7. Text-based mail sent via the computer
from one person to another.
It is One-to-Many and almost free.
On-Time delivery of messages and Real-
time response with delay in terms of
seconds
What is an E-Mail
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8. Contents of an E-Mail
Recipient
Courtesy Copy (formerly Carbon Copy (CC))
Blind Courtesy Copy (formerly Blind Carbon Copy (BCC))
Subject Line
Body
General Format
Font, Color, Length, Greeting
Bullets, Lists
Spelling, Grammar, Punctuation
Signature Line
11. E-Mail Etiquettes
Use a clear and concise subject line.
Address the recipient professionally.
Use proper grammar and spelling.
Keep the email message brief and to
the point.
Use a professional tone and avoid
slang or emoticons.
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12. E-Mail Etiquettes
Zip any large files you want to send
Use a professional email signature.
Avoid using all caps or excessive
punctuation.
Use a proper greeting and closing.
Avoid sending sensitive information
unless necessary and secure.
Use a polite and respectful tone,
even when addressing difficult
topics.
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