Chapter 1: The Human Communicaton Process

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Presentation created for COMM 107 - Oral Communication: Principles and Practice

University of Maryland

Source: Communication: A Social and Career Focus by Berko, Wolvin & Wolvin

Published in: Education, Technology, Business

Chapter 1: The Human Communicaton Process

  1. 1. CHAPTER 1<br />The Human Communication Process<br />
  2. 2. Communication is one of the most important skills we learn.<br />And yet…<br />
  3. 3. 20% of the nation’s youth cannot adequately communicate orally<br />63% cannot give clear oral directions<br />Adults listen at a 25% level of efficiency<br />50 - 70% of people fear speaking in public<br />
  4. 4.
  5. 5. How would you define communication?<br />
  6. 6. Human communication is a conscious or unconscious, intentional or unintentional process in which feelings and ideas are expressed in verbal and nonverbal messages<br /> - Berko, Wolvin & Wolvin<br />Communication defined <br />
  7. 7. Intrapersonal<br />Interpersonal<br />Public communication<br />Levels of communication <br />
  8. 8. Dynamic<br />Continuous<br />Irreversible<br />Interactive<br />Contextual<br />Characteristics of communication<br />
  9. 9. Effective communicators understand the relationship between communication and culture.<br />
  10. 10. Nationality<br />Region of country<br />Religion <br />Political orientation<br />Socioeconomic status<br />Gender<br />Sexual orientation<br />Age/generation<br />Vocation <br />Hobbies<br />Family background <br />Marital status<br />Communication and culture <br />
  11. 11.
  12. 12. Individual perceptions<br />Source<br />Channel<br />Receiver<br />Feedback<br />Noise<br />Context<br />Components of human communication<br />Communication occurs within a system. When the system breaks down, communication breaks down.<br />Bad systems can correct themselves.<br />
  13. 13. Individual perceptions<br />
  14. 14. Source<br />
  15. 15. Channel<br />What if you had to change the channel?<br />
  16. 16. Receiver<br />
  17. 17. Noise<br />Environmental<br />Physiological-impairment<br />Semantic<br />Syntactical<br />Organizational<br />Cultural<br />Psychological<br />Noise can happen at any stage of the communication process<br />You have to learn how to deal with it by constantly seeking feedback<br />
  18. 18.
  19. 19. Context<br />
  20. 20. Models of communication<br />
  21. 21. Linear<br />Models of communication<br />
  22. 22. Interactional<br />Models of communication<br />
  23. 23. Transactional<br />Models of communication<br />
  24. 24. What about social media?<br />
  25. 25. Ethical communication is to conform to the moral standards of their society<br />Unethical communicators use language that degrades or injures human personalities by exaggeration, pseudotruths, twisting of words and name-calling<br />Ethical communication<br />
  26. 26. Can you foresee situations where you would potentially have to deal with unethical communication?<br />At work?<br />At home?<br />At school?<br />In this class?<br />Ethical communication<br />
  27. 27. Avoid falsehood or half-truths<br />Raise listeners’ level of expertise on a topic<br />Avoid mental or physical coercion<br />Give credit to source<br />Don’t invent or fabricate statistics<br />Remember! Listeners have to be ethical too, by taking things in with a grain of salt<br />Ethical communication<br />

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