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Playing computer games like Transport Tycoon when I was younger actually taught me a number of fundamental business lessons: • Being first to market and having a dominant market share, doesn't immunise you from nimble and disruptive competitors • It’s important to understand the links and interactions between the components that define your business system as a whole (a.k.a. Design Thinking) • By decoupling components in your system, you can de-risk the impact of change to each component, which can enable innovation. You can then handle managing greater complexity through standardisation (and potentially automation) • Ultimately cash flow is King, so be smart about where you invest in yo...