legacy
Mobile Data
Operator Applications
Service
Collaboration
Security Services Management Infrastructure
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8. Unisys Mobility Solutions
Unisys takes a holistic approach to mobility by offering
comprehensive and realistic solutions tailored to each client
Unisys understands – because we’ve done it – that Mobility is a
difficult undertaking for any organization
• Unisys has implemented successfully a full suite of mobility solutions for its global
workforce
• Field Force Case Study and Mobile access to email and personal information
management
True global reach
• Unisys has real capability on the ground around the world
• One company, not a network of affiliates
We’ve integrated an Advisory approach into our
Transformation and Managed Service offerings
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9. Mobility Advisory Services
Business  Details mobility direction, defines strategy, identifies specific
Strategy Architecture mobility opportunities and articulates the architecture required to
support the strategy.
Service Portfolio  Defines what infrastructure services are required to support
Definition business architecture objectives.
Infrastructure  Defines how the IT organization ensures they execute their
Governance &
Strategy mission properly and identifies key controls & measures for
Measurement
ensuring and verifying delivery.
Investment  Provides Guidance on priorities for mobility infrastructure-oriented
Strategy initiatives.
Infrastructure Infrastructure  Defines how infrastructure technology components fit together to
Architecture Architecture deliver core services to the business.
Infrastructure
Execution  Details how and when a new environment or new approach
Execution
Plan should be implemented and managed.
Planning
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10. Mobility Transformation Services
Start-up phase of project
Defines project goals/objectives and test/acceptance criteria, key
Scope stakeholders, project team member roles/responsibilities and work plan.
In the case of application mobilization work, may use facilitated workshop
technique to rapidly identify, clarify and capture use cases.
Specification and documentation of conceptual and physical design
Design Provide evaluation of alternatives and selection of specific technologies
and products required to successfully implement the project.`
Build out of mobility solution and test in accordance with requirements
and pre-defined acceptance criteria.
Develop & Test
May include configuration of existing infrastructure elements and
lightweight application development.
Roll-out of mobility solution across defined user-base; to include user
training.
Deploy Assumes maintenance and support processes and procedures are
defined (either through Unisys Managed Services or client-owned
process).
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11. Mobility Managed Services
 Incident and Request Management portion of Service Desk ensures a single
point of contact for the client and functions as a coordinator for problem
resolution.
 Asset/Device Tracking consists of the people, processes, and tools required to
Service Desk
efficiently manage the wireless assets throughout the lifecycle phases of
Required acquisition, deployment, and retirement.
Services  Procurement services that source, provision and track wireless devices.
Service will provide 24 hour replacement and proof of delivery.
Service  Service Portal allows the end user to communicate with the Service Desk via
Portal the Internet to submit incidents and requests, as well as, check the status or
requests and trouble tickets and view reports.
Distributed  Distributed Systems Management provides management of PIM (Personal
Systems Information Management) and e-mail accelerator servers to their managed
Management server environment.
 Wireless Plan Optimization delivers cellular provider cost verification,
validation, cost allocation to the user level and optimization of all wireless-
Optional Wireless Plan
related expenses, including voice, data, and mobility hardware costs. This will
Optimization
Services aid the client in potentially reducing vendor billing errors and simplify billing
data complexity.
 Managed Communications Services-Client Provider Management assumes
Managed
the management of the Client cellular Provider’s relationship on their behalf
Communications for cellular service provisioning, change management, and SLA attainment
Services reporting.
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12. Unisys Differentiators
in Mobility Services Space.
Practical point of view based on real world experience
• Consistent with accepted “Enterprise Planning” theories
• We apply that theory-based framework, but begin with
application of knowledge gained from actual engagements
Advisory approach integrated into Transformation
and Managed Service offerings
• Unisys will provide you with the tools to transform and manage
your agile environment, or we can handle those chores for you
• Boutiques and large consultancies leave it to you to figure out
how to utilize their advice
True global reach
• Unisys has real capability on the ground around the world
• One company, not a network of affiliates
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13. Unisys.
The right company to help you
connect your business
strategy to your mobile IT
infrastructure
Optimal balance of business
value & cost containment
Committed to the continuous
improvement of your agile IT
infrastructure
WE “MOBILIZE” YOUR
INFRASTRUCTURE
TO MEET YOUR
BUSINESS
OBJECTIVES.
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14. Mobility Solutions
Client Proof Points

15. Sanofi-Aventis
Client Situation
Second largest pharmaceutical group in France; Seventh in Europe; among the top 20 in the world
Market capitalisation 43 751 Eur m., with 2003 consolidated sales of 436,8 Eur m.
Business Challenge & Objectives Unisys Solution
Fully integrate with back-office systems, including Unisys provided the business process consulting,
SAP system integration, project management and
maintenance and support
Eliminate customer data silos
Partnered with StayinFront to provide suite of CRM tools
Provide anytime, anywhere “availability” via PDAs
for the pharmaceutical industry and deep product
for110 mobile sales agents
expertise.
Provide an easy to use user-interface and set of
Emphasis on scoping and prototype phase to
functionalities
understand requirements and ensure adoption.
Provide immediate availability of aggregate Accelerated prototype development to 2 months.
statistics and reports in flexible formats for review
by sales managers and back-office staff Collaborative approach between Unisys and key users
to fully define implementation and adoption issues, and
develop plans to mitigate them.
Business Benefits
Fast operational-ization of the company’s CRM vision and strategy
Customer database integration and consolidation
Improved organizational performance through increased efficiency
New reporting capabilities to analyze current sales activity and take corrective actions
Broad end-user adoption
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16. Starwood Hotels and Resorts
Client Situation
One of the world’s leading hotel and leisure companies, with 105,000 employees
250,000+ guest rooms in 750+ properties in 82 countries
Brands include St. Regis, The Luxury Collection, Sheraton, Westin, Four Points, and W Hotels
Starwood’s guest loyalty program has more than 15 million members
Business Challenge & Objectives Unisys Solution
Enhance the guest experience by offering services Wireless LAN Design and Installation
such as internet access from guest rooms and Managed Security Services
conference rooms
Broadband Infrastructure Design and Installation
Ensure a high level of guest service and
satisfaction Remote Network Management and Help Desk Services
Protect network computing infrastructure from Centralized Project Management e business process
potential security threats and user misuse consulting, system integration, project management
and maintenance and support
Business Benefits
Increased bandwidth and network reliability for guest users
Ability to provide guests with secure high-speed full bandwidth Internet experience
New revenue stream from charging guests and hotel franchisees to access the internet
Competitive adantage
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17. Unisys Corporation
Client Situation
$5.9 B in revenue with 79% of revenue through services.
Worldwide information technology services and solutions company; 36,000 people in 100+ countries
Highly mobile workforce; 4000 Customer Infrastructure Representatives (CIRs) and devices in over 100
countries
Business Challenge & Objectives Unisys Solution
Reduce costs and resources in its call center where PDA and laptop devices using wireless
CIR calls are received and data is entered into technologies to provide consistent approach
SRMS regardless of geography or service provider
Improve quality and accuracy of the data collected Leverage many service providers to provide
by CIRs and entered into SRMS wireless services on a global basis
Improve time accounting and reporting issues. Customized applications to deliver optimal data
streams to the PDA
Full integration with the proprietary Unisys call
management system Post-implementation carrier, device, and
Ensure transmission of private, sensitive application management/support services
information over public airways is secure
Business Benefits
>Cost savings associated with a reduction of number of people handling data and associated errors; near-real-
time reporting
>Greater data accountability and integrity among field force personnel
>80% reduction in response times; Time to close out tickets decreased by 71% Call center traffic reduced by
80%
>Improved accuracy of customer billings
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18. U.S. Dept of Homeland Security
Client Situation
Provides the unifying core for the vast national network of organizations and institutions involved in efforts to
secure our nation with over 180,000 employees worldwide, throughout all DHS agencies.
More than 87,000 different governmental jurisdictions at the federal, state, and local level have homeland
security responsibilities.
Business Challenge & Objectives Unisys Solution
Secure U.S. border entry points, particularly Turnkey solution - consulting, project management,
airports architecture, deployment, support
Deploying equipment and personnel is expensive Real-time voice and data access - anytime and
anywhere – via Dolphin 9500 Handheld device-
Significant variations in environmental logistics per
site, require support for cell and 802.11 wireless Microsoft® Windows Mobile™, integrated Wireless
Full Area Networking™ (WFAN) with co-located
services
GSM/GPRS, 802.11b, Bluetooth™ radios
Requirement to capture biographic traveler data -
Integrated printer & document reader; fingerprint
fingerprints, facial images, etc
sensor
Tightly integrated into existing security model
Business Benefits
Cost-effective solution for providing anytime, anywhere access for DHS personnel at U.S. airport border
checkpoints
Small footprint solution for meeting advanced biometrics and wireless functionality
End-to-end security ensures data protection and privacy
Leverages standards-based components, where applicable, for seamless integration and manageability
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19. U.S. Golf Association
Client Situation
Formed in 1894, the USGA serves as the national governing body of golf for the U.S.
Sponsors a variety of programs including 13 national championships each year; Writes and interprets Rules of
Golf; Funds turf grass and course maintenance practices; Supports grassroots programs through its “For the
Good of the Game” initiative
Business Challenge & Objectives Unisys Solution
Golf Scoring System provides real time scoring Partnership with Intermec Technologies Corp., providing
services for professional golf tournaments around 802.11b wireless expertise, along with the mobile
the world access points and wireless terminals
Custom, non-permanent mobile solutions required Custom designed wireless solution for each
for each event tournament, based on physical and logistical
Walking scorers must collect, input, and upload requirements
information real-time throughout the course for Installs and maintains 175 wired PCs to deliver real
each hole and each golfer time scoring information to on-site media, representing
Server application calculates information from another 50 laptops and 20 desktops
scorers to create key statistics, and then distributes Provides server and application support for the scoring
information to hardwired terminals throughout the system
tournament
Business Benefits
Full life-cycle implementation of wireless service and scoring applications for USGA events
Streamlined process for updating scoring and golfer information, real-time, and without paper
Custom design and application support as needed to support the USGA Scoring System.
Proven high reliability and predictable performance
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20. U.S. Transportation Security
Administration
Client Situation
Responsible for protecting the U.S. transportation systems to ensure freedom of movement for people and
commerce; Includes airports, railways, highways, transit, maritime, and pipelines.
Over 429 commercial airports serving more than 2M passengers per day
Over 6,000 geographically dispersed users requiring mobility services
Business Challenge & Objectives Unisys Solution
Managing carrier operations and services from Project planning, rate negotiations and service procurement;
a large number of service providers provides customer service to streamline and enhance
wireless communications services
Provide rate standardization and cost
management for all mobility services and Created a “Nationwide 500 minute pooled plan” to
devices standardize rates, giving TSA the ability to accurately budget
Effective lifecycle management of mobility and forecast
equipment Developed customized plan for TSA to ‘rent’ cellular
Billing management and auditing from service equipment under the managed services model, eliminating
providers ownership and disposal of obsolete, damaged or
malfunctioning equipment
Provide quality customer service for users
Consolidated billing and management of daily carrier
operations of all cellular services
Business Benefits
Rate Standardization – eliminate costs from usage overages
Cost Savings – TSA will save nearly 30% in the first contract year over the previous carrier billing
Overall Program Optimization – Unisys created a database of all active units and associated usage and made
recommendations for deactivation or redeployment
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21. Verizon Wireless
Client Situation
Diverse work force of approximately 208,000 employees
Verizon Wireless serves 42.1 million voice and data customers across the United States.
International presence includes wireline and wireless operations and investments, primarily in the Americas
and Europe
Business Challenge & Objectives Unisys Solution
Eliminate inefficiencies between disparate NOC Implement software to integrate several NOC
systems and automate processes systems; automate processes; enable access to
trouble ticket system via mobile devices
Improve response times of field and NOC
technicians Non-invasive implementation ensured the
workforce remained continually operational
Control costs associated with supporting a wireless
network and its customers Software’s Presentation Level Integration (PLI)
technology automatically navigates the network
information systems; identifies the relevant pieces
of information, and enters them into the trouble
ticket system
Business Benefits
Savings of several minutes per incident – adding to hundreds of hours/day across all NOC technicians
Efficient utilization of NOC resources; less administrative burden; more time for network management
Immediate access to information – reduced repair time, especially on high priority trouble tickets
Savings on communication costs
Immediate updates to the trouble ticket system ensures accurate and timely reporting
Significantly better equipment, resource and network utilization
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22. Thank You.