Network and Information Support

1. Elbert Stonom  (513)728-1132  Stonom@hotmail.com  Cincinnati, OH 45237
IT SUPPORT LEAD
Dynamic and success-driven IT professional with demonstrated skills in leadership, security, network, and data operations
including: analysis, troubleshooting, batch operations, event management, installation, updates and data loss prevention
QUALIFICATIONS
 Strong testing and troubleshooting skills – A keen eye for detail, strong sense of personal ownership, prioritization,
self-motivation, and initiative; skilled in analyzing complex data and telecommunications networks, both logical and
physical topologies in support of Computer Network Operations
 Persuasive leadership and communication skills - Adept at anticipating and understanding the needs of a diverse range
of internal and external clients
 Earnest sense of responsibility & integrity – Solid professional standards with an excellent track record of
persistence and dependability, especially in achieving project deadlines
TECHNICAL/ COMPUTER SKILLS
 Cisco switches, AS400, Avaya Enterprise Systems and Siemens Pro Center
 Carrier Based Services: DS3, T1, E1, IDSN, POTS, MPLS and VPN
 Microsoft Active Directory, administration, user account creation and Internet email.
 LAN / WLAN (IEEE 802.11a/b/g) hardware / software installation & configuration.
 Firewalls: Cisco Switches/Routers, Dell SonicWALL, Juniper, IBM and HP
 Platforms: Windows, UNIX and Linux
 Internet Protocols: IPv4, IPv6, TCP, UDP, ICMP, HTTP, HTTPS, FTP, SNMP, DNS, DHCP, etc.
 Routing/Routed protocols: RIP, OSPF, EIGRP, & BGP, VRRP, VLANS, ACLs, Proxy/Reverse Proxy,
Multicast/Broadcast
PROFESSIONAL EXPERIENCE
Network Operation Analyst ATOS-Mason, OH 2014-2016
 Perform routine and emergency maintenance, installation, and configuration of operating systems and all
applicable patches and updates. Provide hardware, software, break/fix and network troubleshooting resolution
 Recognized for adapting to departmental demands that required additional or varying shift schedules during system wide
IOS upgrade
 Served as the subject matter expert and internal escalation point for team members
Network Operations Specialist Time Warner Cable-Blue Ash, OH 2010- 2014
 Provided technical support of network, voice and data operations services for internal and external clients through
troubleshooting, diagnosing and resolving issues
 Assisted in the hiring, performance management and career development of team to ensure alignment with defined goals
 Performed Firewall/Antivirus configurations; X10 Security System installations; and Cisco 1200 router configurations
Assistant Manager Phoenix Anime Games-Cincinnati, OH 2011- 2014
 Executed discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling,
employment, and all other aspects of the day-to-day business processes for the Assistant Store Manager and three
additional supporting staff members
 Protected company assets through effective inventory control and loss prevention practices
Lead IT Configuration Specialist 2TRG- Blue Ash, OH 2010- 2011
 Evaluated quality of computers for resale and recycling; Disassembled and rebuilt computer systems and
networking equipment; Installed computer operating systems
EDUCATION
ITT Technical Institute-Norwood, OH
Bachelor of Science-Information Security Systems 2013
Associates of Applied Science- Computer Networking Systems 2011